Family Foot & Ankle Care , PC

Patient indicated that she was unable to attend her 10/26/16 appointment because of work and did not received a bill that day. It is our office policy to log a reason for all appt that are missed on a scheduled day. Please see attached documents that show that patient was in office and walked out due to balance. The patient indicates several times that she would or would have paid if she had received a statement, attachments prove that she received statement on 10/26/16 and by her own admission again on 12/14/16. Balance is still unpaid. We have no record of payment or an attempt to pay. We could not provide a generated conf # if a payment is not processed. The patient states that she has not paid as she does not have an address to send payment yet, she admits to have received it on 12/14/16. She also indicated she tried to pay. This is contradictory. As a patient, she has been in our office and has access to both our address telephone number to make payment. Patient now claims that she entered our office on Friday, 10/27/17 and tried to pay and our staff refused to take her payment. We are in the business of making money and would never refuse payment from anyone. Our front desk is not even made aware of balance issues, they are authorized to take payment in any amount from our patients. I have spoke to our entire front office staff and they all deny patient ever entered our office. Furthermore, she indicates that she asked for myself (billing manager) on Friday, 10/27/17 and was told that I would not talk to her. I was off on a personal day on 10/27/17 and could not have refused to speak to her. This bill was held out of collections for 9 months after patient was made aware of her balance and she has still not paid it. This amount is owed and patient is aware and has been aware it is owed. We will be happy to report it to the collection agency as paid, if and when the patient pays the bill. The bill is still unpaid.