Regarding complaint from complainant [redacted] ***, our advertising on our website clearly states we have a black out period along with dates that are blocked specifically at high season rates (Ex: Month of October are our [redacted] rates which are considered to be high season) [redacted] was notified of the dates that she requested fell under our high season rates and we will not honor low season rates during high seasonWe also specify in our ad that we do reserve the right to run specials, incease or decrease rates at any given time and at our discressionWhen [redacted] called to reserve a unit, she was calling for dates in October which falls in our [redacted] category and our rates will remain at high season pricingResolution: She may absolutely book a reservation at our high season rates should she decide to book a unit between the dates of October 1- April If these rates do not work for her, then she may book a unit at our Low Season rates during our low season period which are April 16- September
Regarding complaint from complainant [redacted] ***, our advertising on our website clearly states we have a black out period along with dates that are blocked specifically at high season rates (Ex: Month of October are our [redacted] rates which are considered to be high season) [redacted] was notified of the dates that she requested fell under our high season rates and we will not honor low season rates during high seasonWe also specify in our ad that we do reserve the right to run specials, incease or decrease rates at any given time and at our discressionWhen [redacted] called to reserve a unit, she was calling for dates in October which falls in our [redacted] category and our rates will remain at high season pricingResolution: She may absolutely book a reservation at our high season rates should she decide to book a unit between the dates of October 1- April If these rates do not work for her, then she may book a unit at our Low Season rates during our low season period which are April 16- September