Complaint: [redacted] I am rejecting this response because: They Lied to you (1) I never asked for a trade, after I left the repair shop Greg the sales person called me and asked me to return to the dealer to see if they can find me a car that I will be more comfortable withBut I told him that it had to be an even trade, he had me looking at other vechicles and I even asked about an older model a [redacted] He ask me to sit there and wait for them to help me and comes back to tell there's nothing they can do for meNow my car is not only an authomatic transmissionIt has a dual transmission it's called Overdrive cancel/grade assistOverdrive is deactivated, the transmission operates in gears one through fiveThat is the reason I had to take my car in for service because the car was shuttering and not grabing the correct gearedIt's in the owner's manual for the [redacted] on page I will not report a company for the hell of itThe service tech his name is Ken told me that my car has a computerized manual TransmissionI want this report and thier answers sent to Mr.Christopher Sarat he is the owner of the dealership and he needs to know how his people are operating his business Sincerely, [redacted] ***
This was the first visit to our service department for [redacted] ***She bought her car just over a year agoIt is still covered by the the factory warrantyHer car was diagnosed as needing a reprogramming of the automatic transmission moduleThis condition is fairly common for [redacted] models and the reprogramming will make her car shift more smoothlyWe completed the repair today at no charge to the customer at allWe also provided a loaner vehicle to her, also at no charge as it is part of the warranty benefits As for the contention that the car we sold her has a manual transmission, that is simply not the caseIt is clearly an automatic transmissionThere is a gas pedal and a brake pedal in her carIf it were a manual transmission there would be a third pedal known as a clutch along side and just to the left of the brake pedalI will be happy to email or fax you a copy of the original window sticker to her car if need beI know that [redacted] really wanted an SUV back when she was shopping for a vehicle but we could not keep that kind of vehicle in her price range at the time of saleI offered to trade her out of the [redacted] this morning but we looked at the numbers today and they still won't work for her based on her monthly budget
At this point it seems that [redacted] no longer wants to have any further contact with us here at Family Ford of EnfieldIn the years here in Enfield this is the first time we have not been able to resolve a complaintWe are sorry that [redacted] is unhappy, but disagree in her characterization of the situation and of our dealership and it's employees
Complaint: [redacted] I am rejecting this response because: They Lied to you (1) I never asked for a trade, after I left the repair shop Greg the sales person called me and asked me to return to the dealer to see if they can find me a car that I will be more comfortable withBut I told him that it had to be an even trade, he had me looking at other vechicles and I even asked about an older model a [redacted] He ask me to sit there and wait for them to help me and comes back to tell there's nothing they can do for meNow my car is not only an authomatic transmissionIt has a dual transmission it's called Overdrive cancel/grade assistOverdrive is deactivated, the transmission operates in gears one through fiveThat is the reason I had to take my car in for service because the car was shuttering and not grabing the correct gearedIt's in the owner's manual for the [redacted] on page I will not report a company for the hell of itThe service tech his name is Ken told me that my car has a computerized manual TransmissionI want this report and thier answers sent to Mr.Christopher Sarat he is the owner of the dealership and he needs to know how his people are operating his business Sincerely, [redacted] ***
This was the first visit to our service department for [redacted] ***She bought her car just over a year agoIt is still covered by the the factory warrantyHer car was diagnosed as needing a reprogramming of the automatic transmission moduleThis condition is fairly common for [redacted] models and the reprogramming will make her car shift more smoothlyWe completed the repair today at no charge to the customer at allWe also provided a loaner vehicle to her, also at no charge as it is part of the warranty benefits As for the contention that the car we sold her has a manual transmission, that is simply not the caseIt is clearly an automatic transmissionThere is a gas pedal and a brake pedal in her carIf it were a manual transmission there would be a third pedal known as a clutch along side and just to the left of the brake pedalI will be happy to email or fax you a copy of the original window sticker to her car if need beI know that [redacted] really wanted an SUV back when she was shopping for a vehicle but we could not keep that kind of vehicle in her price range at the time of saleI offered to trade her out of the [redacted] this morning but we looked at the numbers today and they still won't work for her based on her monthly budget
At this point it seems that [redacted] no longer wants to have any further contact with us here at Family Ford of EnfieldIn the years here in Enfield this is the first time we have not been able to resolve a complaintWe are sorry that [redacted] is unhappy, but disagree in her characterization of the situation and of our dealership and it's employees