EYEDC/XIT

This is in response of the complaint made by Vicki Christopoulos We have located the parcel that they returned, however, the return was to be credited towards a new order that was never shippedWe do not issue refundsThe parcel has never been openedWe are returning it to them today (as they requested) via USPS.com Best regards- [redacted]

This is in response of the complaint made by Vicki Christopoulos.
We have located the parcel that they returned, however, the return was to be credited towards a new order that was never shipped. We do not issue refunds. The parcel has never been opened. We are returning it to them...

today (as they requested) via USPS.com
Best regards-
[redacted]

Review: I own an optical and buy eyeglass frames from various retailers from all over the country. This is the only company, EYEDC/XIT (dba EyeFunk), for whom I have had a problem. I was issued a Cred Memo allowing me to return 3 pairs of "Blue Magic" eyewear but have never received a refund. I have left messages and emailed the owner and asking her to return the frames since she was not going to issue a credit. To date, I have received no response.There are 3 pairs of glasses that are in the possession of Eye Funk since 1/2014. 1) Item V7301-C1 BME V7301 BLK Metal Top/Metallic Pink Bottom ($125), 2) Item V7301-C2 BME V7301 Brown Metal Top/Light Brown Metal Bottom ($125), and 3) Item V6300-C2# BME V6300 Shiny DK Havana Plastic/Dk Matt BLK Metal Cat Eye ($160). As per the credit memo dated 1/13/2014 (Return Authorization# 22208), we should have been sent $410. At the very least, we would like to have our frames back if they will not honor their word.Desired Settlement: Please have them issue us $410 or return the 3 pairs of glasses in their possession.

Business

Response:

This is in response of the complaint made by Vicki Christopoulos.

We have located the parcel that they returned, however, the return was to be credited towards a new order that was never shipped. We do not issue refunds. The parcel has never been opened. We are returning it to them today (as they requested) via USPS.com

Best regards-