Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
"Segoe UI", Verdana, Arial, Helvetica, sans-serif;">Hello,
I received a message Philip in regards to my complaint, he asked if I could meet him in the office on Monday, 9/12/2016, which I did
Philip, the owner of the dealership for the past years told me he knew nothing about my situation or the vehicle and just asked that I come in and explain my situation to himSo I explained the situation to him which was that I purchased a truck from his dealership on good faith based on what the sales person told me, that the rust was isolated around the wheel wells and the truck was in good safe condition. Philip told me that Israel, the original sales person that I dealt with, was let go due to problems with managementI explained to Philip that Israel told me they had done some work on the truck prior to putting it up for sale and that there were no issues with the truckPhilip was able to find documentation that they did replace the drive shaft in 4/2016, but still claim they had no knowledge of the rusted out frame Philips went on to tell me that there was nothing he could do for me since the truck was sold “as-is”, although Israel reassured me that there were no issues with the truckHe said the only thing he can suggest was for me to bring the truck in and let his mechanic take a look at it and see if it can be repaired, but could not guarantee me any type of satisfactory resolution. This frame cannot be repaired and needs to be replaced
Instead of taking the truck back to this dealership and to “his” mechanic, I requested an estimate from a reputable repair shop in Brownsburg, IN Please see the attached estimate to replace the frame
To pay to have this frame replaced, after the $for the truck I will pay far more than the truck is even worthThe only satisfactory resolution is for Philips Auto Sales to return my money to me and me to return this truck back to them.
This truck should have been salvaged and never sold to be driven on the streets
Thank you for your time,
*** ***
Regards,
*** ***
Philips auto sales II is deeply sorry about this misunderstanding, in our business we try to have a reasonable understanding with our costumers In march 2015 *** *** came into our
business to purchase a Honda Accord cash now all our agents have a good understanding about our policy and laws witch it was all explained all to her as well to all our costumersit was told to her about her title and miss *** insisted to receive her title on the time of purchase, now all our vehicle are purchase from Adesa auction and we have a couple of days to receive it so we could register to the bmv On March we had the title and costumer call to let us know that she wanted her title to be mail to her address we told miss *** that we could not mail it in her title and we insisted that we couldn't*** keep on calling with the same request finally mail it to the following address that the costumer mail it with is *** *** ** ***, in on 3/27/ from that day and on Miss *** call various time and those call were about that her car that she wanted to return it and wanted her money back and at last she call to let us know that she never receive her title from the mail and that she wanted her money back from there and on miss *** was really aggressive with words and inappropriate language and on writing too on our behave we have already order a new title from adesa witch was originally send from Illinois have been following back and forward to get this case resolve as soon as possible Best Regards, Beatriz *** Philips Auto Sales II
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
"Segoe UI", Verdana, Arial, Helvetica, sans-serif;">Hello,
I received a message Philip in regards to my complaint, he asked if I could meet him in the office on Monday, 9/12/2016, which I did
Philip, the owner of the dealership for the past years told me he knew nothing about my situation or the vehicle and just asked that I come in and explain my situation to himSo I explained the situation to him which was that I purchased a truck from his dealership on good faith based on what the sales person told me, that the rust was isolated around the wheel wells and the truck was in good safe condition. Philip told me that Israel, the original sales person that I dealt with, was let go due to problems with managementI explained to Philip that Israel told me they had done some work on the truck prior to putting it up for sale and that there were no issues with the truckPhilip was able to find documentation that they did replace the drive shaft in 4/2016, but still claim they had no knowledge of the rusted out frame Philips went on to tell me that there was nothing he could do for me since the truck was sold “as-is”, although Israel reassured me that there were no issues with the truckHe said the only thing he can suggest was for me to bring the truck in and let his mechanic take a look at it and see if it can be repaired, but could not guarantee me any type of satisfactory resolution. This frame cannot be repaired and needs to be replaced
Instead of taking the truck back to this dealership and to “his” mechanic, I requested an estimate from a reputable repair shop in Brownsburg, IN Please see the attached estimate to replace the frame
To pay to have this frame replaced, after the $for the truck I will pay far more than the truck is even worthThe only satisfactory resolution is for Philips Auto Sales to return my money to me and me to return this truck back to them.
This truck should have been salvaged and never sold to be driven on the streets
Thank you for your time,
*** ***
Regards,
*** ***
Philips auto sales II is deeply sorry about this misunderstanding, in our business we try to have a reasonable understanding with our costumers In march 2015 *** *** came into our
business to purchase a Honda Accord cash now all our agents have a good understanding about our policy and laws witch it was all explained all to her as well to all our costumersit was told to her about her title and miss *** insisted to receive her title on the time of purchase, now all our vehicle are purchase from Adesa auction and we have a couple of days to receive it so we could register to the bmv On March we had the title and costumer call to let us know that she wanted her title to be mail to her address we told miss *** that we could not mail it in her title and we insisted that we couldn't*** keep on calling with the same request finally mail it to the following address that the costumer mail it with is *** *** ** ***, in on 3/27/ from that day and on Miss *** call various time and those call were about that her car that she wanted to return it and wanted her money back and at last she call to let us know that she never receive her title from the mail and that she wanted her money back from there and on miss *** was really aggressive with words and inappropriate language and on writing too on our behave we have already order a new title from adesa witch was originally send from Illinois have been following back and forward to get this case resolve as soon as possible Best Regards, Beatriz *** Philips Auto Sales II