Facet Foundry Jewelry Studio, Inc.

RESPONSE FROM STORE OWNER: I wanted to give you an update on this complaint. We received the original complaint on May 28th. I personally called the guest Mr*** ***. I apologized for the situation and assured him I would be personally meeting with the DM, Manager and the
store team. I spoke to him on the phone for about min. At the end of the conversation he was very pleased. We agreed we would cater one of his photo shoots for himWe also found out he was involved in some community charity work that we would love to be involved with. I had our Director of Marketing *** *** reach out to him so they could meet and we could get involved. The outcome was great for both of us. We were able to address the issue as it pertained to the homeless individual who had been a nuisance in our store in the past, as well as turn Mr*** into a *** fan. I gave Mr*** my personal cell number and email for him to contact me if there were ever any issues in the restaurant. I feel we satisfied Mr*** and the issue was resolved. This was done initially on May 28th, the day I received the complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint:***
I am rejecting this response because: I called the number several times and gave them my card number and information it's not my fault that your company representative dis not keep the information They told me that they could not un freeze my card only someone I corporate could un freeze it and one phone call does not solve this problem.
Sincerely,
*** * ***

Hi ***, The owner replied with the following: From: *** *** [***@***.com] Sent: Monday, October 12, 8:PM To: Customer Care Subject: customer comment Customer Service Comment for Store *** Comment ID # *** has been
taken care of I emailed the customer and told them I will be mailing them a check for the refund of $ *** *** *** Franchisee / MUO Cell ###-###-#### Regards Paula AG***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Also, request retraining take place at Subway Reward
Card customer service hot hotline Manager, Supervisor, and employees immediately Your team of employees who Subway has hired to work for you and represent are not fulfilling their role in customer satisfaction at allAs more Americans society become health conscious more demanding they will be of food requirements of healthy Resturant optionsYour competitors are steadily increasing over the last decade and will continue into the for seeable future.
Sincerely,
*** ***

Revdex.com:
The franchise manager of the *** store contacted me and was very apologetic and I appreciate that but it wasn't his faultMy issue was I got the coupons in the mail and saw the ad for the $steak grinder so I would have no clue that the actual price of the grinder is over $and that is what I would be charged and had I known that I would have ordered a different grinder and I was frustrated with that.
Sincerely,
*** ***

Complain** ***
I am rejecting this response because additionI aaccept the rewards being added back to my subway card, which is what should have happened a month or so agoI still want compensatenensated wasted time and terrible customer service in addition to thatA gift card or coupons for complimentary products would make me consider to be a returning customer
Sincerely,
*** ***

Complaint:
***
I am rejecting this response because: If they got a wrong number how was the lady at corporate able to contact me to let me know that she would have someone call me back? I did receive an email from someone however telling me to come in at anytime to have cookies replaced, but nowhere in that email did it state anywhere why the business feels it is OK to answer telephones in america in Spanish and then tell a customer they can't do anything to help and they are basically unsupervised a couple of days out of the week
Sincerely,
*** ***

This complaint was sent over to the Owner and Regional Managers office to be fully investigatedThe Owner needs to respond to HQ's within two business days and now to the Revdex.com as well. Peggy M***

Subject: Re: ATTENTION URGENT - Complaint - Foreign Object in Food! Customer Service Comment For Store *** Comment ID # *** We called customer and he said he was too busy to talk and would call back. He did not, so we called him again this morning and got voice mail and left a message
We will wait to hear back from himHe is wanting compensation, we will file with insurance and they can deal with him*** ***

From: *** *** ***] Sent: Wednesday, March 29, 2:PM To: *** Subject: Complaint ID #: *** *** *** Hi Madelyn, This complaint # *** has been RESOLVED FYI- Earned Rewards Points expire months
from the date they are earned if not used, unless stated otherwise by Value Pay Services LLC or prohibited by law Thank you,

I have added points to Mr*** cardHis balance is now points

Hi ***, The system would not allow me to type my response I have looked the customers cards up in our system and found that there are actually cards registered to his mother *** Some are active and some are closedIn the system there is a lot of action with card pts
and money being transferred amongst the cardsThis causes our Card Services Company to freeze the cards for fear of fraud happening I would suggest that his mother keep one card for herself if she also uses it and one card for her sonThe card can be loaded with money on it at any time without having to keep getting new cards
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*** *** Franchise World Headquarters LLC *** *** **
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Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
But just for the record, I don't have voice mail set up so you could not have left a voice message
Sincerely,
*** ***

This comment is being set to the appropriate parties for a full investigation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi, My complaint has been resolved! Thanks!

From: [redacted] Sent: Monday, June 29, 2015 3:30 PM To: [redacted] Subject: [redacted]   Hi [redacted],   In regards to this complaint. The card was frozen because it was combined with another card that had been closed. The card was unfrozen on May 11. He...

has used the card on May 14, 20 and June 1.

[redacted] purchases with a simple swipe.Visit www.[redacted], or any participating [redacted] restaurant to reload Your Card or check your balance. This [redacted] Card issued by Value Pay Services, LLC and only used for purchases at participating [redacted] restaurants. The available balance will be...

applied towards your purchase. Unless your Card is registered online at www.[redacted].com, balances remaining on lost, stolen or damaged Cards cannot be replaced or refunded. You can protect your Card balance by registering it online. For more information, visit www.[redacted].com. Use of this Card constitutes acceptance of these terms. This card does not expire and no dormancy or other fees will be charged. ?    On the back of the Newer cards it states: [redacted] CARD TERMS: We can only replace remaining balances on lost, stolen or damaged cards: If your Card is registered online at www.[redacted].com and proof of purchase is provided. This reloadable [redacted]® Card is issued by Value Pay Services, LLC and never expires, nor do we charge and fees. The Card is not redeemable for cash except as required by law. Rewards points expire after 36 months, unless stated otherwise by us. Only valid at Participating Restaurants, visit www.[redacted].com for complete terms and conditions. Use of this Card constitutes acceptance of these terms.Check your balance at www.[redacted].com or call [redacted] ?    Below is information found on the [redacted].com website under FAQ’s Do [redacted]® Cards expire? Are there fees or penalties if I don't use my Card frequently?The [redacted]® Card never expires, nor do we charge any fees in connection with its use, or penalties for dormancy.Occasionally special promotional [redacted]® Cards which do have expiring balances are distributed on a limited basis; however, these cards are clearly marked as such with the valid start date and the expiration date on the front of the card.  Do [redacted]® Card Rewards Points expire?Yes. Earned Rewards Points expire 36 months from the date they are earned if not used, unless stated otherwise by Value Pay Services LLC or prohibited by law.   Regards[redacted]Customer Care Manager[redacted]

From: Hummair [mailto:[redacted]] Sent: Friday, September 01, 2017 5:51 AM To: Customer...

Care <[redacted]> Cc: J P[redacted] <[redacted]> Subject: Fwd: Customer Service Comment for Store 58752 Comment ID # [redacted]   Hi , My partner spoke to guest  yesterday and apologize to her about the service she got. She told and explain to her that we have some new employees in training. We will talk to them and coach them to do the things right. She offer her a $10 gift card for next visit. Please mark this complain as resolved.   Thanks Hummair U[redacted]