EZ Car Rental

Re: [redacted] ***, Case # [redacted] Dear Revdex.comThis letter is in response to the above referenced customer complaint of [redacted] against EZ Car Rental[redacted] rented a [redacted] on November 04, thru November 06, for 2daysShe rented the car at the rate of $for 2days plus insurance of $per day, and tax of 11.5%, total $ [redacted] paid $depositShe paid $in cash $ [redacted] Card and $Master Card [redacted] wanted to rent for one day from the beginning but we have minimum 2-day rentalWe told [redacted] how much it would cost her for 2days and we also explain to her that the deposit will be refundableWe offer her 3days special rental for $which it will come out to be $per day plus ins and tax, she does not want to get it for 3daysAt that time what we had on the fleet was $per day [redacted] read the company rules and except the cost of the rentalShe was not forced to pay at that priceShe knew clearly how much she was going to pay for the rentalIt is not a fraud or over chargedShe could refuse to not get the vehicle if was too much or if she things over chargeOur price change based on rental of days and holidaysQur price goes from $thru $per day before insurance and taxesOur advertisement is not false [redacted] did not have any kind of disagreement at the time of rentalShe understood everything paid and sign the contract and leaveThe next day on November 05, [redacted] came back to the office to get another vehicleWhat we had on the lot was $per day, The person who was working at the office told her that we don’t have any other car except Truck and Van and those cost $per dayMsJeanet at the customer service told her if she could come back later so she can be switched [redacted] never came back to switchShe came back to return on November 06, at around 6:21pm we closed her contract and give her $refund in check [redacted] stated that she had issue getting her refund back from the bankShe could not cash it because the bank closes at 6pmThe next day she went to the bank and cashed itShe had choice to cash her money at the bank or any other casher checksAccording to our contract all charges are accurate.If you have any questions or need further information you may contact us at ###-###-####Sincerely,EZ Car Rental, IncAttachments (1) Letter for Revdex.com (2) Rental Agreement (3) Agreement of Contract (4) Terms and Conditions (5) Copy of Refund ck (6) Cover Sheet

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The issue was not whether or not I "fully understood" the price of the vehicle, the issue was how they what seemed to be arbitrarily, determined a [redacted] to be a "mid-sized" car thereby charging me the midsize rate? When I arrived they attempted to put me in a mid to full size old beat up [redacted] for $39.95, I was concerned and baffled when I opted to not take that car requesting something perhaps a little more reliable and decent at which time they offered me the [redacted] a significantly smaller vehicle for the same priceThe other issue was upon my return on or about 2pm in the afternoon they deducted an additional days insurance from my refund that I did not authorize, I only requested the insurance thru Monday? Legally are they authorized to do that? I do not believe soThey are correct in that I reserved and was seeking to rent a full size vehicle and was prepared to pay the $however a economy size car is what was reasonable available and I feel at that moment the price should have been adjusted to reflect soLastlyyes I did sign the paperwork, accept the refund and leave the establishment but not before requesting a contact name and number for corporate to which I was essentially told that there is not corporate office that I could call that office on tomorrow to speak with the "owner" who would be present at that location the following morning There was no additional contact information available for him and he was identified by his first name only which ultimately was not of much assistance to me in attempting to resolve this matter Regards, [redacted]

We are frequent travelers to Las Vegas and on more than one occasion have rented cars while in town. This trip was booked for over 4 months and in that time we did a fair bit of shopping around for a rental car for our stay rather than a one or two day rental as we have done in the past. We received a quote from EZ Car Rentals for 157.00 for a Hyundai Santa Fe or similar vehicle for our stay (Monday to Friday). When we arrived at the rental booth we were not given an option for insurance it was just added on they tacked on extra charges for a second driver and other taxes and fees that brought the charges up to around 375.00. At this point we not overly happy but willing to pay the extra charges just to get out of the building and get our trip started. We arrived home late last night and my wife went on line this morning to see 500.00 in total charges from EZ Car rentals. When she called to ask about additional charges the woman who answered the phone was quite rude and unwilling to answer any questions and when my wife asked to speak with someone else the woman on the phone informed her that she was the manager but sent her to customer service. Customer service could not do anything to answer any questions and could not do anything to help come to some kind of a resolution because the "manager" had noted on the account that we were not to get any kind of discount or refund. This one bad experience will not stop us from traveling to Las Vegas but it will stop us from renting a car from EZ rentals or Advantage car rentals wich is the same company.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When I first arrived to rent a vehicle I was never told any prices accept the a day to rent and was never given the opportunity to select a vehicle Once they had collected my money they brought a car around and that was when I questioned the fact that I would like to pick my vehicle if possible I was then told to come back in the morning because they would have more to chose from Once I arrived the next day which was 11/5/2015, the young lady in the office was working with another customer and it was at that time I over heard her giving her different prices for their vehicles to rent I questioned the young lady at the front desk who act like she didn't want to discuss that with me until the customer left because she knew I had a complaint about what I was charged At that time the young lady pulled up my information from the transaction the day before 11/4/ The young lady at that time asked for my credit card and I asked her why, she indicated that she needed to add it in the system and I refused because they already charged my cards for the transaction and I presented the two receipts in front of her but she still wanted my card At that point she refused to speak with me any further and said they didn't have any other vehicles for me to switch I called to get some assistance from the lady because she became very upset that I wouldn't present my credit card to her again It was at that time the police arrived and then requested the lady show me the pricing list in which the officer told me to take a picture with my phone and go to small claims court They were charging me a flat a day mid size car price for a a day compact car that they rented to me I never asked to rent a car for one day but two days The day I returned the vehicle I was given my refund in a check and the next day which was 11/7/on a Saturday, I went into the bank only to be told there were no funds in that account to cover the check I then called back to EZ car rental and spoke with the same man who processes my rental as well as wrote the refund check He informed me to go to another teller because the teller I was dealing with was stupid and that money was in that account After speaking with the man at EZ car rental I then turned around and went back to the bank and the teller informed me that EZ car rental did a money transfer and that now the funds are there I have never been so humiliated and embarrassed in my days standing in line at the bank This Car rental is exploiting their customers and something needs to been done legally about them I do have the officer's information along with a report number Even the officer said the car they rented me is a compact car all day and not a mid size car I have called several car rental places such as enterprise, budget, and avis and was told the car they rented me is considered as a compact car I even went beyond that and called [redacted] and was told that car is a compact car This is a company that once again exploits their customers and place prices on vehicles as they see fit not based on the actual size of the vehicle I will fight this to the death of me by taking this company to court and receive my actual refund of being over charged for a compact vehicle Its not so much of the money but I want to make sure that this car rental place does not keep getting away with over charging and exploiting individuals who may not have a major credit card as part of most rental cars requirements I don't mind paying for what I want but I refuse to be taken advantage of in this manner If I was rented a compact car then charge me for a compact car and not a compact car at a mid size car rate Regards, [redacted] ***

We are frequent travelers to Las Vegas and on more than one occasion have rented cars while in townThis trip was booked for over months and in that time we did a fair bit of shopping around for a rental car for our stay rather than a one or two day rental as we have done in the past
We received a quote from EZ Car Rentals for for a Hyundai Santa Fe or similar vehicle for our stay (Monday to Friday)
When we arrived at the rental booth we were not given an option for insurance it was just added on they tacked on extra charges for a second driver and other taxes and fees that brought the charges up to around At this point we not overly happy but willing to pay the extra charges just to get out of the building and get our trip startedWe arrived home late last night and my wife went on line this morning to see in total charges from EZ Car rentalsWhen she called to ask about additional charges the woman who answered the phone was quite rude and unwilling to answer any questions and when my wife asked to speak with someone else the woman on the phone informed her that she was the manager but sent her to customer serviceCustomer service could not do anything to answer any questions and could not do anything to help come to some kind of a resolution because the "manager" had noted on the account that we were not to get any kind of discount or refund
This one bad experience will not stop us from traveling to Las Vegas but it will stop us from renting a car from EZ rentals or Advantage car rentals wich is the same company

June 17, 2015Dear Revdex.comThis letter is in response to the above referenced customer complaint of *** *** against EZ Car Rental.• *** *** rented a *** *** tag#*** on May23,thru May26, for three daysShe rented midsize car at the rate of $per
day plus insurance of $ per day, and car rental tax of 11.5%, totaling $per day*** *** paid $deposit in cash and $for the rental for three days by credit card*** ***, was looking to rent for $29,per dayOn that day we did not have any $per day available because of memorial holiday weekendWe charge our customer what ever is on the systemWe cannot create our own priceAll the price of the vehicles and the size of cars are posted on the software we useShe understood clearly that the vehicle she's renting was not $It is also our policy to explain to the customer what there paying and what there getting back at the end of rental*** *** understood the terms and conditions made a payment and sign rental agreementIf she was not happy with the rental fees she should not have rented the carWe did not force her to rent it and it was her choice to rent the carAccording to our contract all charges are accurate and she will not receive any credit or refund.If you have any questions or need further information you may contact us at (***) ***.Sincerely,

I rented a car from EZ Car Rental, and was never told about a $extra charge for additional driver

From: [redacted]<[redacted].com>Date: Sat, Apr 9, 2016 at 9:34 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Hi my name is [redacted] i...

filed a complaint against EZ Car rental 3-31-16  My Complaint Id number is [redacted]. My complaint has been Resolved.The EZ car rental was contacted by you  the Revdex.com and release my refund deposit . Thank you guys so much your services always  help me fight back against the bad guys.I really appreciate it and i"am glad your guys are around to serve. Thanks Again, [redacted]

Re: [redacted], Case # [redacted]Dear Revdex.comThis letter is in response to the above referenced customer complaint of [redacted] against EZ Car Rental.[redacted] rented a [redacted] on November 04, 2015 thru November 06, 2015 for 2days. She rented the car at the rate of...

$99.90 for 2days plus insurance of $18.95 per day, and tax of 11.5%, total $155.00. [redacted] paid $200.00 deposit. She paid $255 in cash $50.00 [redacted] Card and $50.00 Master Card. [redacted] wanted to rent for one day from the beginning but we have minimum 2-day rental. We told [redacted] how much it would cost her for 2days and we also explain to her that the deposit will be refundable. We offer her 3days special rental for $119.85 which it will come out to be $39.95 per day plus ins and tax, she does not want to get it for 3days. At that time what we had on the fleet was $49.95 per day. [redacted] read the company rules and except the cost of the rental. She was not forced to pay at that price. She knew clearly how much she was going to pay for the rental. It is not a fraud or over charged. She could refuse to not get the vehicle if was too much or if she things over charge. Our price change based on rental of days and holidays. Qur price goes from $29.95 thru $89.95 per day before insurance and taxes. Our advertisement is not false. [redacted] did not have any kind of disagreement at the time of rental. She understood everything paid and sign the contract and leave. The next day on November 05, 2015 [redacted] came back to the office to get another vehicle. What we had on the lot was $79.95 per day, The person who was working at the office told her that we don’t have any other car except Truck and Van and those cost $79.95 per day. Ms. Jeanet at the customer service told her if she could come back later so she can be switched. [redacted] never came back to switch. She came back to return on November 06, 2015 at around 6:21pm we closed her contract and give her $200.00 refund in check. [redacted] stated that she had issue getting her refund back from the bank. She could not cash it because the bank closes at 6pm. The next day she went to the bank and cashed it. She had choice to cash her money at the bank or any other casher checks. According to our contract all charges are accurate.If you have any questions or need further information you may contact us at ###-###-####Sincerely,EZ Car Rental, IncAttachments (1) Letter for Revdex.com (2) Rental Agreement (3) Agreement of Contract (4) Terms and Conditions (5) Copy of Refund ck (6) Cover Sheet

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:   When I first arrived to rent a vehicle I was never told any prices accept the 49.95 a day to rent and was never given the opportunity to select a vehicle.   Once they had collected my money they brought a car around and that was when I questioned the fact that I would like to pick my vehicle if possible.   I was then told to come back in the morning because they would have more to chose from.   Once I arrived the next day which was 11/5/2015, the young lady in the office was working with another customer and it was at that time I over heard her giving her different prices for their vehicles to rent.   I questioned the young lady at the front desk who act like she didn't want to discuss that with me until the customer left because she knew I had a complaint about what I was charged.   At that time the young lady pulled up my information from the transaction the day before 11/4/2015.   The young lady at that time asked for my credit card and I asked her why, she indicated that she needed to add it in the system and I refused because they already charged my cards for the transaction and I presented the two receipts in front of her but she still wanted my card.    At that point she refused to speak with me any further and said they didn't have any other vehicles for me to switch.   I called 911 to get some assistance from the lady because she became very upset that I wouldn't present my credit card to her again.   It was at that time the police arrived and then requested the lady show me the pricing list in which the officer told me to take a picture with my phone and go to small claims court.   They were charging me a flat 49.95 a day mid size car price for a 27.95 a day compact car that they rented to me.   I never asked to rent a car for one day but two days.   The day I returned the vehicle I was given my 200.00 refund in a check and the next day which was 11/7/2015 on a Saturday, I went into the bank only to be told there were no funds in that account to cover the check.   I then called back to EZ car rental and spoke with the same man who processes my rental as well as wrote the refund check.   He informed me to go to another teller because the teller I was dealing with was stupid and that money was in that account.   After speaking with the man at EZ car rental I then turned around and went back to the bank and the teller informed me that EZ car rental did a money transfer and that now the funds are there.   I have never been so humiliated and embarrassed in my days standing in line at the bank.   This Car rental is exploiting their customers and something needs to been done legally about them.   I do have the officer's information along with a report number.   Even the officer said the car they rented me is a compact car all day and not a mid size car.    I have called several car rental places such as enterprise, budget, and avis and was told the car they rented me is considered as a compact car.   I even went beyond that and called [redacted] and was told that car is a compact car.   This is a company that once again exploits their customers and place prices on vehicles as they see fit not based on the actual size of the vehicle.    I will fight this to the death of me by taking this company to court and receive my actual refund of being over charged for a compact vehicle.  Its not so much of the money but I want to make sure that this car rental place does not keep getting away with over charging and exploiting individuals who may not have a major credit card as part of most rental cars requirements.    I don't mind paying for what I want but I refuse to be taken advantage of in this manner.   If I was rented a compact car then charge me for a compact car and not a compact car at a mid size car rate. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The issue was not whether or not I "fully understood" the price of the vehicle, the issue was how they what seemed to be arbitrarily, determined a [redacted] to be a "mid-sized" car thereby charging me the midsize rate? When I arrived they attempted to put me in a mid to full size old beat up [redacted] for $39.95, I was concerned and baffled when I opted to not take that car requesting something perhaps a little more reliable and decent at which time they offered me the [redacted] a significantly smaller vehicle for the same price. The other issue was upon my return on or about 2pm in the afternoon they deducted an additional days insurance from my refund that I did not authorize, I only requested the insurance thru Monday? Legally are they authorized to do that? I do not believe so. They are correct in that I reserved and was seeking to rent a full size vehicle and was prepared to pay the $39.95 however a economy size car is what was reasonable available and I feel at that moment the price should have been adjusted to reflect so. Lastly. yes I did sign the paperwork, accept the refund and leave the establishment but not before requesting a contact name and number for corporate to which I was essentially told that there is not corporate office that I could call that office on tomorrow to speak with the "owner" who would be present at that location the following morning.  There was no additional contact information available for him and he was identified by his first name only which ultimately was not of much assistance to me in attempting to resolve this matter. 
Regards,
[redacted]

June 17, 2015
Dear Revdex.comThis letter is in response to the above referenced customer complaint of [redacted] against EZ Car Rental.
•  [redacted] rented a [redacted] tag#[redacted] on May23,2015 thru May26, 2015 for three days. She rented midsize...

car at the rate of $39.95 per day plus insurance of $ 18.95 per day, and car rental tax of 11.5%, totaling $65.67 per day. [redacted] paid $200.00 deposit in cash and $198.00 for the rental for three days by credit card. [redacted], was looking to rent for $29,95 per day. On that day we did not have any $29.95 per day available because of memorial holiday weekend. We charge our customer what ever is on the system. We cannot create our own price. All the price of the vehicles and the size of cars are posted on the software we use. She understood clearly that the vehicle she's renting was not $29.95. It is also our policy to explain to the customer what there paying and what there getting back at the end of rental. [redacted] understood the terms and conditions made a payment and sign rental agreement. If she was not happy with the rental fees she should not have rented the car. We did not force her to rent it and it was her choice to rent the car. According to our contract all charges are accurate and she will not receive any credit or refund.If you have any questions or need further information you may contact us at ([redacted].Sincerely,