Eureka Family Dental Care

The dr’s office said not to worry about the outstanding balance on the acct as sometimes it takes the ins co a while to pay charges. While in the office for an appt in Aug 2019, we inquired about the balance on the acct that had been there for almost a year. The dr’s office discovered they had submitted that claim to the incorrect ins co. We were assured the charges would be submitted to the correct ins co & that should clear up the acct. In late Aug 2019 we received notice from the ins co the charges were declined since they were submitted past the deadline for reimbursements. The dr’s office also called to let us know that the ins co declined the claim & asked how we would like to handle paying the balance on the acct. This billing error is in no way an error on our part since the correct ins info has been provided & the correct ins carrier was billed for previous svcs.

This is not the only billing error on the acct, but it is the largest. There is another charge the ins co denied because they had not received an explanation of svcs from the doctor’s office in order to process the claim.

Following these denials, we inquired with the dr’s office as to why we should be held responsible for these errors on their part - their billing dept offered to write off half of the larger charge due to the error but would not acknowledge that it was an error on their end. In fact, they adamantly claimed in a voicemail mgs that their job is not to bill ins co but that they do it as a favor to the patient.

Following these denials and msgs from the dr’s office, we requested a detailed stmt of the acct. That stmt was provided & included these disputed charges, along with others that we do not dispute. We attempted to contact the dr’s office several times to clear these acct errors up, but were met with refusal to discuss the disputed charges & were instead handed over to a collection co. The amount the collection co is seeking to collect is higher than the final stmt from the dr’s office.