Honest, Reliable and Professional
It is often stressful dealing with home renovations and contractors
What a relief it is to have found this company, EuroSeal Window Inductries Ltd They have a great product (***) and back it up with excellent customer service Everything from the home estimate with Victor (co-owner), to administration (Antoinette), the skilled craftsmen (Peter, Igor and Valentin) and quick follwith Len, (co-owner) was top notch Their "Life Time" warranty is a great piece of mind
Victor impressed us at the Home Show in Toronto He came to our house to help us figure out the best window product for our home
Antoinette was warm, professional and efficient with any inquiries
The installers came when they said they wouldThey are first rate craftsmen who took the time to discuss and plan the best way to install each of our windows They were focussed and diligent in doing the best for us They respected our home, brought drop cloths to minimize any mess and even vacuumed (after a full, hard day of work!) before they left
Len addressed my concern regarding a crack in the caulking by one of the windows a few weeks after the installation Victor had said if there were any problems, any time, they would come and fix or replace it I did not have to chase after the company Len had the installers come back after one of their shifts the very next day to recaulk that section of the window Wow
In regards to their product, we noticed a difference the very first day after the install All the rooms were the same temperature We used to have drafty windows (even with the vacuumed sealed plastic and caulking around the windows in the winter) Some rooms were quite cool compared to the halls and other areas Now there is no chilly feeling in any of the rooms
We will be saving on our gas bill because we are able to lower our thermostat down by three degrees and feel more comfortable than before with the higher setting
Another thing we noticed right away is that the house is quieter We hardly notice the noise outside anymore
My husband and I are very happy with our experience with EuroSeal We highly recommend this company
Best Regards,
Mindy S., Toronto
I had Euro-Seal do some major work at my house on two occasions this last summer. Here are the complaints that I had about their service:
A) They promise you that the window installs will happen right away when you are paying, but then once they have your deposit they make you wait 2+ months
B) They make a major mess in the house, have little to no regard for keeping a clean or safe workplace. To be fair, I had to hire a cleaning lady to clean my entire house and they paid for it
C) Two months after my new door was installed, and after I paid them, there remain damages in my house which they are ignoring me about. The drywall is damaged in four different locations. Now that they have my money suddenly they aren't answering my phone calls.
D) They wanted me to pay them before they had even completed the job, you get the feeling that they were constantly after simply the money
It seems like the workmanship was done well, it was the overall experience and the ignored touch-ups that bother me. I recommend that if you use this company you keep a 10% holdback payment for a month after the completion of the work so as to ensure that they finish all the touch-ups. Also, I recommend that you get a firm date of installation, not some vague promise of 2-3 weeks.
Honest, Reliable and Professional
It is often stressful dealing with home renovations and contractors
What a relief it is to have found this company, EuroSeal Window Inductries Ltd They have a great product (***) and back it up with excellent customer service Everything from the home estimate with Victor (co-owner), to administration (Antoinette), the skilled craftsmen (Peter, Igor and Valentin) and quick follwith Len, (co-owner) was top notch Their "Life Time" warranty is a great piece of mind
Victor impressed us at the Home Show in Toronto He came to our house to help us figure out the best window product for our home
Antoinette was warm, professional and efficient with any inquiries
The installers came when they said they wouldThey are first rate craftsmen who took the time to discuss and plan the best way to install each of our windows They were focussed and diligent in doing the best for us They respected our home, brought drop cloths to minimize any mess and even vacuumed (after a full, hard day of work!) before they left
Len addressed my concern regarding a crack in the caulking by one of the windows a few weeks after the installation Victor had said if there were any problems, any time, they would come and fix or replace it I did not have to chase after the company Len had the installers come back after one of their shifts the very next day to recaulk that section of the window Wow
In regards to their product, we noticed a difference the very first day after the install All the rooms were the same temperature We used to have drafty windows (even with the vacuumed sealed plastic and caulking around the windows in the winter) Some rooms were quite cool compared to the halls and other areas Now there is no chilly feeling in any of the rooms
We will be saving on our gas bill because we are able to lower our thermostat down by three degrees and feel more comfortable than before with the higher setting
Another thing we noticed right away is that the house is quieter We hardly notice the noise outside anymore
My husband and I are very happy with our experience with EuroSeal We highly recommend this company
Best Regards,
Mindy S., Toronto
Dear Potential future Customer,
I had Euro-Seal do some major work at my house on two occasions this last summer. Here are the complaints that I had about their service:
A) They promise you that the window installs will happen right away when you are paying, but then once they have your deposit they make you wait 2+ months
B) They make a major mess in the house, have little to no regard for keeping a clean or safe workplace. To be fair, I had to hire a cleaning lady to clean my entire house and they paid for it
C) Two months after my new door was installed, and after I paid them, there remain damages in my house which they are ignoring me about. The drywall is damaged in four different locations. Now that they have my money suddenly they aren't answering my phone calls.
D) They wanted me to pay them before they had even completed the job, you get the feeling that they were constantly after simply the money
It seems like the workmanship was done well, it was the overall experience and the ignored touch-ups that bother me. I recommend that if you use this company you keep a 10% holdback payment for a month after the completion of the work so as to ensure that they finish all the touch-ups. Also, I recommend that you get a firm date of installation, not some vague promise of 2-3 weeks.