EPCOR Utilities Inc.

Initial Business Response /* (1000, 5, 2016/05/20) */
EPCOR spoke with Mr. [redacted] on May 12, 2016 to advise that no EPCOR error has occurred.
EPCOR cannot waive any fees incurred due to non-sufficient funds. As part of EPCOR's Terms and Conditions for Authorized Payment Withdrawal (APW), payment...

withdrawal will occur on the due date of the utility bill. Mr. [redacted] was not advised that his withdrawal date would consistently occur after the 15th of each month.
EPCOR provided Mr. [redacted] information to set up ebilling services on two occasions. This information was not confirmed by Mr. [redacted] and statements were mailed per process. We can confirm that EPCOR did not receive returned statements for Mr. [redacted] account nor did Mr. [redacted] notify us that he was not receiving his statements.
EPCOR will waive the security deposit should Mr. [redacted] cancel his APW as a customer courtesy.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm glad that Epcor is now willing to admit that they failed to inform their customer that their payment withdrawals would not be consistent days, as no attempt was done to clarify this on their end. [redacted]
Epcor never notified me as to what date the withdrawal would occur, which is the error I have been repeatedly informing them of, to deaf ears. At first, when I called in mid April, I was informed that Epcor had sent an email bill. It was not until after I stated no email was received, that Epcor changed their claim to sending a paper bill, which was also not received.
Epcor is also incorrect in asserting that The information to set up ebilling was not confirmed, as I received a February bill from Epcor, with the date of withdrawal set as 15-Mar-2016. I will gladly forward this as evidence.
[redacted].
[redacted]