Exxon Corporation

Initial Business Response /* (1000, 5, 2015/08/31) */
We have contacted the customer and discussed the damage to the vehicle. Posted signage at the wash states "hold steering wheel straight" and "honk for assistance" The car wash was inspected and no fault was detected with the wash and washed...

cars fine.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are not claiming that the car wash is defective but that it malfunctioned and the sprayer scraped the front fender causing the said damage. The car was in neutral as it was going through the car wash, so holding the wheel straight and saying that it is not their problem since the horn was not honked to alert them while inside the wash does not change the fact that the damage did occur in the car wash. We are only asking that since this damage happened in the car wash, that Exxon fix it to restore it to its previous condition. We filed the incident report with them within minutes of the incident on May 31st and were assured that they would address this, and in spite of the inordinate delay waited all this time in good faith that they would rectify the damage. Multiple calls were made by us and we were repeatedly told that the matter was under investigation. After spending more than 2.5 months doing this, they stopped answering and returning our calls. They have not given us a copy of the incident report as requested. We are respectfully asking them to do the right thing and repair the damage caused to the car in the car wash.
Final Business Response /* (4000, 9, 2015/09/15) */
The car wash was inspected and no fault was detected with the wash and continued to wash cars that day.