Erwin Pearl

I am rejecting this response because:Read the complaintI said the necklace caused a rash if I wore it very long and this has never happened before with white gold or silverBecause of the quality of the metal in this necklace, I'm sure I will not be happy with the longer less expensive necklaceI would like my money backAlso, I passed by this store at the airport on Monday and there is one little sign about the policy on the counter not at all close to the counter were I was looking and purchasing the necklaceIt is true, I signed the slip stating the policy, at the time I was running to catch a planeI looked at the amount and signedThe shop keeper should have pointed it out if they are not trying to keep this information from unsuspecting customersI had been in the store at least three times before, thinking about purchasing the larger necklace and had never noticed the policyI would not have gone back had I seen the policyAttached is a pic of the one little sign in the store on Monday

We will respond to this claim by the end of next week We need time to examine the customers complaint more fully

I am rejecting this response because:my complaint is they DO NOT display the signAnd I have pictures to prove itYes, their policy is on the receipt but what good is that information after you bought it? There is no sign and the woman who helped me did not mention the policyTruly, I had known therepolicy I would NOT have bought from themI did not see a sign the day I shopped there nor the day I took these pics., a few weeks later

sans-serif;">We have thoroughly researched Ms. [redacted] 's allegations. Please be advised of the following, Erwin Pearl has been in the retail business for almost 20 years. Our Exchange only, no refund policy has been in effect from the time we opened our first store. Most states require, by law, the prominent display of this policy. We comply in all jurisdictions. Please see the attached pictures of our Sacramento Terminal B store. Furthermore, our exchange policy is clearly stated onall sales receipts. It seems Ms. [redacted] was remiss in mentioning this in her complaint. If you would request Ms. [redacted] to provide you with a copy of her receipt you will see the exchange policy clearly stated. It should also be noted that the "No Refund" policy signage is displayed during business hours. As this is a kiosk, everything on the counter is stored at closing to prevent theft. I believe the above with our exhibits is sufficient to respond to Ms. [redacted] . Also, if Ms. [redacted] provides the correct date of the transaction, we will gladly provide our store copy of the sales receipt.

I am rejecting this response because: I want a refund because my neighborhood jeweler said the necklace is NOT white gold which is what I paid forIt is silverIf I traded it in I would most likely still be allergicI am unhappy and want my money backI send the receipt yesterdayPlease let me know if you did not receive

We find the ever changing story provided by Ms*** disturbing. First we have the “no Policy” claimWe have retrieved the original receipts from the transaction (on the correct day) and have attached itMs*** clearly was aware and her signature is proof(note: the only reason for the signature on the register receipt is to acknowledge this policy!) Now, we have an allegation of a hallmark issue! I can assure the Revdex.com that in the years we have been in the retail business, we have NEVER had (nor will) such an issueThe necklace is a 14kt white gold itemIt is hallmarked 14k! In order to make such a determination, did the “neighborhood” jeweler assay the item? If so, we demand a CERTIFIED copy of the assayMaking such an allegation (if unfounded) is a violation of both federal and state statutes and we take this very seriously

I am rejecting this response because:Read the complaint. I said the necklace caused a rash if I wore it very long and this has never happened before with white gold or silver. Because of the quality of the metal in this necklace, I'm sure I will not be happy with the longer less expensive necklace. I would like my money back. Also, I passed by this store at the airport on Monday and there is one little sign about the policy on the counter not at all close to the counter were I was looking and purchasing the necklace. It is true, I signed the slip stating the policy, at the time I was running to catch a plane. I looked at the amount and signed. The shop keeper should have pointed it out if they are not trying to keep this information from unsuspecting customers. I had been in the store at least three times before, thinking about purchasing the larger necklace and had never noticed the policy. I would not have gone back had I seen the policy. Attached is a pic of the one little sign in the store on Monday.

sans-serif;">We have thoroughly researched Ms. [redacted]'s allegations.  Please be advised of the following, Erwin Pearl has been in the retail business for almost 20 years.  Our Exchange only, no refund policy has been in effect from the time we opened our first store.  Most states require, by law, the prominent display of this policy.  We comply in all jurisdictions.  Please see the attached pictures of our Sacramento Terminal B store.  Furthermore, our exchange policy is clearly stated onall sales receipts.  It seems Ms. [redacted] was remiss in mentioning this in her complaint.  If you would request Ms. [redacted] to provide you with a copy of her receipt you will see the exchange policy clearly stated. It should also be noted that the "No Refund" policy signage is displayed during business hours.  As this is a kiosk, everything on the counter is stored at closing to prevent theft.  I believe the above with our exhibits is sufficient to respond to Ms. [redacted].  Also, if Ms. [redacted]provides the correct date of the transaction, we will gladly provide our store copy of the sales receipt.

We will respond to this claim by the end of next week.  We need time to examine the customers complaint more fully.

[redacted], as stated in our phone conversation of 12-19-14, we are more than happy to honor our exchange policy for Ms. [redacted].  Even though we are now well out of the 14-day window, we will offer her an exchange or store credit.  In order for us to honor this, however, we will need a copy of the receipt which is stated in our exchange policy.

I am rejecting this response because:my complaint is they DO NOT display the sign. And I have pictures to prove it. Yes, their policy is on the receipt but what good is that information after you bought it? There is no sign and the woman who helped me did not mention the policy. Truly, I had known therepolicy I would NOT have bought from them. I did not see a sign the day I shopped there nor the day I took these pics., a few weeks later.

Review: On August 28, 2014, before flying out, I bought a

necklace that I had been admiring in the window

for several months. I returned home and thought I

might like the longer necklace so I called the store.

The problem was the necklace was white gold and

the longer one was silver and less expensive and

would mean a refund. She then explained the

refund policy, no cash, store credit only. This was a

surprise because I had seen no sign and had been

in the store many times admiring the necklace. I

ended up settling for an extender and resolved to

do no more business with them.

However, I was at the airport, on November 7,

made the same flight and walked by the store and

found there was no sign anywhere depicting the

store policy of no cash refund. This is upsetting,

had I known this I would have insisted on my way in

the first place. I took pictures on my phone of the

store with no sign and would be happy to send

them upon request.

I am not happy with the necklace. I cannot wear it 3

for more than 12 hours with out a rash breaking out

on my neck. This should NOT occur with white

gold. I would like the longer silver necklace and the

remainder refund in cash. The price was 564.20.

Please let me know if you'd like to see the pictures.

Sincerely,

[redacted], CA. 95204

###-###-#### [redacted]Desired Settlement: I would like the longer silver necklace and the

remainder refund in cash. The price was 564.20.

Business

Response:

We will respond to this claim by the end of next week. We need time to examine the customers complaint more fully.

Business

Response:

We have thoroughly researched Ms. [redacted]'s allegations. Please be advised of the following, Erwin Pearl has been in the retail business for almost 20 years. Our Exchange only, no refund policy has been in effect from the time we opened our first store. Most states require, by law, the prominent display of this policy. We comply in all jurisdictions. Please see the attached pictures of our Sacramento Terminal B store. Furthermore, our exchange policy is clearly stated onall sales receipts. It seems Ms. [redacted] was remiss in mentioning this in her complaint. If you would request Ms. [redacted] to provide you with a copy of her receipt you will see the exchange policy clearly stated. It should also be noted that the "No Refund" policy signage is displayed during business hours. As this is a kiosk, everything on the counter is stored at closing to prevent theft. I believe the above with our exhibits is sufficient to respond to Ms. [redacted]. Also, if Ms. [redacted]provides the correct date of the transaction, we will gladly provide our store copy of the sales receipt.

Consumer

Response:

I am rejecting this response because:my complaint is they DO NOT display the sign. And I have pictures to prove it. Yes, their policy is on the receipt but what good is that information after you bought it? There is no sign and the woman who helped me did not mention the policy. Truly, I had known therepolicy I would NOT have bought from them. I did not see a sign the day I shopped there nor the day I took these pics., a few weeks later.

Business

Response:

[redacted], as stated in our phone conversation of 12-19-14, we are more than happy to honor our exchange policy for Ms. [redacted]. Even though we are now well out of the 14-day window, we will offer her an exchange or store credit. In order for us to honor this, however, we will need a copy of the receipt which is stated in our exchange policy.

Consumer

Response:

I am rejecting this response because: I want a refund because my neighborhood jeweler said the necklace is NOT white gold which is what I paid for. It is silver. If I traded it in I would most likely still be allergic. I am unhappy and want my money back. I send the receipt yesterday. Please let me know if you did not receive.

Business

Response:

We find the ever changing story provided by Ms. [redacted] disturbing. First we have the “no Policy” claim. We have retrieved the original receipts from the transaction (on the correct day) and have attached it. Ms. [redacted] clearly was aware and her signature is proof. (note: the only reason for the signature on the register receipt is to acknowledge this policy!) Now, we have an allegation of a hallmark issue! I can assure the Revdex.com that in the 25 years we have been in the retail business, we have NEVER had (nor will) such an issue. The necklace is a 14kt white gold item. It is hallmarked 14k! In order to make such a determination, did the “neighborhood” jeweler assay the item? If so, we demand a CERTIFIED copy of the assay. Making such an allegation (if unfounded) is a violation of both federal and state statutes and we take this very seriously.

Consumer

Response:

I am rejecting this response because:Read the complaint. I said the necklace caused a rash if I wore it very long and this has never happened before with white gold or silver. Because of the quality of the metal in this necklace, I'm sure I will not be happy with the longer less expensive necklace. I would like my money back. Also, I passed by this store at the airport on Monday and there is one little sign about the policy on the counter not at all close to the counter were I was looking and purchasing the necklace. It is true, I signed the slip stating the policy, at the time I was running to catch a plane. I looked at the amount and signed. The shop keeper should have pointed it out if they are not trying to keep this information from unsuspecting customers. I had been in the store at least three times before, thinking about purchasing the larger necklace and had never noticed the policy. I would not have gone back had I seen the policy. Attached is a pic of the one little sign in the store on Monday.