Negative experience purchasing a custom atv trailer. First issue was trailer was not ready on time but the main issue was it was built 48" wide not the 42" wide that was ordered and paid for. After complaining they offered to build a new one but insisted I come over on the ferry to exchange them. I already incurred the expense of ferry fare and gas going to pick the trailer originally. They made the mistake not me so I feel the added travel costs to come back and exchange it should be paid by them.
Negative experience purchasing a custom atv trailer. First issue was trailer was not ready on time but the main issue was it was built 48" wide not the 42" wide that was ordered and paid for. After complaining they offered to build a new one but insisted I come over on the ferry to exchange them. I already incurred the expense of ferry fare and gas going to pick the trailer originally. They made the mistake not me so I feel the added travel costs to come back and exchange it should be paid by them.