Excesshype

I do not accept the reply from the merchant They claimed it was delivered but we never got the package and no signature at all Like what Excess Hype suggested to call the UPS and we did back then and we were told by them to contact ExcessHype I would like my refund or replacement of my order

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Excesshype Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] @thecollective.com Person Who Sent the Complaint: [redacted] Staff Member: Response: Dear Valued Customer, Please note that we received confirmation of delivery for this order to the shipping address you providedUPS’s delivery confirmation shows that the order was delivered on 12/17/and left at the front door of the shipping addressWe apologize for the inconvenience, but as a result of the confirmed delivery, we suggest that you contact UPS directly to file a claim for this deliveryThank youSincerely, [redacted] Excesshype Customer Service Representative Sent on: 2/23/5:39:PM

Business Response to a Complaint Complaint ID#: *** Company Name: Excesshype Company Contact: *** Company Phone: ###-###-#### Company Email: *** Person Who Sent the Complaint: *** *** Staff Member: Response: Dear
Valued Customer, Please note that when UPS attempted to deliver the order to the shipping address, the delivery was refusedWhen your order is refused, it was returned to our third party warehouse, following which refund should issue in due course, if not processed alreadySincerely, *** Excesshype Customer Service Representative Sent on: 2/23/5:40:PM

Business Response to a Complaint
Complaint ID#:
"width: 60%; padding: 3pt; text-align: left;"> ***
Company Name: Excesshype
Company Contact: ***
Company Phone: ###-###-####
Company Email: ***
Person Who Sent the Complaint: *** ***
Staff Member:
Response: Dear Valued Customer, Please note that when UPS attempted to deliver the order to the shipping address, the delivery was refusedWhen your order is refused, it was returned to our third party warehouse, following which refund should issue in due course, if not processed alreadySincerely, *** Excesshype Customer Service Representative Sent on: 2/23/5:40:PM

Yesterday our warehouse forwarded us a letter they received from the Revdex.com regarding complaint ID ***
sans-serif;">We'd like to acknowledge the problems with both the fulfillment of the customer's order and the time it took for us to respond to his requests We shipped the late jeans on January 12, the same day that the customer submitted his complaint to the Revdex.com, and it was delivered the next day(Tracking information is provided at the end of this email so that it may be more easily removed from the response before being publicly posted.) The customer's order included items from two different warehousesUnfortunately, an error in our order management software was mistakenly marking orders as shipped in full when only one warehouse had shipped Once we identified the problem, we shipped all incomplete orders and have modified our order processing to ensure that this doesn't happen againWe completely understand the customer's frustration with the time it took to get a responseDue to several personal emergencies we found ourselves short-handed for a few weeks in late December and early January, at the same time that we had a spike in volume because of holiday salesEven with additional team members jumping in to help out, it took us far too long to get to all customer inquiries This is something we're working hard to improve, and we've made several changes to our team structure and our systems to respond to customers more quickly and appropriatelyLastly, we'd like to address the time it took for the customer to receive the first portion of their orderThe order was placed on December 31stOur policy (as stated on the website) is to process orders within business hours, excluding weekends and holidaysWe try to expedite that order processing time as much as possible, especially for orders with express shipping The first portion of the order was shipped the next business day, January 4, and was delivered the following day While we understand the frustration, even in the best possible scenario where we'd been able to ship the order the same day that it was placed, it wouldn't have been delivered until January due to the holiday and the weekendWe sincerely apologize for the difficulties that the customer had with their order; we hope we've been able to resolve it to his satisfaction by delivering the missing jeansOur customers should have a much better experience than this, and we're working to improve ourselves to make sure that they do*** Tracking for item *** ***

Yesterday our warehouse forwarded us a letter they received from the Revdex.com regarding complaint ID *** We'd like to acknowledge the problems with both the fulfillment of the customer's order and the time it took for us to respond to his requests We shipped the
late jeans on January 12, the same day that the customer submitted his complaint to the Revdex.com, and it was delivered the next day(Tracking information is provided at the end of this email so that it may be more easily removed from the response before being publicly posted.) The customer's order included items from two different warehousesUnfortunately, an error in our order management software was mistakenly marking orders as shipped in full when only one warehouse had shipped Once we identified the problem, we shipped all incomplete orders and have modified our order processing to ensure that this doesn't happen againWe completely understand the customer's frustration with the time it took to get a responseDue to several personal emergencies we found ourselves short-handed for a few weeks in late December and early January, at the same time that we had a spike in volume because of holiday salesEven with additional team members jumping in to help out, it took us far too long to get to all customer inquiries This is something we're working hard to improve, and we've made several changes to our team structure and our systems to respond to customers more quickly and appropriatelyLastly, we'd like to address the time it took for the customer to receive the first portion of their orderThe order was placed on December 31stOur policy (as stated on the website) is to process orders within business hours, excluding weekends and holidaysWe try to expedite that order processing time as much as possible, especially for orders with express shipping The first portion of the order was shipped the next business day, January 4, and was delivered the following day While we understand the frustration, even in the best possible scenario where we'd been able to ship the order the same day that it was placed, it wouldn't have been delivered until January due to the holiday and the weekendWe sincerely apologize for the difficulties that the customer had with their order; we hope we've been able to resolve it to his satisfaction by delivering the missing jeansOur customers should have a much better experience than this, and we're working to improve ourselves to make sure that they do*** Tracking for item *** ***

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Excesshype Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted]@thecollective.com Person Who Sent the Complaint: [redacted] Staff Member: Response:...

Dear Valued Customer, Please note that we received confirmation of delivery for this order to the shipping address you provided. UPS’s delivery confirmation shows that the order was delivered on 12/17/2015 and left at the front door of the shipping address. We apologize for the inconvenience, but as a result of the confirmed delivery, we suggest that you contact UPS directly to file a claim for this delivery. Thank you. Sincerely, [redacted] Excesshype Customer Service Representative Sent on: 2/23/2016 5:39:07 PM

Business Response to a Complaint
Complaint ID#:
"width: 60%; padding: 3pt; text-align: left;"> [redacted]
Company Name: Excesshype
Company Contact: [redacted]
Company Phone: [redacted]
Company Email: [redacted]@thecollective.com
Person Who Sent the Complaint: [redacted]
Staff Member:
Response: Dear Valued Customer, Please note that we received confirmation of delivery for this order to the shipping address you providedUPS's delivery confirmation shows that the order was delivered on 12/17/and left at the front door of the shipping addressWe apologize for the inconvenience, but as a result of the confirmed delivery, we suggest that you contact UPS directly to file a claim for this deliveryThank youSincerely, [redacted] Excesshype Customer Service Representative Sent on: 2/23/5:39:PM

I do not accept the reply from the merchant.  They claimed it was delivered but we never got the package and no signature at all.  Like what Excess Hype suggested to call the UPS and we did back then and we were told by them to contact ExcessHype.  I would like my refund or replacement of my order.