The airbag recall on millions of vehicles has caused many dealers to put a stop sale on them because of the liability in selling a car with an open recall*** has more than million vehicles in the recallThis has an adverse effect on the valuesWe could not get the payoff from *** *** on SaturdayThe only other way to determine the payoff was to look at the credit reportAs I stated earlier, the customer was here to try to buy a car and we were trying to sell a car
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 12201231, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] The diagnostic was not completed nor was it preformed prior to cancelation of authorization of serviceThe proof of diagnostic testing did no exist prior to informing the service department we were taking the vehicle to a different locationThe reason for moving the vehicle was not for a second opinion, it was because the service department was listing problems with the engine that could not be determined with a simple visual inspection of the exterior of the engineThe service department had written instructions to preform a multi-point inspection which included but was no limited to a fluid level checkThere is no evidence that this was done nor was any of the other points of said inspectionThe fault code list was obtained after the service department was told to stop any and all work on the vehicleThe Assistant Service Manager could not and did not provide proof of service until he was instructed to stop any service actions and to bring the vehicle out for customer pick upBenson Ford could not provide proof of service so I can not see how charges could be justly applied
Regards,
*** ***
What is the credit score? I have a printout at the time of purchaseI did not scan it because of privacy concernsWe submitted the deal to several banks and contracted with the lowest rate we couldAgain, the customer has the option to refinance with another source
I am rejecting the business response due to that the business caused damaged to the car while it was in service. I had to return to service three times and
have the car towed twice for the same issue. The dealership didn't pay for the rental, the Ford recall did, as *** the service manager expressed. He also said everything had not been repaired with the recall and I would need to bring the car back in once the recall parts and/or software was available to keep the same issue from happening. *** and *** know that this is not the first time the car was damaged and left dirty inside by the service department. *** said he was going to get with the general manager about making this right. *** personally apologized, as he knew they had messed my car up twice. I think its only fair that they comp me for lost time due to their fault. Its fair they comp me for the damages they caused and the stress that was caused with the whole situation. The service department admitted to me that they were at fault and they were very sorry. Why can't the business do right by the customer? My glove box doesn't even match the interior right because they messed it up and had to replace it and now its not the same. Is that right? NO! Should anyone have their car damaged when taken in for a recall or service, should you have to turn back around and come back because its not right? NO. Should the car have grease all inside a light gray interior? No! All of this happened and I had to pay out of my own pocket to clean the car. Its not right! No one deserves to go through this and not have anything offered in good faith. It shouldn't of happened I'm only asking for the dealership to make things rightTo pay me the loss caused by their mistakes, to refund me the money I spent cleaning the car, and the lost time due to the car not being repaired properly. I am not asking for much here. ***
A document called a "we owe" is included in every deal that we makeThe purpose of the document is to put in writing anything that is promised to a customer at the time of the purchasePlease see the attached we owe form that Ms *** signedIt states she was to receive her first oil change free
and a tank full of gasThe form protects the customer and also protects the companyI am sorry Mr*** promised her something he never intended to deliverMs*** got a great deal on the HondaPlease the attached deal recap sheet showing a profit of $on a $19,vehicleIf we had a better profit margin I would step up and buy the cargo cover*** *** General Manager
If *** *** promised the cargo cover, the customer should have had it listed on the "we owe"I am sorry it wasn'tIn an attempt to settle the dispute I will pay half and the customer can pay half
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Per the insurance company a used headlight assembly was installed on Mr. [redacted] vehicle. [redacted] has notified the insurance company of Mr. [redacted] dissatisfaction with the part and has requested a supplement to the claim to install a new part. We are waiting for the insurance company's...
representative to come out and inspect the vehicle. Hopefully they will agree to pay for a new part. We made the request almost a week ago.
I am sorry if the customer feels we were in any way dishonest. I assure you we do not do business that way. There is no reason for us to lie about a customer's credit score (the info is easy for a consumer to access). The interest rate on the contract is 6.34% which was fully disclosed to the...
customer. The attached work sheet which was used to work the deal has several rates on it but they are all close to the contract rate. The bank determines the rates not the dealer. The rate can change if the term is changed. The longer the term the higher the rate. We generally shop several banks to obtain the best rate for the customer. The protection package is applied to all our vehicles. The customer has the option to pay for a policy that warranties the inside and outside finish of the vehicle. It is a great product and a great value.We cannot adjust the interest rate. The contract is already in place. The customer certainly has the option to refinance with another bank or credit union.
The salesperson did not tell the desk manager the customer requested his credit not be pulled. When I questioned the salesperson, he did not recall the customer making the request. The customer gave all of his information and signed to authorize the release of his credit information. We pulled...
the credit file to determine the pay-off on the trade which was critical due to the fact that it has an open airbag recall which negatively affects the value. I am sorry this upset the customer. He came in to try to buy a car. We needed the payoff amount in order to present accurate numbers for his consideration.Please see attached the attached document and enlargement.[redacted]General Manager
The service manager has already explained that we do not print out the diagnostics for customers because they are coded and mean nothing to the average person. The diagnosis was performed and we should be paid for the time required for the tech to perform the operation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] I sent this complaint because the service manager or the professional tech could not provide prof that the diagnosis was performed . A place like Benson Ford will keep records to prove the work there professional tech have or have not performed. But they could not provide it. The service manager sent someone out to do a diagnosis after I told him not to . As my paper work will show. I think that I should not have to pay for something they only say that they did.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I do not accept this response. The dealership lied about my credit score forcing me into a higher interest rate. I have proof from a bank that my scores are much higher than what they said it was. I would be glad to provide the paperwork from my bank showing my real FICO scores. The dealership lied about my credit scores to force me into a higher interest rate. The dealership forced me into paying for the expressall that they said was treatment for the interior of the car. I asked multiple times for them to take it off and expressed that I did not want to pay for it. It ended up costing me I believe $300.
Regards,
S[redacted] H[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
The airbag recall on millions of vehicles has caused many dealers to put a stop sale on them because of the liability in selling a car with an open recall*** has more than million vehicles in the recallThis has an adverse effect on the valuesWe could not get the payoff from *** *** on SaturdayThe only other way to determine the payoff was to look at the credit reportAs I stated earlier, the customer was here to try to buy a car and we were trying to sell a car
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 12201231, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] The diagnostic was not completed nor was it preformed prior to cancelation of authorization of serviceThe proof of diagnostic testing did no exist prior to informing the service department we were taking the vehicle to a different locationThe reason for moving the vehicle was not for a second opinion, it was because the service department was listing problems with the engine that could not be determined with a simple visual inspection of the exterior of the engineThe service department had written instructions to preform a multi-point inspection which included but was no limited to a fluid level checkThere is no evidence that this was done nor was any of the other points of said inspectionThe fault code list was obtained after the service department was told to stop any and all work on the vehicleThe Assistant Service Manager could not and did not provide proof of service until he was instructed to stop any service actions and to bring the vehicle out for customer pick upBenson Ford could not provide proof of service so I can not see how charges could be justly applied
Regards,
*** ***
I have e-mailed Mr*** and offered to refund the feeThank you
What is the credit score? I have a printout at the time of purchaseI did not scan it because of privacy concernsWe submitted the deal to several banks and contracted with the lowest rate we couldAgain, the customer has the option to refinance with another source
I am rejecting the business response due to that the business caused damaged to the car while it was in service. I had to return to service three times and
have the car towed twice for the same issue. The dealership didn't pay for the rental, the Ford recall did, as *** the service manager expressed. He also said everything had not been repaired with the recall and I would need to bring the car back in once the recall parts and/or software was available to keep the same issue from happening. *** and *** know that this is not the first time the car was damaged and left dirty inside by the service department. *** said he was going to get with the general manager about making this right. *** personally apologized, as he knew they had messed my car up twice. I think its only fair that they comp me for lost time due to their fault. Its fair they comp me for the damages they caused and the stress that was caused with the whole situation. The service department admitted to me that they were at fault and they were very sorry. Why can't the business do right by the customer? My glove box doesn't even match the interior right because they messed it up and had to replace it and now its not the same. Is that right? NO! Should anyone have their car damaged when taken in for a recall or service, should you have to turn back around and come back because its not right? NO. Should the car have grease all inside a light gray interior? No! All of this happened and I had to pay out of my own pocket to clean the car. Its not right! No one deserves to go through this and not have anything offered in good faith. It shouldn't of happened I'm only asking for the dealership to make things rightTo pay me the loss caused by their mistakes, to refund me the money I spent cleaning the car, and the lost time due to the car not being repaired properly. I am not asking for much here. ***
A document called a "we owe" is included in every deal that we makeThe purpose of the document is to put in writing anything that is promised to a customer at the time of the purchasePlease see the attached we owe form that Ms *** signedIt states she was to receive her first oil change free
and a tank full of gasThe form protects the customer and also protects the companyI am sorry Mr*** promised her something he never intended to deliverMs*** got a great deal on the HondaPlease the attached deal recap sheet showing a profit of $on a $19,vehicleIf we had a better profit margin I would step up and buy the cargo cover*** *** General Manager
If *** *** promised the cargo cover, the customer should have had it listed on the "we owe"I am sorry it wasn'tIn an attempt to settle the dispute I will pay half and the customer can pay half
We performed the diagnosis! We deserve to be paid for it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Per the insurance company a used headlight assembly was installed on Mr. [redacted] vehicle. [redacted] has notified the insurance company of Mr. [redacted] dissatisfaction with the part and has requested a supplement to the claim to install a new part. We are waiting for the insurance company's...
representative to come out and inspect the vehicle. Hopefully they will agree to pay for a new part. We made the request almost a week ago.
I am sorry if the customer feels we were in any way dishonest. I assure you we do not do business that way. There is no reason for us to lie about a customer's credit score (the info is easy for a consumer to access). The interest rate on the contract is 6.34% which was fully disclosed to the...
customer. The attached work sheet which was used to work the deal has several rates on it but they are all close to the contract rate. The bank determines the rates not the dealer. The rate can change if the term is changed. The longer the term the higher the rate. We generally shop several banks to obtain the best rate for the customer. The protection package is applied to all our vehicles. The customer has the option to pay for a policy that warranties the inside and outside finish of the vehicle. It is a great product and a great value.We cannot adjust the interest rate. The contract is already in place. The customer certainly has the option to refinance with another bank or credit union.
The attachment provided by the customer has a printout of the codes. Also, the repair order has the tech's comments and notes.
The salesperson did not tell the desk manager the customer requested his credit not be pulled. When I questioned the salesperson, he did not recall the customer making the request. The customer gave all of his information and signed to authorize the release of his credit information. We pulled...
the credit file to determine the pay-off on the trade which was critical due to the fact that it has an open airbag recall which negatively affects the value. I am sorry this upset the customer. He came in to try to buy a car. We needed the payoff amount in order to present accurate numbers for his consideration.Please see attached the attached document and enlargement.[redacted]General Manager
The service manager has already explained that we do not print out the diagnostics for customers because they are coded and mean nothing to the average person. The diagnosis was performed and we should be paid for the time required for the tech to perform the operation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] I sent this complaint because the service manager or the professional tech could not provide prof that the diagnosis was performed . A place like Benson Ford will keep records to prove the work there professional tech have or have not performed. But they could not provide it. The service manager sent someone out to do a diagnosis after I told him not to . As my paper work will show. I think that I should not have to pay for something they only say that they did.
Attached is the credit report we got from Equifax. I don't understand the difference. We have to use the score they give us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I do not accept this response. The dealership lied about my credit score forcing me into a higher interest rate. I have proof from a bank that my scores are much higher than what they said it was. I would be glad to provide the paperwork from my bank showing my real FICO scores. The dealership lied about my credit scores to force me into a higher interest rate. The dealership forced me into paying for the expressall that they said was treatment for the interior of the car. I asked multiple times for them to take it off and expressed that I did not want to pay for it. It ended up costing me I believe $300.
Regards,
S[redacted] H[redacted]
We have contacted the customer to schedule a time to correct the problem.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
WE have repaired the vehicle, cleaned it, filled with gas, and provided a rental vehicle. We are not willing to compensate for lost wages.