Factory Direct Tire Sales

Complaint: [redacted]
I am rejecting this response because:
I stopped by on a Saturday around noon for them to take the wheel off my car to look at, which I was still driving on perfectly fine but I just wanted to get the bent removed. They told me it would be about $100 and be done in about an hour. 30 minutes later, the employee who took my wheel to get it repair says that they push or pressed on it too hard and the wheel cracked. Nash, the owner/manager tells me that he will get the wheel welded and repaired on Monday when they have the correct people in and that he will contact me. Monday comes and I received no call, so I decide to call, someone else picks up and states that its not finished yet and they'll contact me when it's complete. Still no calls so I waited until Wednesday and called in again, and was told everything is complete and that I could pick it up in the morning. At the end of the day Wednesday, Nash calls me and leaves a voicemail telling me not to come in because the wheel is not fixed and tells me to call back in the morning. So Thursday morning (this morning) I called and Nash tells me the wheel is not fixable now because it is cracked and that I would have to buy a new wheel that he quoted me for $350. I told him the reason I took it to the shop was to avoid buying a new wheel because it was still in drivable condition, I just wanted to get the bent removed and not purchase a whole new wheel. I told Nash that I should not be responsible for the new wheel cost as it was their shops fault for cracking my wheel. Nash gets upset and hangs up. I called back and got a different employee on the line saying he was unavailable and that he would call me back, which he didn't. I decide to call back a few hours later and was able to get a hold of him. Nash now states that initially on Saturday, he told me that the wheel was too bent and wasn't repairable and that I force them to try to fix it which is the reason that it cracked which is FALSE. He states "you are out of your [redacted] mind if you think I'm buying you a wheel". Tells me that I can pick up my damaged wheel, which I cannot drive on anymore during shop hours or he'll put it outside the shop when the shop is closed. Then he says "you can do whatever you want I am hanging up".    No I don't expect the shop to pay the full cost of a new wheel as I knew I had to pay $100 for the repair anyways. I just expected that the  difference of $250 would be paid ($350 for the wheel as the shop stated) remaining cost of the wheel since they cracked my wheel to where I can't even put it back on my car to drive. But they are not willing to take ownership and will not work out anything at all.
Sincerely,
[redacted]

The wheel was badly damaged. We tried repairing it and it cracked, we could not repair it. We did not charge the customer and he wanted a new wheel. How can we give him a new rim. The rim was badly damaged. We tried to fix it and could not. Sometimes in the wheel repair process, the wheel can crack....

We were trying to fix a wheel that was already in bad shape. There is no guarantee that the wheel will be fixed. He wants a free wheel and we refused. The wheel was not useable when he brought it to us. We tried fixing it and it could not be fixed.