Fall River Rural Electric Cooperative, Inc.

It's not so much that I don't accept it, it's just a shame that they could have told me all this if someone had returned at least one of my many calls to them I should not have had to go through Revdex.com to get a response from the management company that I pay monthly dues to The fascia board is on the outside of the building and I first reported that to them in December I also suspect that is where my original leak came from during the summer when they were running the sprinklers All of the damage was to the master bedroom that connects to that wall Their comment that my project manager on the job would do the repair is not correct, he is only taking care of the repair inside of the house, there is no way I would pay him to do a repair that my HOA was suppose to take care of So, according to this they did the repair, so I will finish the repair inside of my unit I sent them a letter via UPS that I was going to complete my unit and that if this leak happened again it would be on their insurance company, not mine Of course, I have not heard a word from them, but then I didn't expect that they would have the courtesy to at least write me back I also asked them to send me a copy of the Declaration pages on their policy as my Bank is asking for them, and I have never received them.*** ***

We refer to you r letter dated June 8, regarding the Case Number# ***.Golden Valley Property Management is a Community Association Management Company which manages *** *** * * *** As of October I , we
are the management company for the *** *** *** where Ms*** ren ts out her hom eI n the course of management, often owners and/or their ten ants will request us to enforce issues or take action that I s outside of the Managing Agent 's and/or Association's ability. We understand that Ms** ** h ad reached out to the prior management company, ***, and as recently as March , to Golden Va Hey Property Management* ** * * ***, the Community Manager, was sent an email to discuss an issue with what she perceives as criminal activity with teenagers at the comm unity park next to her residence. Unfortunately, *** *** is no longer employed with Golden Valley Property Management, making it difficult to confirm or deny Ms*** claim of lack of response. The *** *** *** board of directors h as contracted with a security company to patrol the comm unity at various times each week n either Golden Valley Property Management nor t he *** *** *** board of d I rectors can police the community park hours a dayOwners h ave a responsibility to contact the local police and report criminal activityPlease be aware that when owners purchase a home within a homeowners association (I-lOA) it is considered a contractual relationship between t hat owner and the ***Because of this contractual relationship, the owner is obligated to follow certain rules as spelled out it the association 's documentsIn t he case of MsShwe, our Compliance Coordinator found that weeds have been allowed to grow upon her lot Ms*** complained that we sent her harassing lettersAs of today we show Ms*** h as received one compliance letter dated to 2/19/ which h as since been closedMs*** was also informed she has an opportunity to attend the regularly scheduled board of directors meeti ngs where she ca n add ress her des ire to have li ghting added to the association park next to her residence I have provided email correspondence between Ms*** and the Community Manager, *** ***I trust this response to her complaint will be deemed satisfactory.Sincerely,*** ** ***, CAAMDirector of Management Serv ices

Complaint: [redacted]I am rejecting this response because:  There was no need to have two seperate service calls.  They billed me for (2) two hour minimum service calls.  The job took less than 20 minutes and was completed shortly after the Fall River Electric Tech left.  I was NOT notified that they would bill an additional service call costing $360, had that been the case I would have insisted on the tech staying until the job was completed.
In addition the service Tech told me that "this incident was not a big deal and that I shouldn't receive a bill for this, and that he wrote this up as a low key issue.  But you never know what the ladies at the office will do"  
I understand that I did cause damage to the meter and feel responsible for one service call.  However, I believe that being charged two service calls for the amount of work that is done is excessive.
Sincerely,[redacted]

James N[redacted], the journeyman lineman on call, responded to an outage at [redacted] on November 19th at 10:15 a.m. He found that Fall River's Member [redacted] had hit his meter base with a backhoe. James said Mr. [redacted] called his electrician to come and make repairs since the damage was on Mr. [redacted]'s side and his responsibility. When James left the premises, Mr. [redacted]'s electrician hadn’t arrived to make repairs. James also responded to a neighbor which was out of power due to Mr. [redacted]'s accident. James reported there was a junction he had to switch around so the neighbor had power. By the time James had finished getting the neighbor back on, around noon, the electrician still wasn’t at Mr. [redacted]'s and was trying to find parts to make the repairs. When Mr. [redacted] called asking James to return to reconnect power, more than 4 hours had gone by. If James would have stayed he thought it would have been at least 4 hours and most likely 5 hours.
 
The amount bill is commensurate with the work which was done on behalf of Mr. [redacted] and Fall River stands by the amount billed to Mr. [redacted]. 
 
Bryan C[redacted]
CEO/General Manager

[redacted], I am not going to have this discussion with you in a public forum.  You should schedule time to meet with your Board of Directors to resolve your issues.

Dear [redacted],  Thank you for writing. Upon review of our records, I was able to view documented proof that your Community Manager (Jim) responded to your husband’s emails in a timely manner. Your point of contact is the Community Manager, not the owner of the company, as the Manager is most...

familiar with your account.   As you are aware, your account was onboarded to GVPM with a delinquent balance. Everything tied out at that time from what we were given by the prior management company.  In analyzing your account and your payments via a third party processor, we understand that there has been a 2-4 day delay from the time the third party processor received your payment to the time it was applied to your account ledger.  If you plan to continue to pay by credit card, you will be happy to know that we are working in conjunction with the third party to shorten this timeline. Your insinuation of our misappropriation of funds is just a timing issue – as the ledger we sent you indicates.   Lastly, fines are tied to violations of the CC&Rs and the community’s Rules & Regulations. Prior to sending out any violation notice, our Violations Coordinator tours the property, documents any violations with pictures and subsequently mails the violation notice to the unit owner. The Board reviewed your appeal of the fine as they are the only ones who can waive it.  At their regularly scheduled meeting on August 15th, they denied your request for a waiver.   -Mickey L[redacted] & the GVPM Team

Dear Mickey, Firstly, I have attached screenshots that give way to my claims that your accounting is the issue of why I am sending a complaint via Revdex.com. To undermine my claim and state that a 2 day lead time/lag time is the reason your third party accounting company cannot reconcile payments is ridiculous. As you can see from the screenshots, I made a payment of $5,360.03 on June 13, 2017. As of July 30, 2017, I received a demand letter stating that I still owed that $5,360.03 and accrued nearly $150 in fees because of your companies mistake. It is absurd to pin blame on a third party for making such a costly mistake. Its safe to say that a 3 day lead time is not the case. It took over 45 days for your company to reconcile a $5,000 payment. In addition to the payment, you can see via the screenshot that your company attempted to double charge me for May.It states via the ledger that you sent: "Assessment MAY $1219.56""MAY 2017 - Assessment $1219.56" Both dated 5/1/2017. If I was not diligent, I would have paid dues twice for May, coupled with no reconciliation on your part. This is the exact reason why I am submitting a complaint via Revdex.com. I do not want others who may not be as diligent to be subject to this kind of negligence. Regarding the fines of the property, you state that you have a representative walk through and visually see the infractions that incur on properties and I should contact Jim Kost about this. After speaking with him and asking about the commercial vehicle that I was being fined $150 for, he did not know what commercial vehicle, if any, was because of my doing. He then,  stated that this was an error, and removed the fine. Once again, if I was not diligent, I would have incurred another $150 fine because of your companies negligence. In addition, I have not contacted you without contacting Jim, the community manager. If so, please send a screenshot of any communication between only you and I. Regards,[redacted]

This is my response to the complaint filed by [redacted]:1.      As to the allegation that there is an unreasonable length of time getting basic repairs completed, Golden Valley Property Management relies on contractors selected and hired by the client and is subject...

to their schedule or lack of follow through.2.      As to the allegation that the lighting on the property is not properly maintained, the association hired a handyman to do a full night inspection and replace bulbs.  He is now scheduled on a quarterly basis.  They now have had an electrician out several times to deal with carport and landing lights.3.      As to the allegation that the landscaping is not trimmed in a timely manner, the grounds are trimmed on a rotating basis so each section is hit once a month.  Trimming in this instance is referred to as plantings.  Grass is trimmed weekly.  Watering system is maintained by the landscaper.  Watering system and landscaping are NOT Golden Valley’s responsibility as it is hired out by the vendor that the community’s board of directors selected and hired.4.      As to the allegation that Golden Valley as the management company has been doing “little or no site visits” I don’t know how this individual would know when we are onsite as we have no set schedule (day and time) to be required to be onsite.  Assuming he works during the day, he would never see us.  Our contract with the community is to visit twice a month to walk the full grounds.5.      As to the allegation that the HOA meetings are not available for owners to attend, we publish information prior to every HOA board meeting pursuant to state law and all meetings are open to any owner.  Meetings with the board by conference call can also be attended to by owners if they notify us that they want to participate and the board will then notify the owner(s) of a conference call number that they can call into.6.      As to the desired settlement request, any email so directed to GVPM for the board would be passed along to them.  It would then be a decision of each board member as to whether they choose to respond or not.  As an agent for the Board of Directors it is our job to facilitate that communication while at the same time, not giving out person information such as email to one or all members of the community.Mickey L[redacted], MBA, CAAM, CMCA, AMSPresidentWe Treat You Like GOLD

The roof leak was reported to Golden Valley Property Management, the vendor was dispatched and found no roof leak while on the property. The endor then spoke to the unit owner's tenant while on site. The roofer found no roof leak, however he did find a leak in the fascia board. [redacted] Roofing was...

Informed by the tenant that he would do the repair. Then second call came In and [redacted] Roofing went to the unit and sealed the fascia board.                                                               '    ,Below is the communication from my assistant and [redacted] RoofingAssistant: [redacted] roofing was to be doing the repairs for the unit. Initially received a call from the party In the unit upset that the repairs has not been made to the unit, When Ifollowed up with [redacted] Ispoke to [redacted] and he mentioned to me that it is not a roof leak, It has to do with repair needed to the stucco. In the conversation [redacted] said that the person that Is in the unit and doing repairs told home that he would be doing the work so [redacted] did not do any repairs. That Is when I received the call and contacted [redacted], and said that they could do the work If you approved. After speaking to you about the situation you said to have [redacted] do the work, I then contacted [redacted] to do so.

Mr. [redacted] hit his electric meter pedestal with a backhoe causing an electrical hazard on Saturday November 19, 2016. At his request, Fall River dispatched personnel to disconnect the power and then returned after an electrician had made repairs to re-energize the service. Fall...

River is a non-profit member owned electric utility. Mr. [redacted] caused the hazard by damaging his electric meter, Fall River responded. It is not right for the rest of the members in the Cooperative to bear the costs for a journeyman lineman's on-call time which Mr. [redacted] created. The cost billed to Mr. [redacted] is fair and reasonable.
If there are additional concerns or you need additional information, please feel free to contact me at [redacted] or at [redacted]
Bryan C[redacted]
CEO/General Manager