We had a deck built in July with Evergrain Decking by Epcoh Our deck boards starting rotting two years ago The paperwork I got from them said the materials had a ten year warranty I called six months after the timeframe and they would not work with me because I had called six months past the year period It is obvious by the condition of our deck that the material was bad before the year markThe manager was very rude and did not want to help me in any way I asked her about the company's website stating that their material was warranted for years and she stated that it was for current material I will never use this company's material again No customer service integrity at all
We had a deck built in July with Evergrain Decking by Epcoh Our deck boards starting rotting two years ago The paperwork I got from them said the materials had a ten year warranty I called six months after the timeframe and they would not work with me because I had called six months past the year period It is obvious by the condition of our deck that the material was bad before the year markThe manager was very rude and did not want to help me in any way I asked her about the company's website stating that their material was warranted for years and she stated that it was for current material I will never use this company's material again No customer service integrity at all