Exxon Gas Station

I'm writing this letter in reference to complaint ID: ***I have reviewed Mr*** complaint and regret that he did not receive the customer service according to our standards here at ExxonOur customers are always treated with respectI apologize to what happened to Mr***We
always are adding new staff and in particular this staff member did not abide by our policiesThe staff member should have removed any expired product right away without any excusesThe staff member has been reprimanded for his actionsIn order to avoid any future mishaps like this we have re-trained all our staff on handling any customer issues and complaint.Regards,Muhammad R***Manager

WE DO NOT SELL EGASOLINE HERE SO IT IS IMPOSSIBLE TO GET EFROM THIS LOCATION WE FUEL ON AVERAGE TO CARS PER DAY AND NO ONE ELSE HAD THE SAME ISSUE.SPOKE TO THE CUSTOMER AND SHE HAS PRIOR DAMAGE TO HER ENGINESHE TOLD ME THAT SHE HAS A CRACKED HEAD AND BAD HEAD GASKETTHAT IS WHY SHE
NEEDED TO REPLACE HER SPARK PLUGSEDOES NOT HARM ENGINES

A representative from the business reached out to Revdex.com on July 23, by phone and stated that the customer had been refunded the $on July and they believe this issue to be resolved

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: On or about 13-14th (approx.) June 2015, a few weeks before fathers day.I purchase two silver in color [redacted] License Plates covers for fathers Day. I was told that it would be in the following week. I have been back store on several occasions, on 21 June 2015 the shop owner attempt to give me a black set which was not what I order. He then attempted to try and have me take the Plates along with a Baseball HAT, I refused and then told me there is not refund, in which I did not ask for a refund just what I paid and for.He said he will reorder and gave use one of the tags, but of 7/20/205 we have not received the other tag. I know its a small amount of money, but I paid for something I did not receive. The two tags cost $40.00 for the set.Desired Settlement: A total refund, I am also filing a Small Claims if he refuses.Very Respectfully, [redacted]

Business

Response:

A representative from the business reached out to Revdex.com on July 23, 2015 by phone and stated that the customer had been refunded the $20 on July 22 and they believe this issue to be resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: Gas station had cones blocking off 3 out of 12 pumps. I pulled up to an available pump. Swiped my [redacted] rewards card to get my discount and my credit card. Began to pump gas but the pump cut off. Got an attendant and told him that the pump cut off. He explained "We had to turn off a pump to work on it, so yours may have been shut off too." I complained that I was now going to lose my discount and asked why wasn't this pump blocked off. His reply, "Ma'am. We have an emergency and you're complaining about 50 cents?!". This was said with blaitant attitude WITHOUT any attempt to appologize or gain my business. There was NO mention about an emergency. And if it was an emergency, why wasn't the station closed and why was ANYONE allowed to come pump gas? This is apparently the MANAGER and his name is Sunny.Desired Settlement: Manager needs training in customer service and needs to be reported to the Exxon corporate office. If it was an emergency, the station needs to be closed as a safety precaution.