Equitable Gas

The business in reference to complaint ID ***, contacted me and I find that the resolution is satisfactory to me.
Regards,
*** ***

I want to publicly apologize to Equitable Gas for the misinformation I was providedI received the best customer service and expedited responseDespite the error being on part of the builder, they still stepped up and resolved the concern ahead of schedule.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is extremely satisfactory to me I again apologize and wish to retract my Revdex.com complaint.
Regards,
*** ***

We contacted the customer and were able to schedule the service to be turned on 10-31-as long as she provides us access. There will be no additional fees

September 25,
*** *** completed the application process for new construction on September 10, 2014. All builders are aware once applications are completed they are placed on a schedule and handled in the order they are received. The time for this is two to
three weeks or in this case by October 1,
I contacted *** *** and advised her of the process. She was satisfied with the information and will contact *** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please see our response attached.
We have addressed each of Ms. [redacted] concerns and have sent a statement of account showing all payments.

Review: While replacing main gas lines on my street, Equitable Gas hit my water line causing a disruption of service for 3 days. They have also destroyed my lawn and caused cracks to my interior walls of my home from large equipment use in the street. I called customer service and was told to mail hotel bills and all receipts for lawn and home repairs to an office in Butler, PA for them to take a look at. I find this unacceptable.Desired Settlement: I would like my yard repaired as well as the cracks in my walls- and my hotel bill covered. I would also like someone from Equitable Gas Executive offices to call me. Thank you.

Business

Response:

We contacted Mr. [redacted]. It was explained to him that Peoples Gas did not hit his water line. Upon opening of the street it was determined the water line was corroded and leaking so the water company replaced the line. I assured him any damage to his lawn would be corrected to as it was before construction began. We gave Mr. [redacted] my direct dial number for him to call anytime with updates. Mr. [redacted] was satis.

Review: [redacted] is informing me that Equitable Gas have failed to come tap in for my new construction despite them placing this request with your company for several weeks now. I am filing a Revdex.com complaint. I am scheduled to close on my house tomorrow and this is the only thing holding me up. This is unacceptable and poor customer service.Desired Settlement: Please have someone out there today to do a two hour job.

Business

Response:

September 25, 2014

[redacted] completed the application process for new construction on September 10, 2014. All builders are aware once applications are completed they are placed on a schedule and handled in the order they are received. The normal time for this is two to three weeks or in this case by October 1, 2014.

I contacted [redacted] and advised her of the process. She was satisfied with the information and will contact [redacted].

Consumer

Response:

I want to publicly apologize to Equitable Gas for the misinformation I was provided. I received the best customer service and expedited response. Despite the error being on part of the builder, they still stepped up and resolved the concern ahead of schedule.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is extremely satisfactory to me. I again apologize and wish to retract my Revdex.com complaint.

Regards,

Review: My bill for the month was errantly drawn from my savings instead of checking account causing an overdraft. All systems are required to determine if it is a checking or a savings account and the account numbers should be checked as part of verifying a transaction. The companies billing system does not do this and thus drew funds from an errant account number. I noticed the errant transaction and notified the bank. Who refunded the initial charge based on the information provided. I then entered the transaction again and paid the bill in a timely matter. After the payment was processed on the 3rd, the original transaction from the 1st was reattempted by the institution without my consent costing me an overdraft fee. The gas company refused to take responsibility for their own errant system and have cost me $30.00 for their error and resubmission. I attempted to seek a refund with customer service who then directed me to the Treasury who will not respond. I am truly appalled that this company thinks they can authorize fund transfers on my behalf with no consequence.Desired Settlement: I think the right thing for the company to do in this case is issue a $30.00 refund as the issue is with poor system design and illegally sending transactions on another persons behalf without consent. In addition, fix your billing system to avoid these errors. This is totally unacceptable functionality and also by resubmitting a transaction without consent of the account owner you are breaking the law.

Business

Response:

The payments that were made on Mr. [redacted]’s account were entered by him and not Peoples Gas. If the bank account number which was entered was for the wrong account, we would have no knowledge of that.

Banks will usually present the NSF check twice before returning the check back to the account holder who deposited it. They are usually presented on the first and second business day of the deposit. If the funds are still insufficient the bank sends the check back to the depositor.

The relief for the $30.00 is denied since the errors were not committed by Peoples Gas.

Review: I purchased a house last month and required to open the gas service from the Equitable Gas three weeks ago. They need to build a connection from the gas pipe in my house to the pipe in the street. When I first called them to open the service and mentioned that I have a young daughter, one representative nicely said they would come to fix the problem in one week. Actually, after one week, the gas was not connected. In the next two weeks, I called them once a week but the different representatives of that company kept postponing the date. Till now, the gas is not on yet. I do not know what is their problem and when they will come to fix it. The temperature is under 32F/0C at night and my daughter felt cold without the central gas.Another issue is that I am forced to use the service from the Equitable Gas. Only that company can provide the gas service in my area. It is a coercive monopoly and their service becomes really terrible.Desired Settlement: I request the Equitable Gas to connect the gas pipe from house to their service immediately. No more postponement.

Business

Response:

The gas service was restored November 27, 2013. When gas is disconnected in the street the gas lines are physically cut. A crew needs to be scheduled, the municipality has to give us permits and approvals to open the street. Other utilities have to be notified to locate their lines before any digging can be started.

We apologize for the delay and any misleading information the customer was given.

Review: Good Afternoon, I didnt pay the full balance on my bill. I admit to that. My services were shut off, as of yesterday October 14, 2014. On October 2, 2014 I paid $150. When I called them to make the payment at 7am on October 15, 2014 I was told that the amount due was $240.00. I called back 10 minutes later, to make the payment and spoke to [redacted], he then told me that the previous representative gave me the wrong information, and that I had to pay $340.00 to have my services restored. I then spoke to [redacted], who put me on mute, and hung up on me. (She would later claim that she only muted me.) I explained to her that it didnt make sense that my bill went up an additional $150 in 15minutes, when the payment I made on October 2, 2014 cleared my account. She then told me how my bill was $523.00, and if I wanted to have my services restored I had to pay that. And how a favor was being done for me by only have to pay the $340.00, which wasnt correct either.I called back again and spoke to another supervisor, [redacted] at 8:30 am. I was told to pretend like the $150.00 payment that I made on October 2, 2014 didnt exist, and even though it had been 13 days it could be apparently still be reversed by the bank. I was told she believed it would be reversed, and there was still one more day remaining. After explaining to that the payment was made 13 days prior, I was instructed: if you can provide bank information, then we will have your services restored today. Today being October 15, 2014. I then made the payment of 240.00 as a sign of good faith with a [redacted]. She gave me the back office fax number, where at 9:30 on 10/15 I faxed the bank records stating that the payment had cleared my account. The documents were stamped by the bank, and I have the fax confirmation sheets. I then called at 10 am and consistently on the hour, I was then told at 5pm that my paperwork had been forwarded to the credit department to review. Which was not mention by any other representative or [redacted]. Throughout the day I was told that we receive 1000s of faxes per day. I never received a phone call or updated in regards to the fact that there was no gas in our home. It was not until 5pm was I told that the paperwork had been forwarded to another department, the credit department. Once again, something that [redacted] nor any other representative failed to tell me. It is my belief that Equitable gas used the mistaken payment I had made in the past as a reason to not turn my services on the same day as promised. It was constantly thrown in my face that there were 19 mistaken payments over the past two years, but none of them noted that when it happened I did call in, and the payments were always replaced immediately. They also have their representatives outright lie to customers. The fact every representative and supervisor I spoke to gave me different answers, and even when I call in the system and representatives alike see that the payment has been cleared. It the fact that I readily made the additional payment that was my responsibility to make, and I was promised same day service that did not happen, and I was then told it could be an additional three days is unacceptable.I hope someone reads this and can do something to help me.Desired Settlement: I would like my balance, past due and recent taken to 0, and my services restored immediately.

Business

Response:

Please see our response attached.

We have addressed each of Ms. [redacted] concerns and have sent a statement of account showing all payments.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Peoples Gas disconnected my gas service without attempting to contact me within 3 business days of the shut-off date, as required by the Responsible Utility Customer Protection Act. I received no notification, either by phone, mail, or email, that my service was going to be shut off. Furthermore, the last Billing Statement I received stated that I had until 6/4/2014 to make the full payment, yet they chose to disconnect 6 days prior to the Billing Statement due date.1) They broke the Responsible Utility Customer Protection Act (Act 201 orLaw) that became effective on December 14, 2004. Which is clearly posted on their own website.I have proof that they never attempted to contact me the days leading up to the disconnection. If they had attempted to contact me, I would have made payment arrangements. Instead, I am forced to pay a reconnection fee.2) Their Billing Statement was misleading. I read that I had until June 6, 2014 to pay my bill to them. I believed that I was on track with their payment schedule.I have proof of the misleading Billing Statement. It clearly states the amount owed and the due date. There is not one mention of the termination of my service on the Billing Statement. I thought that everything was fine.

I am letting you know that Peoples Gas does not have a

customer center that is available to the public. I am not sure if there are

regulations regarding this. Regardless, I am astounded that I am not allowed to

speak with someone face to face regarding a dispute. I contacted their customer

service department via telephone on and off for 4 hours to get satisfactory

help and the information that I needed regarding a dispute.I simply do not

understand why I could not see them in person. Telephone communication is

typically poor and I wanted to understand what they were saying. This is not

like a phone support from overseas. This is a local company serving tens of

thousands of people in and around Pittsburgh. I can't choose to work with them.

I am forced to use Peoples Gas! So why can't I deal with them directly?Desired Settlement: I am asking that the $50 reconnection fee be returned to me as credit on my Peoples Gas account. I believe that the reconnection fee was forced onto me unjustly. I had scheduled to pay my total amount due by 6/4/2014. If Peoples Gas had contacted me to alert me of the disconnection, I would have paid earlier, avoiding the disconnection and the fee. They had several ways to do that, 1) phone, email, or mail; or 2) by the Billing Statement.

I'm simply writing this to discuss a frustration. I'm not

sure if there are laws that force companies to have a physical presence

available to their customers. Regardless, I consider this incredibly bad

customer service!Thank you for your time.

Business

Response:

Please see the enclosed information for the response.

[redacted]Peoples Gas

Account Representative

Consumer

Response:

I have carefully reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regarding the Sequence of Events:

04-15-14 A ten day termination notice was mailed to [redacted] advising $342.11 needed to be paid before April 25, 2014.

Yes, I received this notification and called them the day I received it in the mail to discuss what I could do. I told them that I could not pay in full. I told them that I would pay what I could with my next paycheck and subsequent paychecks.

*It is unreasonable to think anyone could pay the lump sum of $342.11. If I could pay it, I would not have been behind in payments. I suffered being unemployed for 3 months and I told Peoples Gas that I didn't have the money due to my previous unemployment.*

04-23-14 At 10:38 am a call was made to ###-###-####. The person answering identified themselves as the customer and was advised to contact the call center concerning the termination.

Yes, I received this call and told them I would be paying in a few days. I again told them that I would be making several small payments to the account and discussed how it was unreasonable to assume I could pay the amount in full.

04-23-14 Mr. [redacted] contacted our office and was advised $342.11 was needed to stop the termination. He was given and extra 10 days to pay the bill.

(4/29/2014) - I paid $50 to this account. I couldn't pay more because rent was due and I was threatened with eviction.

05-07-14 At 10:35 am a call was made to ###-###-####. The person answering identified themselves as the customer and was advised to contact the call center concerning the termination.

Yes, I received this call and discussed my intentions to PAY IN TWO MORE INSTALLMENTS the rest of the past due amount. The employee did NOT indicate that this would still result in termination of service. I thought that by spelling out how I would be repaying this account and that it would be complete by the end of May was sufficient. I WAS NOT TOLD that this was an insufficient arrangement and that termination was still imminent.

All other utility companies allowed me to pay in smaller installments, particularly when I explained that I had been out of work.

(5/13/2014) - I paid $200 to this account as I could not pay $292.11. My plan was to pay the remaining $92.11 (the remaining past due according to the termination letter) with my NEXT PAYCHECK, on 5/30/2014.

05-21-14 At 10:38 am a call was made to ###-###-####. The person answering identified themselves as the customer and was advised to contact the call center concerning the termination.

This call was not received. Peoples Gas did not leave a voicemail, nor did they speak with me.

05-29-14 Service was terminated.

(5/30/2014) - Had planned to make final payment of $92.11. This is what I HAD DISCUSSED with People's Gas Employees and what I thought was a REAL PAYMENT PLAN. I was paying in a reasonable and timely fashion. My gas was cut for $92.11; and because they terminated it I owed another $156 just to get it turned back on!

I understand that I was supposed to pay the past due in full. However, I spoke with Peoples Gas representatives on several occasions and carefully stated that I couldn't due to previous unemployment and told them that I would pay it as quickly as possible. Not once did they state it was not sufficient and that termination would proceed.

1-We did contact the customer prior to termination.

(No 3-Day notice was provided)

2-The billing statement is very clear on what is needed to be paid.

(I had spoken with representatives on several occasions and thought that everything was on track, on a good repayment plan. I had paid 75% of my past due amount in just a few weeks. I thought that this was sufficient. *The Public Utility Code states that payment agreements can run anywhere from 6 months to 5 years. I thought that this payment agreement I had discussed with employees was sufficiently fast, being able to complete in less than 2 months.*)

3-The termination notice (attached) indicates a security deposit and reconnection fee may be required if the service is shut off along with any additional bills that have become past due.

(Agreed. It was stated clearly. I am arguing that I was making payments within a reasonable time period as discussed with employees and that termination was unnecessary. *According to the PUC, "the utility may proceed with the shutoff on or after the scheduled day on the shutoff notice if you have not paid your past due bills or made arrangements with your utility to pay your bill."*

I had, on several occasions, made arrangements with my utility (Peoples Gas) to pay my bill. Yes, it was not in full. I could not make the payment in full, hence, a payment arrangement. I thought that termination was avoided by making arrangements to pay my bill.)

The $106 for the security deposit is understandable and I am not contesting that amount; even though financially it is a huge burden right now.

I am still asking that the $50 reconnection fee be refunded to me by way of account credit. I had made payment arrangements with Peoples Gas which made the termination completely unwarranted.

Thank you for your time in reviewing my response![redacted]

Review: My landlord's mother was unable to open the basement door where the gas is located. The tech that came out told her that he'd come back today or tomorrow (10/31) to turn the gas on. I called to reschedule because he would not allow her to do it. They told me they can't come to turn the gas on until Nov 4th. I have two small kids and it'll be in the 40's this weekend. I also have nowhere to go/stay until the gas is on. W/o gas I can't even boil water, cook or shower for 3 days.FYI The gas company is Equitable Gas who was purchased by People's Natural Gas recently.Desired Settlement: Turn gas on prior to the 4th with no additional fees

Business

Response:

We contacted the customer and were able to schedule the service to be turned on 10-31-14 as long as she provides us access. There will be no additional fees.

Consumer

Response:

The business in reference to complaint ID [redacted], contacted me and I find that the resolution is satisfactory to me.

Review: My husband and I sold our house on [redacted] on May 22,2014. My cr is [redacted]. In accordance with house closings, we cancelled our service so that the new owners could establish the service in their name. Astonishingly, I received an electronic notice that I owed additional money. When I called Equitable gas, the service representative [redacted] said I owed additional money, even though I no longer owned the house. Even though I paid all my bills on time, Equitable Gas continues to send me bills. The first bill I received, after I sold my house, was for 86.72, with a due date of 6/16/2014. The second bill I received, after I sold my house, was for 56.07, with a due date of 6/18/2014. I am waiting to receive the third bill, which should total between 56.00 and 86.00.I do not think it is fair or just to receive bills from Equitable company when I no longer use their services and I do not feel I owe any money to equitable Gas. I think their billing system is deceptive. I would like Equitable Gas to acknowledge that I no longer live at [redacted] and withdraw their three bills, so that I have a zero balance.Desired Settlement: I would like equitable Gas to acknowledge that my balance is zero, and withdraw their electronic billing requests. I would like them to ensure that my balance is zero so that I do not have credit problems.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response from the Equitable Gas does not address this issue. When we discontinued our service based on the closing date of the house sale (May 22, 2014), we were not kept on the budget plan but we were taken off the budget plan, and thus we we are being billed on a different billing system. Why were we taken off one plan as soon as we requested the discontinuation of the service and put on another billing plan and then charged three separate bills? The billing system is confusing and complicated, where our billing plan was changed to a more expensive billing plan without reasonable explanation. We feel being charged three times in the name of the final bill does not make any sense. We usually paid around $50 monthly on a budget plan and our actual usage was not very different from the budget rate. Every single one of the three final bills exceeded our usual monthly bill ($85, $56, $72) and Equitable Gas seems to be abusing their customers by using their own wacky system. The billing system should not be allowed as a legal billing system because we are sure we are not the only customers who fell victim to this scam.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Business

Response:

The customer’s service was cancelled May 22, 2014. The customer was previously on a budget and was carrying a balance. Once the account is final the entire balance becomes due. There are no charges being billed after May 22, 2014. I have enclosed a statement of account showing how the balance was incurred.

The amount of $72.53 is the correct amount. We have cancelled the electronic payments.

Account Representative

Peoples Gas

###-###-####

Review: They are reporting a debt of $280 and they are reporting it to my credit. I canceled their services in January of 2012 as I had no need for gas services anymore in my apartment. I never used their services during the winter of 2012-2013 so I canceled it. I was told my account was paid up and I should receive no further bills. I moved from the apartment in February of 2013. I had not received any phone calls or bills or shut off notices from this company. The credit report I saw them on stated they reported it 4/2013. I never received any correspondence from the collection agency nor Equitable Gas that I owed anything. My bills were $30 a month and they are claiming I owe $280 which would mean they charged me for 9 months of service I never received. I contacted Equitable Gas August 18 2013 regarding the debt they said I owed. The girl told me that I never called in 2012, but then she changed it to I called once in December of 2012 and later in the conversation she then said I made multiple calls in 2012. I requested a supervisor and she said none were available and would call me back. I asked her for when this was billed, such as the months they claimed I owed, and she could not give me that information. I received 2 calls from ###-###-#### but no name of the supervisor and no direct line or extension in the voicemail. I called again and they did not know what I was talking about.Desired Settlement: I want them to clear this false debt and to have it removed from my credit report.

Business

Response:

3-8-11 Service was started in Ms. [redacted]’s name.

12-11-12 Ms. [redacted] called to get the amount owing on the bill. We advised $95.59. Ms. [redacted] agreed to pay this amount on 12-18-12.

1-25-13 Arielle [redacted] called and requested a final reading. Scheduled a final reading for January 28, 2013, the next available date. The final bill mailing address of [redacted] was added per Ms. [redacted]’s request.

1-28-13 Gas service terminated.

1-30-13 The 1st final bill is mailed.

2-21-13 The 2nd final bill is mailed.

3-22-13 The 3rd final bill is mailed.

4-23-13 The unpaid bill is referred to [redacted] Association for collection.

8-16-13 [redacted] called regarding the amount owed on her credit report. She was advised the final reading was completed on January 28, 2013 and the dates the final bills were mailed. Ms. [redacted] claimed she called in in 2012 and requested service to be shut off in 2012. We advised there was only one call from her in 2012 and it was to confirm the amount she owed. She was advised of the call received on January 25, 2013 at 8:34 am requesting the final reading. She claimed she called multiple times in 2012. Our records were searched using the customer phone number. It showed the call in December and the call received in January as the only calls received from that number. She felt it was not her fault we did not note it. The search was done on our phone system and not on a representative’s documentation of the account. Since the customer was not satisfied with our position she was advised or her right to contact the Pennsylvania Public Utility Commission. She requested to speak to a supervisor. She was advised one was not immediately available and she would request one to call her back.

8-19-13 1st attempt at supervisor call back at 8:43 am.

8-20-13 2nd attempt at supervisor call back at 6:03 pm.

8-21-13 3rd attempt at supervisor call back at 8:12 am.

Our position is the bill is correct.

Consumer

Response:

Their records are incorrect. Here’s proof in their own statement. If I had “requested a final reading” which is not true, why would I agree to pay a bill from 12-11-12 in 2013? This shows they do not keep accurate records. Another issue with this statement. If they sent it to the collection agency 4/2013 and the balance in December 2012 was $95.59, and when I had service I only paid $30 a month, how can $120.00 ($30/mo for Jan, Feb, March, April 2013) + 95.59 = 280? It comes out to be $215.59. So where did the $64.41 come from?

12-11-12 Ms. [redacted] called to get the amount owing on the bill. We advised $95.59. Ms. [redacted] agreed to pay this amount on 12-18-13.

Voicemail from ###-###-#### August 21st 2013 at 8:13 AM that stated the following:

“This is Equitable Gas calling you can return the call at ###-###-#### thank you”

They did not give a name of who was calling. They did not identify if they were a supervisor. They did not leave a direct line to reach a supervisor. They gave a generic 800 number. When I returned their call, they didn’t know what I was talking about.

Another flaw in their records. How can only two calls show on my account from this number when this is the same phone number I have had for over 7 years? This phone number has never had any service interruptions and the phone has never been disconnected. This means that they never received my initial call the setup service according to their statement below copied from their response.

It showed the call in December and the call received in January as the only calls received from that number.

Another issue with their records. If they reported it 4-23-13 to [redacted] they did not notify me of the debt. I was not able to get my 30 day period as defined in the Fair Debt Collection Practices Art in which I could have requested validation of the debt. I requested from Equitable Gas what months these charges were from and the girl I spoke to on August 18 2013 could not tell me. Please reference[redacted]. Validation of debts [15 USC 1692g]

Equitable Gas does not keep accurate records for their customers. I do not owe Equitable Gas. It is not my fault their representatives did not cancel my account as I had requested.

Business

Response:

In response to Ms. [redacted]’s further concerns:

Their records are incorrect. Here’s proof in their own statement. If I had “requested a final reading” which is not true, why would I agree to pay a bill from 12-11-12 in 2013? This shows they do not keep accurate records.

If Ms. [redacted] is referring to the date of 12-18-13, that was a typographical error on my part. It should have read Ms. [redacted] agreed to pay this amount on 12-18-12.

12-11-12 Ms. [redacted] called to get the amount owing on the bill. We advised $95.59. Ms. [redacted] agreed to pay this amount on 12-18-13.

Another issue with this statement. If they sent it to the collection agency 4/2013 and the balance in December 2012 was $95.59, and when I had service I only paid $30 a month, how can $120.00 ($30/mo for Jan, Feb, March, April 2013) + 95.59 = 280? It comes out to be $215.59. So where did the $64.41 come from?

I have attached a statement of account. The customer was on a budget payment plan. You will note the last payment made was May 15, 2012. The statement shows how the balance was incurred. The call received on December 11, 2012 was not to request a final reading but to request the amount owing on the account.

Voicemail from ###-###-#### August 21st 2013 at 8:13 AM that stated the following:

“This is Equitable Gas calling you can return the call at ###-###-#### thank you”

They did not give a name of who was calling. They did not identify if they were a supervisor. They did not leave a direct line to reach a supervisor. They gave a generic 800 number. When I returned their call, they didn’t know what I was talking about.

There are several supervisors in our call center. Since they work at different times the general number is given. Again, there is no record Ms. [redacted] returned the call to ###-###-####. The account was appropriately documented and the reason for the call would have been easily identified.

Another flaw in their records. How can only two calls show onmy account from this number when this is the same phone number I have had for over 7 years? This phone number has never had any service interruptions and the phone has never been disconnected. This means that they never received my initial call the setup service according to their statement below copied from their response.

It showed the call in December and the call received in January as the only calls received from that number.

Since the complaint was regarding when Ms. [redacted] called for a final reading and she indicated in her initial statement she cancelled services in January of 2012, calls were not checked prior to that date.

Another issue with their records. If they reported it 4-23-13 to National Recovery Agency they did not notify me of the debt. I was not able to get my 30 day period as defined in the Fair Debt Collection Practices Art in which I could have requested validation of the debt. I requested from Equitable Gas what months these charges were from and the girl I spoke to on August 18 2013 could not tell me. Please reference [redacted]. Validation of debts [15 USC 1692g]

The 1st final bill was mailed January 30, 2013 to [redacted]. The 2nd final bill was mailed

February 21, 2013 to the same address and the 3rd final bill was mailed March 22, 2013 to the same address. These three

bills gave appropriate time for Ms. [redacted] to dispute the accuracy of the final bill.

When Ms. [redacted] called on August 16th she was advised of the three final bills and the amounts. She was also advised if

she was dissatisfied with the information she could file a complaint with the Pennsylvania Public Utility Commission.

Concerning Ms. [redacted]’s request to have validation of the debt, this should have been done through [redacted]. To date we have not received the request to validate.

Equitable Gas does not keep accurate records for their customers. I do not owe Equitable Gas. It is not my fault their representatives did not cancel my account as I had requested.

As before, our position remains, the bill is correct.

Consumer

Response:

My account had a credit almost every month in 2011. I received a bill after I canceled and paid it on 2/15/12. I received another bill and when I saw the deposit had been applied to my account it meant we were through with service as requested. Then payment of $100.90 was made because of an automated call I received saying I still owed that balance. As I never received anything showing an official final bill, I paid it and didn’t make a payment going forward because the account was canceled and the $100.90 was all that was owed on the account.

Thank you,