Experience Publishing

Review: I cancelled the subscription to their "organizeyourselfonline" service immediately after signing up. They did not respond nor refund the fee charged. I just found in my bank statement that they have again charged me for this service. I have contacted them by email and have not received a reply.Desired Settlement: Refund of charges $94.

Business

Response:

We do not offer the identified services and this person is not our customer. I believe that [redacted] is the company that this inquiry should be directed toward. [redacted]

Business

Response:

We responded immediately to the first request we received to request to cancel the service from this customer, on July 9, 2013.

Upon completing a thorough review of our records, we have no record of a request to cancel from this customer prior to July 9.

The account had been charged early on July 9, and we immediately refunded this charge upon receipt of the customer's cancellation request.

The customer's note to us on July 9 was accompanied by a PDF attachment, about which was noted: "As you can see by the attached document, I canceled my subscription to your service directly after signing up and requested a refund." However, this PDF showed a screenshot of a request to cancel that had been submitted that same day, July 9, as indicated by the automated dating for July 9, 2013 displayed in the screenshot image.

We are very understanding of our customer's needs, and frequently offer refunds when appropriate.

But no further action is required in this case.

Consumer

Response:

Review: [redacted]

There was no message from the business attached to this message..

Sincerely,