Euro Motorcars Bethesda

From: [redacted] < [redacted] @**.com>Date: Sun, Feb 19, at 2:PMSubject: Re: Response to Complaint ID [redacted] To: [redacted] @myRevdex.com.orgCc: [redacted] @euromotorcars.com [redacted] ,I just got a message from the Revdex.com saying that my case has been closed with the status as “unresolved” since I am still unsatisfied That makes it appear that you didn’t get my email message dated January 29, in which I explained that the issue has been worked out Here is the message I sent to [email protected] on January Can you please post this to my case and change the status to indicate that it has been satisfactorily resolved?In regards to my case, can you please change the status to resolved, with the following explanation?Charles H***, President and General Manager Euro Motorcars, called me personally last week and we talked through my concernsHe apologized sincerely, and is genuinely concerned about my experience He has involved his controller and auditor, and has sent me a refund for the rest of the overage I was charged.At this point, I am satisfied that this was an honest mistake plus a breakdown in communication, and that these issues are being addressed I also let MrH [redacted] know that we LOVE the car we got from them, and given the opportunity, we would now buy from them again.I want to thank the Revdex.com and MrH [redacted] for their partnership in resolving this[redacted]

December 21, 2016The Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Reference: Richard Morrell, Waxhaw, NCThe following is the accounting of the money we used to register [redacted] 's carMoney received from [redacted] for titling and registration $1, Money for temporary tag fee Money sent to It's Easy Tag Service to register the car $1,From that money:a$was paid to DMV b$was refunded to the customer ( [redacted] ) c$was paid to it's Easy Tag ServiceBased on these figures, we are willing to pay back to [redacted] the $fee we paid to It's Easy Tag Service,Sincerely,Charles H [redacted] President and General Manager Euro MotorcarsArlington Road Telephone 30,986,Bethesda, Maryland Finl c&WWW.tourio folio Fi:ro.t:Öo

I have been contacted by the business, the GM called and offer an apology and im happy with it.Please cancel the complaints.Thank you,***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** has resolved this issueThey are not charging *** *** anything and the Customer has been informed.Sincerely,Charles H***Present and General Manager

From: [redacted]<[redacted]@**.com>Date: Sun, Feb 19, 2017 at 2:44 PMSubject: Re: Response to Complaint ID [redacted]To: [redacted]@myRevdex.com.orgCc: [redacted]@euromotorcars.com[redacted],I just got a message from the Revdex.com saying that my case has been closed with the status as “unresolved” since I am still unsatisfied.  That makes it appear that you didn’t get my email message dated January 29, in which I explained that the issue has been worked out.  Here is the message I sent to [email protected] on January 29.  Can you please post this to my case and change the status to indicate that it has been satisfactorily resolved?In regards to my case, can you please change the status to resolved, with the following explanation?Charles H[redacted], President and General Manager Euro Motorcars, called me personally last week and we talked through my concerns. He apologized sincerely, and is genuinely concerned about my experience.  He has involved his controller and auditor, and has sent me a refund for the rest of the overage I was charged.At this point, I am satisfied that this was an honest mistake plus a breakdown in communication, and that these issues are being addressed.  I also let Mr. H[redacted] know that we LOVE the car we got from them, and given the opportunity, we would now buy from them again.I want to thank the Revdex.com and Mr. H[redacted] for their partnership in resolving this.[redacted]

December 21, 2016The Revdex.com 1411 K Street, NW, 10" Floor Washington, DC 20005-3404Reference: Richard Morrell, Waxhaw, NCThe following is the accounting of the money we used to register [redacted]'s car.1. Money received from [redacted] for titling and registration $1,112.20 2....

Money for temporary tag fee 20.00 3. Money sent to It's Easy Tag Service to register the car $1,092.20 4. From that money:a. $794.50 was paid to DMV b. $172.00 was refunded to the customer ([redacted]) c. $125.00 was paid to it's Easy Tag ServiceBased on these figures, we are willing to pay back to [redacted] the $125 fee we paid to It's Easy Tag Service,Sincerely,Charles H[redacted] President and General Manager Euro Motorcars7020 Arlington Road Telephone 30,986,8300 Bethesda, Maryland 2084 Finl 30. c52.8 &3 WWW.tourio folio Fi:ro.t:Öo

I have been contacted by the business, the GM called and offer an apology and im happy with it.Please cancel the complaints.Thank you,[redacted]