Rented a ditch witch from Norseman & Brooks for the weekend and the drive belt came apart Saturday afternoon. I had no idea they had an after hours or weekend contact so being a mechanic I repaired it myself. While replacing the belt found out that the equipment had had no preventive maintenance performed on it for some time. It took several hours to go get the parts and replace the belt which through me behind causing me to take a day off of work to finish my project before rain. I contacted the manager and was treated like it was no big deal and an inconvenience for them. Was told iI would be contacted later about the issue and never was. This, in my opinion, is very poor customer service.
Rented a ditch witch from Norseman & Brooks for the weekend and the drive belt came apart Saturday afternoon. I had no idea they had an after hours or weekend contact so being a mechanic I repaired it myself. While replacing the belt found out that the equipment had had no preventive maintenance performed on it for some time. It took several hours to go get the parts and replace the belt which through me behind causing me to take a day off of work to finish my project before rain. I contacted the manager and was treated like it was no big deal and an inconvenience for them. Was told iI would be contacted later about the issue and never was. This, in my opinion, is very poor customer service.