Epic Sports

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I would still like an apology from the store for the horrible service I received this could have been resolved when I was told to go to the store the first timeThey could have given me full price for the shoes as it was a defect in MFG.and I could have broken my neck but I guess that is all my loyalty as a customer is worth also there is nothing in Burberry you can buy for $Thank You for helping Revdex.comPlease just close the case [redacted]

Dear [redacted] , Thank you for bringing customer [redacted] query to our attention After looking into the details of the existing case, the customer contacted Burberry Customer Service on June *, regarding difficulties his wife was experiencing with her Burberry bag Following the conversation with the customer, we collected images of damage to the merchandise and forwarded this information to our Quality Assessment DepartmentThe analysis was complete on June *, confirming that the damage appeared to be the result of wear and not a manufacturing defectWe then communicated this message to the customer on the same date After receiving [redacted] complaint, we contacted him again to address his concernsUpon further research, and as we understood the customer was unhappy with the bag, we offered to have the merchandise returned As an agreed resolution, [redacted] has accepted a full refund of the purchase in the amount of $to be issued to his credit card The above has been actioned and the customer has received his credit Please let me know if you have any further questions Kind regards, Nicole A [redacted] Customer Service Team Lead

Dear [redacted] , Thank you for bringing customer [redacted] ’s query to our attentionAfter looking into the details of the existing case, the customer contacted Burberry Customer Service on We determined the best course of action would be for Customer Service to directly assist [redacted] with her return rather than inconveniencing her to visit the store again As an agreed resolution, [redacted] accepted the $credit on a gift card to be used towards her next purchaseThe above has been actioned and on 11/*/ [redacted] was shipped her Burberry gift cardPlease let me know if you have any further questions.Nicole A [redacted]

Hello, I have reached out to the customer via telephone to discuss this further for her, I have left a voicemail for her to contact us directly at [redacted] *** We have partnered up with the Burberry Outlet Store in Virginia to look into this matter quickly to have it resolved as soon as possible Thank you, Jose

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **

Revdex.com:At this time, I have not been contacted by Burberry LTDregarding complaint ID [redacted] .Sincerely, [redacted] *** **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The Burberry brand claims to be "compassionate" ~ https://burberrycareers.com/content/brand/According to dictionary.com compassionate is said to be "a feeling of deep sympathy and sorrow for another who is stricken by misfortune, accompanied by a strong desire to alleviate the suffering." My mother was orphaned at the age of three and never had much of anythingWhen I finally got a job and could afford something nice for her I purchased her a luxury Burberry bag in By her home was destroyed in a fire including all her possessionsDue to the legislature in Ohio the insurance company will not reimburse my mother for her home or any of her belongings (your willingness to provide us proof of purchase does little in this situation as the insurance has denied my mothers claim)Although we are grateful nobody was hurt she deserves better than to be left with nothing more than the clothes on her backI work for others constantly with no expectation of reimbursement being one of the top representatives for the United States Veterans multiple Police Departments and multiple agencies that protect every citizens national securityBurberry, a multi billion dollar company (BRBY Stock worth Billion --- https://www.google.com/search?q=google+finance+burberry&ie=utf-8&oe=utf-8); the least Burberry can do is show sympathy for my mother who has being stricken with misfortune and alleviate some of her suffering by doing what you say is part of your brand and you know is right by replacing the one luxury possession she had in her lifeIf you do not agree that this rare and uncanny situation calls for some compassion within the Burberry brand please reply with that! And take the declaration to be compassionate out of your brand statement because there are few people in this world struck by more misfortune and deserve alleviating than my mother.Burberry Order # [redacted] - Small Whipstitch in Bridle House Check - $1,May *, 2013House Fire - May **, [redacted] Sincerely, [redacted] **

Dear [redacted] , Thank you for bringing [redacted] complaint to our attention.After reviewing the details in the customer's existing case with Burberry Customer Service, I can confirm that a repair was initially offered as the damage to the cape did not appear to have been caused by a manufacturing defectAfter further review, as [redacted] is unhappy with the appearance of the cape following the repair, and was disappointed with her experience at the store, we have liaised with the Burberry shop in Troy, Michigan, to offer a refund or merchandise credit for the cape [redacted] has agreed to the solution provided and will be in contact directly with the Burberry store to arrange the returnPlease let me know if any further information is requiredKind regards,Nicole A [redacted] Customer Service Team Lead

We reached out to *** when we received the 1st Revdex.com and played a bit of phone tag We were able to finally connect and she requested that we communicate via email I had asked her for her proof of purchase and she sent her order receipt from I explained to *** that because
the order was from 2013, that we were unable to exchange or return it, but that we do take the claim of an allergic reaction very seriously and that we would be happy to escalate and open an investigation To be able to open an investigation, we would need to ask her a set of questions and then take it from there

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I was told they would not help me with an exchange because of the date, but yet they still wanted me to answer a bunch of questionsAdditionally email seemed to be an effective method of communication due to my work schedule, yet they seemed hesitant to even attempt to resolve via emailWhen we tried to communication via phone it resulted in a long game of phone tag resulting in voicemails and no direct contactEmail illicted a reply everytimeIt seems as though they don't care I'm now stuck with $of their product I cannot use due to an allergic reaction something completely out of my controlYet they are so concerned? Nor very convincing at allWhat is their offered solution and why is it so hard to create a questionare to email to me so I can reply Back? I don't see any effort
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear [redacted], Thank you for bringing [redacted] complaint to our attention.After reviewing the details in the customer's existing case with Burberry Customer Service, I can confirm that a repair was initially offered as the damage to the cape did not appear to have been caused by a...

manufacturing defect. After further review, as [redacted] is unhappy with the appearance of the cape following the repair, and was disappointed with her experience at the store, we have liaised with the Burberry shop in Troy, Michigan, to offer a refund or merchandise credit for the cape.  [redacted] has agreed to the solution provided and will be in contact directly with the Burberry store to arrange the return. Please let me know if any further information is required. Kind regards,Nicole A[redacted]Customer Service Team Lead

Dear Dispute Resolution Services, Thank you for bringing this to our attention.After further looking into the details of the already existing case, [redacted] contacted Burberry Customer Service and the Customer Service agent did provide the correct information. Within the circumstances...

that the customer has stated, Burberry is only able to provide an insurance claim form.Our Burberry Foundation is essential to our brand and does not handle these requests or donate Burberry goods as it operates in helping communities around the world for the less fortunate. The Burberry Foundation is registered charity in England; the main objective is to provide skills, tools, and food to those in need. If the customer has the transaction on file, Burberry will be happy to provide a statement confirming the purchase, which the customer may use in filing a claim with their insurance company. Burberry is not able to provide a replacement bag as Burberry is not responsible for any lost, stolen or damaged items, so the customer should work directly with their insurance company.Please let me know if you have any further questions.

Dear [redacted],     Thank you for bringing customer [redacted] query to our attention.   After looking into the details of the existing case, the customer contacted Burberry Customer Service on June *, 2016 regarding difficulties his wife was experiencing with her Burberry bag....

Following the conversation with the customer, we collected images of damage to the merchandise and forwarded this information to our Quality Assessment Department. The analysis was complete on June *, 2016 confirming that the damage appeared to be the result of normal wear and not a manufacturing defect. We then communicated this message to the customer on the same date.   After receiving [redacted] complaint, we contacted him again to address his concerns. Upon further research, and as we understood the customer was unhappy with the bag, we offered to have the merchandise returned.   As an agreed resolution, [redacted] has accepted a full refund of the purchase in the amount of $636.65 to be issued to his credit card.    The above has been actioned and the customer has received his credit.   Please let me know if you have any further questions.  Kind regards, Nicole A[redacted]Customer Service Team Lead

Revdex.com:At this time, I have not been contacted by Burberry LTD. regarding complaint ID [redacted].Sincerely,[redacted] **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], Thank you for bringing customer, [redacted]'s, query to our attention. After further looking into the details of the case, the customer's online order was cancelled as the shipping address entered was to a freight forwarding location.  As per Burberry's Terms and Conditions,...

we are unable to ship to  freight forwarding addresses and will need to cancel orders upon review.  A cancellation email was immediately sent to the customer, to notify him the order was cancelled.   We understand the customer would still like to place orders through Burberry.com and we are in communication with the customer to confirm a secure shipping address for his future purchases.  Please let me know me know if you have any further questions. Have a happy new year!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Burberry brand claims to be "compassionate" ~ https://burberrycareers.com/content/brand/. According to dictionary.com compassionate is said to be "a feeling of deep sympathy and sorrow for another who is stricken by misfortune, accompanied by a strong desire to alleviate the suffering." My mother was orphaned at the age of three and never had much of anything. When I finally got a job and could afford something nice for her I purchased her a luxury Burberry bag in 2013. By 2015 her home was destroyed in a fire including all her possessions. Due to the legislature in Ohio the insurance company will not reimburse my mother for her home or any of her belongings (your willingness to provide us proof of purchase does little in this situation as the insurance has denied my mothers claim). Although we are grateful nobody was hurt she deserves better than to be left with nothing more than the clothes on her back. I work for others constantly with no expectation of reimbursement being one of the top representatives for the United States Veterans multiple Police Departments and multiple agencies that protect every citizens national security. Burberry, a multi billion dollar company (BRBY Stock worth 5.8 Billion --- https://www.google.com/search?q=google+finance+burberry&ie=utf-8&oe=utf-...⇄ the least Burberry can do is show sympathy for my mother who has being stricken with misfortune and alleviate some of her suffering by doing what you say is part of your brand and you know is right by replacing the one luxury possession she had in her life. If you do not agree that this rare and uncanny situation calls for some compassion within the Burberry brand please reply with that! And take the declaration to be compassionate out of your brand statement because there are few people in this world struck by more misfortune and deserve alleviating than my mother.Burberry Order # [redacted] - Small Whipstitch in Bridle House Check - $1,382.41 May *, 2013House Fire - May **, 2015 [redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]  I would still like an apology from the store for the horrible service I received this could have been resolved when I was told to go to the store the first time. They could have given me full price for the shoes as it was a defect in MFG.and I could have broken my neck but I guess that 500.00 is all my loyalty as a customer is worth also there is nothing in Burberry you can buy for $500.00. Thank You for helping Revdex.com. Please just close the case. [redacted]

Dear [redacted],  Thank you for bringing customer [redacted]’s query to our attention. After looking into the details of the existing case, the customer contacted Burberry Customer Service on 11/*/2015 regarding difficulties she was experiencing with her boots, possibly resulting from...

damage. As Burberry stores can physically assess merchandise in person, the customer was advised to visit the closest store for further assistance. Following her visit, the customer was offered a merchandise credit for her return, however, she was not satisfied with her experience at the store and contacted customer service again.Following this feedback, we immediately investigated the matter further with the store and followed up with the customer on 11/*/2015. We determined the best course of action would be for Customer Service to directly assist [redacted] with her return rather than inconveniencing her to visit the store again.  As an agreed resolution, [redacted] accepted the $500 credit on a gift card to be used towards her next purchase. The above has been actioned and on 11/*/2015 [redacted] was shipped her Burberry gift card. Please let me know if you have any further questions.Nicole A[redacted]