Evolved Multimedia Entertainment

Hello *** ***
arial, sans-serif">We provided him a $refund and our customer was happy to accept that amount for the inconvenience it caused himPlease see attachmentThank youEvolved Multimedia Entertainment
*** ***---If you have any questions or concerns please feel free to contact us
Wednesday, March 26,
Dear *** ***
Thank you for taking the time to communicate to us why our JukeBox I Karaoke Machine did not meet
your expectations We have every desire to address your needs and provide the best solution
available to resolve your issue as soon as possible As I spoke to you before we are in process of
u_pdating those issues and have spoken to the developer to get those issues resolvedIn addition,
we will further evaluate how we can prevent this problem from occurring again in the future
Please accept our sincerest apology for any trouble or inconvenience we have caused youAgain, we
highly appreciate your feedback as it will assist us in becoming better at what we doAs with any
business like ours, the greatest advertising we can have is word of mouth from a satisfied
customerIt's our goal to retain you as a satisfied customer anq will hope to serve you again in
the futureIn addition we have included the refund in the amount of one hundred dollars for the
inconvenience
by signing this you are releasing EME Party Rentals from any further actions regarding our previous
rental of our JukeBox/ Karaoke machine.
Thank you,
*** *** *** *** *** ***
Eme Party Rentals
www.EMBPARTYRBNTALS.com
(888)632-

Review: I would not rent from this company again. I rented their "Karaoke" machine on Jan 15th 2014, but it was really just a music jukebox that had Karaoke on it. There was no ability to see the singer play list. The microphone for singing was distorted. Because there were 10 times the amount of regular songs, you had to sift through those to even find the Karaoke songs, so you could not easily find the karaoke songs. The music would periodically freeze while singing. There area few more issues. Most of which that my friends stopped using use the machine because it was too difficult to use. I called within a week and spoke with Brenda, let her know my concerns, and requested a refund. She said she would talk to the owners (Jose and Louis) and get back to me. I never heard back. I sent multiple emails and finally called Louis. He said he would speak to Jose and get back to me on Monday. That was 2 weeks ago. Would somebody who has authority at EME please contact me and get this resolved.I don't feel they rented me Karaoke equipment, so they have false advertising. The rented me a music jukebox I've also sent them a private message on Facebook.Desired Settlement: At this point, I would like a full refund of the $250.

Business

Response:

Hello [redacted]

We provided him a $100.00 refund and our customer was happy to accept that amount for the inconvenience it caused him. Please see attachment

Thank you

Evolved Multimedia Entertainment

---

If you have any questions or concerns please feel free to contact us

Wednesday, March 26, 2014

Dear [redacted]

Thank you for taking the time to communicate to us why our JukeBox I Karaoke Machine did not meet

your expectations. We have every desire to address your needs and provide the best solution

available to resolve your issue as soon as possible. As I spoke to you before we are in process of

u_pdating those issues and have spoken to the developer to get those issues resolved. In addition,

we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we

highly appreciate your feedback as it will assist us in becoming better at what we do. As with any

business like ours, the greatest advertising we can have is word of mouth from a satisfied

customer. It's our goal to retain you as a satisfied customer anq will hope to serve you again in

the future. In addition we have included the refund in the amount of one hundred dollars for the

inconvenience.

by signing this you are releasing EME Party Rentals from any further actions regarding our previous

rental of our JukeBox/ Karaoke machine.

Thank you,

Eme Party Rentals

www.EMBPARTYRBNTALS.com

(888)632-5212