EWH Small Business Accounting, S.C.

Review: We began using EWH accounting and bookkeeping service in December 2012. We hired them to do our 2012 taxes as well as our bookkeeping for 2013. During the sales process we were informed that EWH would handle all of our bookkeeping responsibilities and send us (by USPS) a written summary at the end of the month (this was to include income and balance statements as well as a breakdown of all accounts). Our problems started right away in January when we did not receive any statements at month end, however I did understand that this was the first month so that it may take a little longer to get everything together. However we also did not receive anything in February for either January or February, we did not receive either of these until 3/26/2013. I informed our contact [redacted] that this type of a timeframe was not going to work for us since, receiving bookkeeping statements several months later was not only not helpful but also not what was agreed upon in the sales process. Marches statements showed up May 2nd and Aprils statements did not show up until late June. After not receiving Aprils reports by May 29th I informed [redacted] that EWH bookkeeping services would no longer be required (and that we did not want any additional services after April), he acknowledged this and apologized. On June 5th we were billed $500 for May by [redacted], when I told [redacted] about this he stated that he would reverse this charge but it would not come through until July since they could only run the [redacted] one time per month (on the 5th). It is now July 9th and we have not received a credit, I have attempted to contact [redacted] about this but have not received a response. We feel that EWH Accounting was detramental to our business's development by taking regular payments from our account without providing any useful service to our company.Desired Settlement: We were originally willing to part ways with a simple refund of the $500 overcharge and ignore the fact that EWH did not provide us with any usable information, however because of the time commitment that was required on our part to attempt to resolve their mistake as well as the fact that we have had to find another bookkeeper short notice we are now requesting a full refund of all bookkeeping fees paid in 2013 $289 per month X 5 months = $1,445 - $392 owed for last year for a total of $1,053.

Business

Response:

I am responding in regards to a customer concern related to our business. The complaint was submitted on July 9th and assigned an ID of [redacted]. Upon review of the customer’s statement as well as the services we were contracted to perform, we did provide the contracted services through the month of April 2013. In reviewing the services performed, billing history along with the payment history we are showing that the customer has an overpaid of $108. This takes into account us crediting back both the May & June monthly fee in which we did not perform those months services which total $578 ($289 x 2 months). This credit just took place at the end of June. We are in the process of having a check issued to the customer for the $108 which will be issued by July 19th. This will reimburse the customer in full for any services paid for and not rendered.

Business

Response:

I am following up regarding the above referenced ID number. In response to the most recent comments from the customer, I called the client on July 30th, to hopefully resolve any remaining issues/concerns he had. Unfortunately he was unavailable; I left a message for the customer to return my call. I have yet to receive a return call. At this point I am requesting that this matter be closed.

Per our service agreement, we provided the services he contracted us to perform. For the customer to comment that we provided unusable data is his own perception. He received the same monthly reports that all of our clients receive. His comments about us stealing money from him and having to update work that should have been done by our company is grossly inaccurate. A refund check in the amount of $108 was issued for an overpayment on services not rendered. Services were provided through April 2013; any other professional should have been able to begin where we left off, with very little to no work needed to be updated. It is unfortunate that the customer has these views; we have been servicing small businesses for over 34 years in the Southeastern WI area whom have been very satisfied with our services.

Thank you for your attention to this matter.

Consumer

Response: