E&T Plastic Manufacturing Co. Inc.

Review: E&T Plastic applied the wrong adhesive to the product I purchased. I ordered concote's CC590 adhesive. But E&T plastic applied the wrong adhesive and now they are billing me for it. I have had to relaminate the entire order with the correct adhesive and it has cost me $3,215.60 and I still owe E&T plastic $3,000. This taken into account, E&T plastic owes me $215.60. I contacted concote (the manufacturer of CC590) and found that concote stop making CC590 in 2007. So instead of E&T Plastic getting back to me, they simply applied the adhesive of their chosing - an adhesive that I did not pay for - yet E&T Plastic still wants me to pay for it. The adhesive that E&T Plastic applied I never would have ordered because inorder for it to be effective, I would have to have the work area above 72 degrees. But my work area is in the basement of a building where the temperature is only 60 to 65 degrees. And inorder to get their adhesive to work I would have to raise the temperature of the entire building to about 85 degrees (year round). This is completely unacceptable!Desired Settlement: The outstanding bill of $3,000 should be $0. And E&T plastic should pay me $215.60

Business

Response:

To remedy customer complaint we have met the demands of the customer.

We issued refund check $215.60.

We credited outstanding balance of $3,000 on 04/**/14.