Eternity Memorials LLC

RE: Complaint ID# [redacted] To whom it may concern:This letter is in response to the above referenced complaintCustomer [redacted] is making defamatory allegationsAll of her claims are false.Customer has been provided with product exactly as ordered - a SOLID Blue Pearl granite marker measuring 28' x 16’ x with deep carve engraving finished with a black highlight for the lettering and for the outline of the designThe marker meets the exact criteria as specified by the [redacted] Cemetery, to which marker has been deliveredIf the marker did not meet such criteria, it would not have passed the inspection performed by cemetery staff and delivery would have been refused immediatelyIn fact, upon further inspection of the marker by cemetery staff, it was also determined that Customer is indeed making allegationsPlease refer to attached photos of marker before and after installationAttached is also a photo showing what Blue Pearl Granite looks likeAfter reviewing that photo, you will note that the marker received by Customer is indeed Blue Pearl granite.As for the installation of the marker, Customer has been advised numerous times now that the issue needs to be addressed with the cemetery since marker installation services are provided by cemetery staff ONLY, not by Eternity Memorials, LLC as falsely claimed by Customer [redacted] Cemetery does not allow any marker installations to be performed by third parties.In conclusion, it is my opinion that Customer seems to be discontent for personal reasons and has sought to defame Eternity Memorials, LLCPlease contact me for any further information.Respectfully [redacted] Eternity Memorials, LLC

November 21, 2016RE: Complaint ID# ***To Whom It May
Concern:This letter is in response to the above referenced complaintCustomer *** *** is demanding a lifetime warranty for the product she purchasedUnfortunately, no such warranty was ever offered by Eternity Memorials, LLC because no such warranty existsIt has been explained to Ms*** on numerous occasions that due to the fact that the product she purchased is under the care of a third party, *** *** *** *** (cemetery) and is permanently placed outdoors, we are not able to offer such a warrantyInterestingly enough, once Ms*** was billed for the final balance of $331.10, she brought up the issue of a chip/damage on part of the metal flower vase unit that is attached to the memorial markerThat damage was not present when the final product was delivered to the cemetery a month and a half priorIn fact, the cemetery has very strict rules and does not accept damaged memorial markersHad there been any damage to Ms***’s daughter’s memorial marker, delivery would have been refused.As a courtesy, a new metal flower vase was ordered at no additional costA few days later, Ms*** was informed that her new vase was ready for replacement but that the final balance had to be paid before we could switch out the vasesMs*** still refused to pay and stated that she would just go ahead and keep the damaged vase so that she did not have to pay the final balanceIt was explained to her that we had already ordered a new vase for her like she had asked and that whether she chose to keep the damaged vase or accept the new one, she still had to pay the final amount due on her invoiceAfter more than months past due, Ms*** finally paid the invoice but then began to make demands of a lifetime warrantyIt was explained to her again that we offered no such warranty.Also, I did want to bring to your attention that her ex-husband, *** ***, has had no complaints whatsoever about the memorial marker, which he paid for as wellAttached are three different emails from Mr***, expressing his complete satisfaction with our company and our services.It seems Ms*** is harassing and defaming Eternity Memorials due to the fact that she had to pay her invoice in fullIn the end, Ms*** received the exact product she ordered from day one.Please let me know if there is any additional information that you would like for me to provideI can be reached via email or by telephone at ***Regards,*** *** Eternity Memorials, LLCLake Forest, CA

The business states that it's Eternity Memorials, LLC on my invoice and emails that I have received Not sure how I got the wrong business, but it is Eternity Memorials, LLC. Thank you for your assistance. *** ***

The business states that it's Eternity Memorials, LLC on my invoice and emails that I have received Not sure how I got the wrong business, but it is Eternity Memorials, LLC. Thank you for your assistance. *** ***

November 21, 2016RE: Complaint ID# ***To Whom It May
Concern:This letter is in response to the above referenced complaintCustomer *** *** is demanding a lifetime warranty for the product she purchasedUnfortunately, no such warranty was ever offered by Eternity Memorials, LLC because no such warranty existsIt has been explained to Ms*** on numerous occasions that due to the fact that the product she purchased is under the care of a third party, *** *** *** *** (cemetery) and is permanently placed outdoors, we are not able to offer such a warrantyInterestingly enough, once Ms*** was billed for the final balance of $331.10, she brought up the issue of a chip/damage on part of the metal flower vase unit that is attached to the memorial markerThat damage was not present when the final product was delivered to the cemetery a month and a half priorIn fact, the cemetery has very strict rules and does not accept damaged memorial markersHad there been any damage to Ms***’s daughter’s memorial marker, delivery would have been refused.As a courtesy, a new metal flower vase was ordered at no additional costA few days later, Ms*** was informed that her new vase was ready for replacement but that the final balance had to be paid before we could switch out the vasesMs*** still refused to pay and stated that she would just go ahead and keep the damaged vase so that she did not have to pay the final balanceIt was explained to her that we had already ordered a new vase for her like she had asked and that whether she chose to keep the damaged vase or accept the new one, she still had to pay the final amount due on her invoiceAfter more than months past due, Ms*** finally paid the invoice but then began to make demands of a lifetime warrantyIt was explained to her again that we offered no such warranty.Also, I did want to bring to your attention that her ex-husband, *** ***, has had no complaints whatsoever about the memorial marker, which he paid for as wellAttached are three different emails from Mr***, expressing his complete satisfaction with our company and our services.It seems Ms*** is harassing and defaming Eternity Memorials due to the fact that she had to pay her invoice in fullIn the end, Ms*** received the exact product she ordered from day one.Please let me know if there is any additional information that you would like for me to provideI can be reached via email or by telephone at ***Regards,*** *** Eternity Memorials, LLCLake Forest, CA

RE: Complaint ID# ***To whom it may concern:This letter is in response to the above referenced complaintCustomer *** *** is making defamatory allegationsAll of her claims are false.Customer has been provided with product exactly as ordered - a SOLID Blue Pearl granite marker measuring
28' x 16’ x with deep carve engraving finished with a black highlight for the lettering and for the outline of the designThe marker meets the exact criteria as specified by the ** *** Cemetery, to which marker has been deliveredIf the marker did not meet such criteria, it would not have passed the inspection performed by cemetery staff and delivery would have been refused immediatelyIn fact, upon further inspection of the marker by cemetery staff, it was also determined that Customer is indeed making allegationsPlease refer to attached photos of marker before and after installationAttached is also a photo showing what Blue Pearl Granite looks likeAfter reviewing that photo, you will note that the marker received by Customer is indeed Blue Pearl granite.As for the installation of the marker, Customer has been advised numerous times now that the issue needs to be addressed with the cemetery since marker installation services are provided by cemetery staff ONLY, not by Eternity Memorials, LLC as falsely claimed by Customer** *** Cemetery does not allow any marker installations to be performed by third parties.In conclusion, it is my opinion that Customer seems to be discontent for personal reasons and has sought to defame Eternity Memorials, LLCPlease contact me for any further information.Respectfully*** *** Eternity Memorials, LLC

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I will be responding in detail back to the company's response and allegations, ? however it will take some time to reference the specific comments? Due to the holiday, it will take some time to provide all this information? I just wanted to note that I am NOT in agreement, and did not want this case closed if I was unable to respond within the few days allowed? Please note that the company took over days to submit a response? I will be submitting my detailed response as to why I am not in agreement and the company's policy and lack of professionalism after the holiday.Thank you for your attention to this matter!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will be responding in detail back to the company's response and allegations,  however it will take some time to reference the specific comments.  Due to the holiday, it will take some time to provide all this information.  I just wanted to note that I am NOT in agreement, and did not want this case closed if I was unable to respond within the few days allowed.  Please note that the company took over 30 days to submit a response.  I will be submitting my detailed response as to why I am not in agreement and the company's policy and lack of professionalism after the holiday.Thank you for your attention to this matter!
Regards,
[redacted]

RE: Complaint ID# [redacted]To whom it may concern:This letter is in response to the above referenced complaint. Customer [redacted] is making defamatory allegations. All of her claims are false.Customer has been provided with product exactly as ordered - a SOLID Blue Pearl granite marker measuring...

28' x 16’ x 3 with deep carve engraving finished with a black highlight for the lettering and for the outline of the design. The marker meets the exact criteria as specified by the [redacted] Cemetery, to which marker has been delivered. If the marker did not meet such criteria, it would not have passed the inspection performed by cemetery staff and delivery would have been refused immediately. In fact, upon further inspection of the marker by cemetery staff, it was also determined that Customer is indeed making false allegations. Please refer to attached photos of marker before and after installation. Attached is also a photo showing what Blue Pearl Granite looks like. After reviewing that photo, you will note that the marker received by Customer is indeed Blue Pearl granite.As for the installation of the marker, Customer has been advised numerous times now that the issue needs to be addressed with the cemetery since marker installation services are provided by cemetery staff ONLY, not by Eternity Memorials, LLC as falsely claimed by Customer. [redacted] Cemetery does not allow any marker installations to be performed by third parties.In conclusion, it is my opinion that Customer seems to be discontent for personal reasons and has sought to defame Eternity Memorials, LLC. Please contact me for any further information.Respectfully[redacted] Eternity Memorials, LLC