The phone was brought in with a cracked screen. The digitizer (touch) did not work. It was believed at the time that the digitizer not working was due to the severely cracked screen. After switching the screen out twice we sought help from our supplier. After working with them and trying a third screen it was determined that digitizer circuit on the logic board was bad. There is no way to just replace this circuit as it is integrated in to the logic board. We did discuss this with the Mrs. [redacted] before moving forward. After looking for a replacement we found that it was very costly to get an AT&T Logic board. I could get any other carrier at a much reduced cost. Logic board cost $223.50 for ATT 32GB Logic board used. After looking around some more realized we can get an entire phone with a working logic board that has not been unlocked or messed with for $151.00. I made a decision to go this route to obtain a working logic board.After looking at the numbers after receiving the working phone we realized the following.Cost to Client.$151.00 for the logic board.$71.00 for the screen.$50.00 for the labor.Total with Tax would be $290.48So by leaving the logic board in the phone it came in we would be able to keep our original quote.Cost to client.$71.00 for the screen.$70.00 for the logic board$50.00 for the labor.$71.00 plue $70.00 is $141.00. As you can wee we ate $10.00 on the phone leaving it this way, but I could live with that. My mistake was not communicating what we were doing on the changes and why. It was to save the client some money.Also now as this has all been pointed out we will not be refunding any money at all for the phone or any part of it. It is not our fault the logic board had a failure when it was brought in. I did what I felt would best help the client.
The phone was brought in with a cracked screen. The digitizer (touch) did not work. It was believed at the time that the digitizer not working was due to the severely cracked screen. After switching the screen out twice we sought help from our supplier. After working with them and trying a third screen it was determined that digitizer circuit on the logic board was bad. There is no way to just replace this circuit as it is integrated in to the logic board. We did discuss this with the Mrs. [redacted] before moving forward. After looking for a replacement we found that it was very costly to get an AT&T Logic board. I could get any other carrier at a much reduced cost. Logic board cost $223.50 for ATT 32GB Logic board used. After looking around some more realized we can get an entire phone with a working logic board that has not been unlocked or messed with for $151.00. I made a decision to go this route to obtain a working logic board.After looking at the numbers after receiving the working phone we realized the following.Cost to Client.$151.00 for the logic board.$71.00 for the screen.$50.00 for the labor.Total with Tax would be $290.48So by leaving the logic board in the phone it came in we would be able to keep our original quote.Cost to client.$71.00 for the screen.$70.00 for the logic board$50.00 for the labor.$71.00 plue $70.00 is $141.00. As you can wee we ate $10.00 on the phone leaving it this way, but I could live with that. My mistake was not communicating what we were doing on the changes and why. It was to save the client some money.Also now as this has all been pointed out we will not be refunding any money at all for the phone or any part of it. It is not our fault the logic board had a failure when it was brought in. I did what I felt would best help the client.