Exploria Resorts

Just checked in and already off to a bad start Rafael A [redacted] The Front Desk Manager was extremely aggressive and argumentativeWe had a reservation issue and he was not happy that he had to come out of his officeThen said he can't fix the problem because they were full but could rent me a unit We do Family Reunions regularly and will never come backI recommend a branded company like [redacted] Your Guaranteed people are held accountable and usually even if they can't fix the problem will know how to talk and treat "Guest" Just to be clear I understood if we can not be accommodatedHowever if customer service is not a priority from the manager how can he set an example

Unfortunately, my experience with this company has been horrible thus far. The customer service personnel are not helpful at all. I have attempted to arrange to stays but each time I am unable to book. I call and they tell me that I will receive a return call but I do not. I am in process of attempting to book in Chattanooga but as usual they will be unhelpful. I am not looking forward to dealing with this issue at all. Thanks for nothing Exploria.

I agreed to a timeshare purchase. I made arrangements for a payment of 4400 dollars on January 14. I needed a couple of extra days to make that payment and then another 4600 dollar payment. I spent 2 days in their broken IVR as well sending emails with no response. On the 14th the money cane out of my account before I wanted it to. I finally spoke to [redacted] in Sales who promised an update etc by email and I didnt hear back. I then heard back from Ilphonso's (sp) manager who promised me an update by end of day. I never heard back from her. I have spent 3 days chasing them to have them take my money for a TIMESHARE !! Can you imagine the putrid service that awaits me as a customer when I am paid up. We are cancelling although I expect problems

I was very disappointed when dealing with Exploria Vacations. I felt that they used a "bait and switch" tactic just to try and get my money. It required multiple phone calls with uncooperative people to get it resolved.

Just checked in and already off to a bad start Rafael A[redacted] The Front Desk Manager was extremely aggressive and argumentative. We had a reservation issue and he was not happy that he had to come out of his office. Then said he can't fix the problem because they were full but could rent me a unit.
We do Family Reunions regularly and will never come back. I recommend a branded company like [redacted]. Your Guaranteed people are held accountable and usually even if they can't fix the problem will know how to talk and treat "Guest" Just to be clear I understood if we can not be accommodated. However if customer service is not a priority from the manager how can he set an example.