Fairway Market

The customer ordered food for a brisHe did ask Shira if the pictures in the brochure were reflective of the actual foodShe told him yes, that everything came in the wood trays and was garnished
in a similar fashionWhen the food was delivered it was sent in the white plastic platters used by non-kosher cateringThis was indeed and error on our partHe contacted Shira after the event and told her he was upset with the way everything lookedHe informed her that everything tasted great, there was plenty of food, and people really enjoyed everythingShe apologized and informed him that she would contact her boss and see what we could doJack spoke to Shira later that day and asked her to call him back and apologize againJack told her to explain that the wood trays are brought in especially for us and that certain sizes were unavailable on that day, so the chef decided to keep everything uniform and platter everything on the alternate plattersJack told her to ask the client what we could do to compensate him for the disappointmentHe finally spoke with her on the ***, when he proceeded to inform her that he wanted a complete 100% refundJack called the client on the *** and again expressed our apologies and again explained what happenedHe told the customer that a 100% refund was completely unreasonableHe told Jack that the 100% refund was less than what his wife wantedJack than made the following offer: A refund of 50% An opportunity to do a “soup to nuts” event for him (i.eShabbat Dinner or Brunch for up to people with food, drink, disposables, and would even throw in a server to sand clean-up) He was given Jack’s personal cell phone and told him to call me back anytimeHe told Jack that he would speak his wife and see if our offer was acceptableJack left a follmessage on the ***The customer returned the call on the *** or *** and wanted some clarification on the offer of the mealHe again said he would speak with his wife and call Jack backThat was the last communication between Jack and the Customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

My attempts to buy a $Gift card on-line are rejected Using AMEX card but AMEX indicates no attempts by you to process a chargeThe customer service number is either busy or, when it does answer, hangs up after about secondsThe on-line help number for purchases indicate they do not deal with Gift card purchasesMy online account has a dashboard with no links available to recharge existing gift cardsE-mails to customer relations at corporate are not answeredHELP !!!!

After receiving this message from the Revdex.com, we contacted the customerBased on the information the customer provided and our own internal review, we found that the customer was due a refundWe immediately
processed the refund, offered a Gift Card for the inconvenience, and provided the customer with the direct contact for our Corporate *** *** *** along with our sincerest apologiesThe customer agreed that we satisfactorily addressed their concerns, and because of this verification we also feel this was agreeably resolved

Review: Today I went to Fairway Market located at [redacted] (operated by Fairway Market located at [redacted].) My total bill was $105.27 prior to any coupons.

I presented 2 Fairway Market coupons to the cashier that I had received by email from the store and printed at home: 1) Fairway Market Extra Virgin Olive Oil (3 liter) for 9.99 and 2) $10 off purchase of $100 or more.

The cashier and store supervisor refused to accept both coupons. I was told the store does not accept printed coupons and will only accept coupons presented on the phone.

Neither coupon stated that the coupon needed to be presented by phone and unfortunately, I did not have the coupon saved to my phone at the time of the transaction.

As a result, I lost $20 in savings today and Fairway Market may have lost me as a customer in the future.

This seems almost like a "false advertising" or "bait and switch" tactic. If the coupon was to be presented by phone only, the coupon should have clearly stated this, instead of saying "Must present at checkout".Desired Settlement: I would like the store to give me the discount I should have received ($20) in store credit or by other means.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I hired fairway's kosher division to cater a very important upscale function for me based on a catering brochure they use to advertise their services. The pictures show beautiful platters that are garnished and served on very nice looking wood trays. Before ordering I confirmed multiple times verbally and in writing that the food I was ordering would be on trays as shown in their brochure. What I was delivered an hour before by guests arrived, was food in plastic bowls with no garnish. This was an upscale event that I rented a venue for, hired a florist, purchased linens, hired waitstaff etc.... all to create a certain atmosphere, which fairway ruined through their false commitments and bait-and-switch tactics.

In addition, their customer service is horrible. They claim to be sorry but have only offered a partial refund and then never get back to me and expect me to chase after them.Desired Settlement: Full refund plus compensation for ruining a once in a lifetime event I had planned

Business

Response:

The customer ordered food for a bris. He did ask Shira if the pictures in the brochure were reflective of the actual food. She told him yes, that everything came in the wood trays and was garnished in a similar fashion. When the food was delivered it was sent in the white plastic platters used by non-kosher catering. This was indeed and error on our part. He contacted Shira after the event and told her he was upset with the way everything looked. He informed her that everything tasted great, there was plenty of food, and people really enjoyed everything. She apologized and informed him that she would contact her boss and see what we could do. Jack spoke to Shira later that day and asked her to call him back and apologize again. Jack told her to explain that the wood trays are brought in especially for us and that certain sizes were unavailable on that day, so the chef decided to keep everything uniform and platter everything on the alternate platters. Jack told her to ask the client what we could do to compensate him for the disappointment. He finally spoke with her on the [redacted], when he proceeded to inform her that he wanted a complete 100% refund. Jack called the client on the [redacted] and again expressed our apologies and again explained what happened. He told the customer that a 100% refund was completely unreasonable. He told Jack that the 100% refund was less than what his wife wanted. Jack than made the following offer: A refund of 50% An opportunity to do a “soup to nuts” event for him (i.e. Shabbat Dinner or Brunch for up to 12 people with food, drink, disposables, and would even throw in a server to set-up and clean-up) He was given Jack’s personal cell phone and told him to call me back anytime. He told Jack that he would speak his wife and see if our offer was acceptable. Jack left a follow-up message on the [redacted]. The customer returned the call on the [redacted] or [redacted] and wanted some clarification on the offer of the meal. He again said he would speak with his wife and call Jack back. That was the last communication between Jack and the Customer.

Review: We ordered Kosher food from Fairway's catering department on 8/**/13 to be picked up at their Chelsea store on 9/*/13. We never received a confirmation of our order by email as promised. Repeated attempts to contact [redacted] of the kosher food section or [redacted] a catering specialist were unsuccessful. When I went to the store on 9/* to pick up the items at 2 pm as I specified, the order was not there, nor was there any record that I had placed the order. Our credit card was charged the following dayrDesired Settlement: Please list my complaint against Fairway so that other consumers will be alerted to their bad business practice.

Business

Response:

After receiving this message from the Revdex.com, we contacted the customer. Based on the information the customer provided and our own internal review, we found that the customer was due a refund. We immediately processed the refund, offered a Gift Card for the inconvenience, and provided the customer with the direct contact for our Corporate [redacted] along with our sincerest apologies. The customer agreed that we satisfactorily addressed their concerns, and because of this verification we also feel this was agreeably resolved.

Review: I am a disabled veteran and was discriminated against by the supervisor of the store for being not only a disabled vet, but an individual on ebt/food stamps. First off, don't judge a book by its cover.

I believe evening supervisor's name started with a c, possibly Curtis s and/or has the first letter of name starting with c and first initial of last name was a C. I was at the first register on the left and was having my bag checked out by a woman named Anais who was a witness along with 1 family member and 1 colleague/friend being checked out at a register across from me recording the incident on his phone.

Went to store on 12/**/2015 between 8pm and 10 pm. Attempted to utilize EBT card yet when I tried to check out, your register system stated I still owed over 10 dollars after swiping EBT card and charged on the card. All items included were not prepared and WERE eligible items to purchase with EBT card. Anais proceeded to try to push the transaction for a while as well. The transaction at the register began around 9:20 pm. and took until about 9:25 PM to get the supervisor on duty.

Supervisor proceeded to charge my card again after he stated, very adamantly, that my EBT card wasn't charged in the previous transaction with Anais because he voided it. He left to "work on the issue" and during that time I confirmed with Anais that I was charged on EBT card and I also verified it via the DSS Phone System.

Supervisor was rude and did not apologize for making me wait close to about 40 minutes to get the transaction completed. He was very professional and polite PRIOR to finding out I was using an EBT card. When he realized the method of payment I was using, he felt I was beneath him and decided that my time wasn't valuable and went off and assisted other customers while I waited close to forty minutes for a simple transaction that should have taken maybe 4-5 minutes to be completed.

When he finally came back to check my stuff out he wasn't apologetic for the exorbitant amount of time it took him to attend to my situation while he was simultaneously assisting other customers that were checking out after me. The supervisor gave me attitude as I was checking out and acted like he was doing a favor for me by completing my transaction.

Bottom line is many other issues came up within this experience with the supervisor and its unacceptable. I don’t feel like wasting more of my time by continuing to elaborate so Ill get down to bottom line. Your company charged me twice and held me up for forty minutes to carry out a transaction while he was rude to me and assisted other customers that came after me because he was discriminating against my socio-economic status, as well as my military status. I want my money back for the double charge, and then some due to the fact that your employee held me up for so long, treated me like last week’s trash, discriminated against me and made me go through an embarrassing situation. No customer should have to deal with this at your store. Shame on you.Desired Settlement: Refund money and additional compensation that appropriately reflects the mistreatment during experience on 12/**/2015.

My attempts to buy a $500 Gift card on-line are rejected. Using AMEX card but AMEX indicates no attempts by you to process a charge.
The customer service number is either busy or, when it does answer, hangs up after about 30 seconds.
The on-line help number for purchases indicate they do not deal with Gift card purchases.
My online account has a dashboard with no links available to recharge existing gift cards.
E-mails to customer relations at corporate are not answered.
HELP !!!!