Fareportal Inc.

*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This
is in response to the
complaint we received regarding the above referenced
booking number. In her complaint *** ***
is requesting a refund due to an airline schedule change
We
would like to advise the Revdex.com that that we have submitted all
necessary information to the Airlines Reporting Corporation (ARC) who handles
airline ticket distribution who
in turn sent it to the *** *** in order to obtain the refund she
requested in the amount of $1,(see enclosed). The request was submitted on October **, 2014,
and the airline has up to days to comply and the refund will be processed
back to the original form of payment used when the reservation was
submitted.
We
regret any confusion or frustrations *** *** encountered and appreciate the
time and attention your office has given this matter.
Sincerely,
*** ***
*** *** ***
***

*** *** ***
*** *** ***
*** *** ***
** ** *** *** *** ***
*** *** ** ***
** *** *** *** ***
*** *** ***
Dear *** ***:
This is in response to the rebuttal we
received regarding the above referenced booking number. In his complaint *** *** is requesting a
refund for a ticket he purchased for his nephew
Since the call was not recorded we have
to then refer to our Terms and Conditions.
Again, I have enclosed a copy of the confirmation email sent to *** *** stated he had read and accepted our Terms and Conditions:
Fares are not guaranteed until ticketed.Most fares and taxes are non-refundable and service fee is
non-refundable, the tickets are non-transferable and name changes on the
tickets are not permitted.All government taxes and ***’s service fees are
included in the total amount charged.Free cancellations are permitted, if requested within four
(4) hours from the time of purchase.Tickets may be cancelled within hours from the time of
purchase for a small fee.Date and routing changes will be subject to the airlines
penalties, fare difference and our service fees
Also listed on his confirmation “All customers are advised to verify travel documents (transit
visa/entry visa) for the country through which they are transiting and/or
enteringReliable information regarding international travel can be found at *** and also with the consulate/embassy of the country(s) you are visiting or
transiting through*** will not be responsible if proper travel documents are not
available and you are denied entry or transit into a Country
We would like to advise the RevDex.com that on his behalf the information he provided has been
submitted to Air France refund department for consideration. The decision to refund all or part of the
money *** *** is seeking will be solely up to the individual airline based
on the information provided This
process may take the airline up to days to complete their research
We appreciate the time and attention your office has given this matter
Sincerely,
*** ***
*** *** ***
***

December **,
Revdex.com
*** ***
** ** *** *** *** ***
*** *** ** ***
RE: *** ***/Case ***
Booking Number *** and ***
Dear *** ***:
Please see the attachment as there is a screen shot of our refund page that I am unable to import onto this response page. Therefore I saved it as an attachment so it would be easier for you and *** *** to see
As always, please let me know if you have any further questions
Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received an update from your on my complaint, unfortunately you just mentioned about inconvenience due to delayed luggage which was just a minor part of my inconvenience, physical, mental and financial breakdown.***I have to book a whole new return flight on *** Dec from New Delhi to London***Please see my complaint below: as I wrote to *** from *** * *** and discuused same matter with Revdex.com over phone.Hello ***thanks for your call and listening to my complaint, please find below step by step incident,I booked a return ticket from Calgary to New Delhi on Sat, Nov *, through my Credit Card.- I checked in at Calgary airport for London with Air Canada on ** Nov, around 3:PM- Flight was scheduled to leave at PM but left around 9:pmFlight got delayed due to technical issues with aircraft's toilets.- Due to this delayed I missed my connecting flight from London to Delhi (Air India -116)- I have to spend around hrs at London Heathrow airport, I was provided with a Pounds for food for next hrs- I was provided an alternate route to Delhi via Doha - After reaching Delhi I was told that my luggage is left in Doha and Air India will deliver this next day (Dec **, 2014)*** I was visiting India for my wedding on Dec **, and I was without luggage*** I have to do wedding shopping againPlease see attached marriage registration.*** are you taking responsibility and willing to pay for my wedding shopping and inconvenience ???????????????????Second Mess Up- On my return I checked in at Delhi airport on Dec **, at 4:am,flight was scheduled for am.- Air India issued me two boarding passes, one from Delhi to London and 2nd from London to Calgary.- Checked in my luggage.- I cleared immigration.- I was returned just before boarding in aircraft at 6:am giving an excuse that my connecting flight has been exchanged and they gave me a piece of paper showing samePlease find attached for your consideration.- I was ignored, verbally accused and left helpless at Delhi airport.- I was running exhausted from one person to other, junior authority to senior of Air India but no one listened to me.- I told them that I have medical condition of rare kind of *** *** and I can not handle this much physical and mental inconvenienceI showed them my medical report, medication tablets, injection but they turned blind for saving on alternate ticket and hotel accommodation.- I was told by Air India people that I have to arrange new ticket and arrange for hotel accommodation at my own and I did that.- Please find attached next day flight ticket from Delhi to Calgary via TokyoI have to pay $(US dollars) on spot.- I have to arrange a Hotel ($125), please add $for meal and Taxi starting from am on Dec ** to 9pm on Dec **Total = $I stayed in a cheap hotel and had food at local market, please don't expect its receipts for courtesy's sakeInfect after checking and passing security its Airline's responsibility to take care of its passenger and I was issues boarding pass till Calgary.I am claiming total of =$3967.65 CAD(my first ticket) +USD(New ticket) +USD(accommodation and meal) +USDfor my inconvenience, harassment, luggage delay which leads to duplicate shopping for wedding and most important for ignoring my medical condition.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
Read More Customer Complaints:
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Attention Revdex.com:The reply from ***, Travelong, or whatever alias they go by, is utter drivel and a completely falsified lieI never signed any contract or agreement with them, never purchased any tickets with them, and never authorized such scam artists to (ab)use my platinum credit cardIf I want to purchase anything from JetBlue, I go to JetBlue, not some amateur, scamming, replica of such professional organizationI repeat, this charge is illegal, unauthorized, never agreed, visited, or signed in any way, and not only will the charge back and credit to my card remain, but I will further report this fictitious excuse for a company to the Department of Consumer Affairs, pursue charges against them for stealing my credit card information, as well as any other related organization, and not stop until this matter has been completely rectified
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
** *** *** ***
*** *** ***
Dear *** ***:
This is in response to the rebuttal we
received regarding the above referenced booking number. In his complaint *** ***i states that he
has not received his refund in the amount of $
As stated the refund was processed back
to his credit card on January ***.
The credit may take up to
business days to appear on his credit card statement.
We regret any confusion encountered by
*** *** and we appreciate the time and attention your office has given
this matter.
We appreciate the time and attention
your office has given this matter
Sincerely,
*** ***
*** *** ***
***

*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
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Dear *** ***:
This
is in response to the complaint we received regarding the above referenced
booking number. In her complaint *** *** is requesting compensation as she was denied boarding on her return
flight
In her complaint she states we provided a defective product which
is an incorrect statement. *** *** was provided a round trip reservation and a valid ticket
On
September **, 2014, *** *** or someone on her behalf went on our
website and submitted a round trip reservation from Phoenix, Arizona to Mumbai,
IndiaThe reservation was booked without the assistance of one of our Customer
Service agents; it is the responsibility of the person making the reservation
to make sure they read all necessary and important information
Prior to submitting her reservation *** *** stated that she had read and understood our Terms and
Conditions. Listed in our Terms and
Condition “All customers are advised to
verify travel documents (transit visa/entry visa) for the country through which
they are transiting and/or enteringReliable information regarding international
travel can be found at *** and also with the
consulate/embassy of the country(s) you are visiting or transiting through*** will not
be responsible if proper travel documents are not available and you are denied
entry or transit into a Country
This information was also advised to *** *** when an email
was sent once her reservation was confirmed and her ticket was issued.If *** *** is requesting compensation she will needed to
contact British Airlines directly since it was their employee who would not
allow her to board the flight due to a Visa issue
We
regret any confusion or frustration she encountered but no compensation will be
offered since *** *** was advised several times to check verify any and
all travel documents need to travel
We
appreciate the time and attention your office has given this matter
Sincerely,
*** ***
*** *** ***
***

** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***,
This is in
response to the complaint we
received regarding the above referenced booking
numberIn his complaint to the
Revdex.com, *** *** states that his
brother *** *** *** was denied boarding because he did not have a proper
VISA to travel to Vietnam and would like the ticket refunded in full
We will like to inform to the Revdex.com that
customers are responsible to make sure they have all the required documentation
to enter or ***sit in any country within their journey, furthermore, we advise
the customer on the email we send with the itinerary, that is their solely responsibility
to have these documents and provide links for different countries passport holders
facilitating our customers to find any information they need pertaining to
Visas and passports (Please see attached screenshot)
The tickets purchased were non
refundable as per United’s terms and conditionsDue to this matter, a waiver
was needed from United Airlines authorizing the ticket to be refunded, since
*** as a travel agency is tide by the carrier’s rules and regulations
The refund was requested and we had to wait for the airline to get back to us
with a response for the customer
We are pleased
to confirm to the Revdex.com that a refund of CAD and a refund of CAD
have been processed to the MasterCard ending in *** which was used to pay
for the ticket at time of bookingThe total refund amount of CAD
constitutes a full refund of the ticket
With the
issuance of the refund, *** considers the case resolved
We thank you for your time and
consideration in this matter and sincerely apologize to the customer for any
inconvenience caused by this situation
Sincerely,
*** ***
*** *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** really confused with the matter. Let me clarify something first so everyone is aware of what had happened
Originally, on this booking (***) there were passengers:
- Myself: *** *** (E-Ticket Number ***)
- My brother, *** *** *** (E-Ticket Number ***)
- My sister, *** *** (E-Ticket Number ***
My sister's ticket (***) was cancelled on the same day (September **, as she had to renew her Canadian Password. We did not think that she could do it in one day so we decided to cancel her ticket. *** *** was the agent who I booked these tickets and was the same person I requested for a cancellation. Cancellation was granted but we never received any refund even as of today. I believe that you referring to the wrong E-ticket. Please see screenshot
Please go back and read the original complaint so you understand why I am asking for another refund. My sister was simply a telephone call and email exchanges and I never filed any complaint toward that since I know that I would expect refund from her ticket as we cancelled it on time on the same day that we bought it
The next day, September **, 2014, I called *** and bought a separate ticket for my sister and the booking number is *** and her E-Ticket is ***. We paid for this ticket in an amount of $1414.38. My sister flew with her new ticket. I have attached screenshot of her ticket
***
My brother, ***, his E-Ticket number *** and that is what I am asking for refund well as since he was denied boarding the flight. Is this refund for my brother ***'s ticket only?
Does this mean that my sister's refund has not been processed as yet? Would I expect that in the next few days?
If this isn't clear in anyway, please contact me again. I have attached screenshot of the two bookings. Please review
Thank you in advance for the help. Please get back to me and let me know where I am at
*** ***
* *** ***
*** ***
***
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This
is in response to the rebuttal we received regarding the above referenced
booking number. In her complaint *** ***
is requesting that she be refunded for tickets she purchased but never used
On
November *, 2013, *** *** or someone on her behalf went on our website and
submitted a one-way reservation from Chicago, Illinois to Frankfurt,
Germany. The reservation was booked
without the assistance of one of our Customer Service agents; when a client
books online it is the responsibility of the person making the reservation to
make sure they read all of the necessary and important information we supply to
our online clients. This information
includes that the tickets are nonrefundable, changes will incur an airline
penalty and a fully detailed explanation of what the insurance covers. Further to that, we allow a day grace
period for the client to cancel the insurance if they feel the coverage would
not be helpful to them
Prior
to submitting her reservation she stated that she had read and understood our
Terms and Conditions. Listed in our
Terms and Conditions “All airline tickets are 100%
non-refundable and non-transferable If you wish to exchange the tickets for new dates or routing
any and all changes made to the itinerary are restricted and subject to an exchange/change fee charged by *** plus airline penalties and
any fare difference
Our
records indicate that *** *** called our customer service department not
once but twice requesting that she be allowed to change her reservation. Our agent advised that changes could be made
and we would waiver ***’s change fee, but she would be subject to the
airline’s change penalty and fare difference
Please
understand that these restrictions are set by the individual airline, and we at
*** are not authorized to waive or ignore any airline policies nor refund
any moniesThe fare difference and airline’s penalties charged were paid
directly to the issuing airline, in this case, Turkish Airlines.
If *** *** feels that the reason she could not travel may be covered under the
insurance she purchased she needs to contact *** ###-###-#### and file a
claim or check with her credit card company used when she purchased her tickets
since travel protection may be included as a benefit.
In
regard to the information *** *** allegedly provided about our ***, *** ***, everything stated in her rebuttal is 100% false! The *** *** she found on Wikipedia has no
relationship with the founder and *** of ***. The man
she mentions is named *** *** *** born February 1970. The *** of
*** is *** *** *orn in August 1972.
These are two entirely different individuals that have nothing to do
with each other
We regret any confusion encountered by *** ***, however, we
have no basis on which to provide her a refund
Again, we appreciate
the time and attention your office has given to this matter
Sincerely,
*** ***
*** *** ***
***

March **,
Revdex.com*** *** ** *** *** *** *** *** ** ***
RE:
*** ***/Case *** Booking Number ***
Dear ***
***:
This
is in response to the complaint we received regarding the above referenced
booking number. In her complaint *** ***
is requesting a refund for tickets that were purchased via our online website
When
tickets are issued and voided within a hour period there is only a pending
authorization on her credit card of $1, The authorized amount will go back to the
accounts available credit. This will not
appear as a refund and generally takes to hours. She will need to check her credit card
statement or with her credit card company.
A
refund was processed on March *** in the amount of $for the
service fee she was charged when the reservation was submitted.
If
she has any questions regarding charges to her account she will need to contact
our Billing Department at ###-###-#### and one of our agents will be able to
assist her.
We
appreciate the time and attention your office has given this matter.
Sincerely,
*** *** *** ***

*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
***
*** *** ***
*** *** *** *** ***
Dear ***
***:
This
is in response to the complaint we received regarding the above referenced
booking number. In his complaint *** ***
states that we double charged his credit card and is requesting a refund for
$
The
reason his credit card was charged twice was based on the fact that on October
*** *** *** submitted two (2) reservations. The first under booking number *** and the
second under booking number ***
On
his behalf a refund request has been submitted to American Airlines refund
department for consideration, since we are a travel agency and we are not
authorized to waive any airline policy. The
decision to refund all or part of the money *** *** is seeking will be solely
up to the individual airline based on the information providedPlease
understand that this process may take up to days and the refund if granted,
will be processed back to the original form of payment used when the
reservation was submitted
We regret any confusion or frustrations *** *** encountered and appreciate the time and attention your office has given
to this matter
Sincerely,
*** ***
*** *** ***
***

*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** ***
***
Dear *** ***:
This
is in response to the complaint we received regarding the above referenced
booking number. In his complaint *** ***
is requesting a refund for the ticket he purchased via our online website
In
his complaint *** *** states that when he arrived into Mexico City to
connect to his flight to Cancun he was not allowed to board his connecting flight
with no explanation as to why
*** *** also stated that the airline would not assist rebooking him on another
flight he then contacted our customer service department. In order for him to reach his final
destination he would be required to pay the airline’s exchange fee plus any
difference in fare since we are not authorized to waive any airline’s rules or
restrictions. *** *** agreed and
the changes were made and his ticket exchanged
We
would like to advise the Revdex.com that based on the information
in his complaint we have sent a request to our sales representative at
*** to please provide any information as to what took place at the
airport as to why *** *** was denied boarding. Once this information is received we will be
able to complete our investigation and bring this to a positive resolution
Until
his complaint can be resolved as a gesture of good will a refund was processed
in the amount of $which was our service fee
We
regret any confusion or frustrations that *** *** encountered and we appreciate the time and attention your
office has given to this matter and please allow us the time to complete our
investigation and once completed we will advise the Revdex.com of
our decision
Sincerely,
*** ***
*** *** ***
***

*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This
is in response to the complaint we received regarding the above referenced
booking number. In his complaint *** *** states that he has not received his refund
Please
see the screenshot attached of our Refund Page below, showing the amount
requested for the refund, the date of the request and the Processor Approval Code
showing the dollar amount to be removed from our bank, Chase Manhattan:
The
credit may take up to business days to appear on his credit card
statement. If this refund does not
appear in the time advised he may want to check with his bank as to the delay
We
appreciate the time and attention your office has given to this matter
Sincerely,
*** ***
*** *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am providing prove that the flight package was available on both sites cheapoair and one travel as I was booking one live on a iPad and discussing the other with a live avant the agent made both unavailable and increased the price by more then $This is a bite and switch tactic! to get more money out of consumersI am going to every review site to tell the truth about what you have done and every social media site to show proof of your tactics.
Flight packages don't change in seconds by $for the same flights and times and is still available to this day at a higher price!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have called ***'s Claims office as of * October @ 0830-(###-###-####) and was informed the merchant (***) never made contact with my bank to resolve the disputeThe Claims office has been awaiting a response from the merchant, and can not close the claim until they have received a response from the merchantAccording the Claims Office's cutomer service representative, the merchant has more days out of to respond, and if not, certain rules and regulations will be applied
I believe since the merchant has not contacted the Claims Office this provides further suspicion and I am not wavering on the requested $refund amountIf the merchant (***) had contacted the Claim's office they would also know that the claim would not be closed until the merchant's response had been received by the bankI believe the merchant never made contact with my bank or it's Claim Office, as I have been informed by the Claim's Office representative, otherwise the paraphrased statement sent within the merchant's response, "We can not offer a refund for the amount requested until the Claim has been closed..." would never had been mentioned if the merchant knew that the bank would not close the dispute until the merchant themselves had responded (meaning my bank has not received ANY word from *** concerning whether or not they agree or disagree with the dispute)
Obviously, the merchant (***) is not abiding by the proper rules and regulations since they have not responded to my bank and only have days left to respondThis behaviour in and of itself is suspicious and provides further evidence as to why the $should be refundedAlso, even if the amount is refunded before the claim has been closed I refuse to pay back the refunded amount due to a double refund, which makes no senseWhy would I be double-refunded if I am only asking for the amout of the plane ticket and the cost of making a date change
*** is continually adding further suspicion my cuaseI still am requesting a refund of $
Thank you,
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
when I booked this trip there was nothing on that page that said it was not refundable nor exchangeable; however once I receive my itinerary thereafter that's when it said it was not refundable nor exchangeable then it went on to say if you want travel protection then click here and I had already purchased Travel Protection so that made it seem like I had not purchased itbut I already didand paid the fee but somehow miraculously it showed that I did not have insurance but the price was higher if you noticed I went back in again then purchase the travel insurance even though I purchased it the first time That made me believe that it was not refundable or exchangeable unless you got the insurance because the insurance says that you have 100% coverage for cancellations and why are you not addressing the fact that there are four options to choose from with the terms and conditions and if you don't click on the right one you won't see the information that you need when you do finally click on the right option the information is buried on page of like pages.not to mention that since I have made my purchase your website has been updated with a little more clear information to make you dig a little bit more so if you thought it was perfect then why do the updates? the information is Still burried though at this point, I dont want a price adjustment I just want my dates switched Negative PR is horrible for business In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This is in
response to the complaint we
received regarding the above referenced booking number. In her complaint *** *** is requesting a
refund for the return tickets she purchased.
On October *, 2014, we were advised by
*** ***’s credit card company that she has filed a dispute with her credit
card company
Please understand that we are not
investigating her claim, this process is being handled by her credit card
company and they are the ones who will determine the outcome so no further
action will be taken until her credit card company completes its research
We appreciate the time and attention
your office has given to this matter
Sincerely,
*** ***
*** *** ***
***