Went there to receive quotes for 2 window treatments (black out shades) in my house. After giving [redacted] the correct measurements, she insisted we still have someone from their store come out to the house to take measurements just to make sure. In the past we have used other establishments for window treatments, and 3 different companies have NEVER charged for a measurement/estimate to come to the house. [redacted] NEVER told us there would be a charge, yet low and behold, the two men show up, take 2 measurements in under 5 minutes (same measurements, we gave her at the store)...... and give us a bill for $80.00. Knowing this was never disclosed by [redacted] we immediately called her. She was yelling, talking down to both myself and my husband. She said "he must have FORGOT she said that, and that EVERY blind company charges for a measurement quote". Well thats ironic considering I've dealt with 3 off the top of my head and NONE charged for that. It's not even so much the fact that she was trying to SCAM us and never mentioned it, it's more the principle and the manner in which to talked to potential customers. I can honestly say I've never felt to attacked by a business in my life. She had attitude and treated us with disrespect on every level. I urge you to go to ANY other place for blinds as this establishment DOES NOT deserve anyone's business. In a world where customer service is key, Fabric Design Center sets the bar at an ultimate **W. What a waste of time and energy. I'm disgusted by [redacted] and the manner in which she treats customers. Not only did they try to scam us, but her attitude and vulgar language is unacceptable. DO NOT WASTE YOUR MONEY OR TIME!! Also the quote she provided was about $350 more than the other quotes we received...RED F**G? I think so.
Went there to receive quotes for 2 window treatments (black out shades) in my house. After giving [redacted] the correct measurements, she insisted we still have someone from their store come out to the house to take measurements just to make sure. In the past we have used other establishments for window treatments, and 3 different companies have NEVER charged for a measurement/estimate to come to the house. [redacted] NEVER told us there would be a charge, yet low and behold, the two men show up, take 2 measurements in under 5 minutes (same measurements, we gave her at the store)...... and give us a bill for $80.00. Knowing this was never disclosed by [redacted] we immediately called her. She was yelling, talking down to both myself and my husband. She said "he must have FORGOT she said that, and that EVERY blind company charges for a measurement quote". Well thats ironic considering I've dealt with 3 off the top of my head and NONE charged for that. It's not even so much the fact that she was trying to SCAM us and never mentioned it, it's more the principle and the manner in which to talked to potential customers. I can honestly say I've never felt to attacked by a business in my life. She had attitude and treated us with disrespect on every level. I urge you to go to ANY other place for blinds as this establishment DOES NOT deserve anyone's business. In a world where customer service is key, Fabric Design Center sets the bar at an ultimate **W. What a waste of time and energy. I'm disgusted by [redacted] and the manner in which she treats customers. Not only did they try to scam us, but her attitude and vulgar language is unacceptable. DO NOT WASTE YOUR MONEY OR TIME!! Also the quote she provided was about $350 more than the other quotes we received...RED F**G? I think so.