Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
[redacted] notifies its customers at time of rental the fees that will be charged if the toll road is used They do have a one time fee for daily or total time of rental ( depending on what the customer opts in for at time of rental) For future use of the road, the customer can pay the toll directly to EXpresstoll by opening an account with us before the transaction or road is used We have reached out to [redacted] to waive the $fee for customer as a one time courtesy We will have [redacted] reach out to him or we can by the end of next week once they reach back out to us Customer can reach me directly if they have more questions or concerns [redacted] ( Customer Service Manager ###-###-####) Thank you [redacted]
I apologize for the error We had read the license plate as [redacted] when it was actually *** I have dismissed the toll and fee and cleared everything from Mr [redacted] 's name and reissued the toll to the correct license plate***
The license plate was incorrectly entered as [redacted] and it was actually from [redacted] We have corrected that error and reached out to directly to the customer to advise them of this correction and our apology
[redacted] ,The customer used the ExpressLanes on 11-and 11- Standard business rules allow us to waive one trip if the customer was confused about how carpooling works and we will fully educate the customer on how the lanes work so they are able to use them correctly in the future Since they were different trips, there would have been offer to waive one of the transactions I will go ahead and waive his transactions and we can issue a refund of $or the credit can stay on his id to be applied to future toll usage We also will forward over his recommendations for signage to appropriate parties Since the lanes can be used with or without a transponder, a transponder isn't necessarily required to get on the lanes Prior to roll-out of the lanes CDOT did run extensive marketing and signage of the requirement of transponders for carpoolers to educate customers on how to use them but it is impossible to reach everyone and this is why they did implement the standard business rules to educate our customers There is still signage to tell the customers that a switchable pass is required for carpooling Thank you Sandra V***
I apologize for the delayed response We had fixed this account by sending it to the correct [redacted] , but the 2nd bill had generated Additionally we had not cleared off the $late fee I waived the $late fee this morning so there will not be anything sent out anymore on this account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
[redacted] notifies its customers at time of rental the fees that will be charged if the toll road is used They do have a one time fee for daily or total time of rental ( depending on what the customer opts in for at time of rental) For future use of the road, the customer can pay the toll directly to EXpresstoll by opening an account with us before the transaction or road is used We have reached out to [redacted] to waive the $fee for customer as a one time courtesy We will have [redacted] reach out to him or we can by the end of next week once they reach back out to us Customer can reach me directly if they have more questions or concerns [redacted] ( Customer Service Manager ###-###-####) Thank you [redacted]
I apologize for the error We had read the license plate as [redacted] when it was actually *** I have dismissed the toll and fee and cleared everything from Mr [redacted] 's name and reissued the toll to the correct license plate***
The license plate was incorrectly entered as [redacted] and it was actually from [redacted] We have corrected that error and reached out to directly to the customer to advise them of this correction and our apology
[redacted] ,The customer used the ExpressLanes on 11-and 11- Standard business rules allow us to waive one trip if the customer was confused about how carpooling works and we will fully educate the customer on how the lanes work so they are able to use them correctly in the future Since they were different trips, there would have been offer to waive one of the transactions I will go ahead and waive his transactions and we can issue a refund of $or the credit can stay on his id to be applied to future toll usage We also will forward over his recommendations for signage to appropriate parties Since the lanes can be used with or without a transponder, a transponder isn't necessarily required to get on the lanes Prior to roll-out of the lanes CDOT did run extensive marketing and signage of the requirement of transponders for carpoolers to educate customers on how to use them but it is impossible to reach everyone and this is why they did implement the standard business rules to educate our customers There is still signage to tell the customers that a switchable pass is required for carpooling Thank you Sandra V***
I apologize for the delayed response We had fixed this account by sending it to the correct [redacted] , but the 2nd bill had generated Additionally we had not cleared off the $late fee I waived the $late fee this morning so there will not be anything sent out anymore on this account