11/13/ Revdex.com Subject: Complaint # [redacted] To whom it may concern: In the matter of the complaint submitted by: [redacted] This letter is the second being submitted by Farwell Pools in the matter of the heater repair for Mr [redacted] It should be known that as of the week of October 20th, the repair that we were contracted for has been completed and paid for by Mr [redacted] No other issues were raised by Mr [redacted] regarding the heater repair, so we can only assume that our work was to his satisfaction As a swimming pool repair service, we have completed hundreds of heater installs and repairs to the satisfaction of our customers We would never work on any piece of equipment that was deemed “unsafe” Although the heater that we installed for the previous owner of Mr [redacted] property was not in an ideal location, we were simply contracted to replace in existing heater Not change the plumbing configuration in any way Mr [redacted] seems to want to blame us for work we did in the past, even though the previous owner was more than satisfied with the work we performed Mr [redacted] seems to be passing judgment on issues that he is really not qualified to interpret He sites the opinion of (2) “independent pool installers” with no information of whom they might be This makes it impossible for us to refute what their opinions are In the end, the “proof is in the pudding” so to speak Our technician was able to remove and re-install the front heater panel several times in diagnosing and repairing the heater, so the panel removal is a non-issue This repair job has been a bit of a moving target for us It started out as rather difficult but straight forward heater repair, and morphed into the suggestion that we raise the heater for access without any reference to how costly an endeavor that would be I would reference picture 100_7932.JPG that Mr [redacted] submitted in his complaint This picture shows Mr [redacted] s equipment room To raise the heater the way he suggests, the pool plumbing, gas piping and heater venting would all have to be modified This modification would come with a sizable cost as a plumbing and HVAC contractor would have to become involved At no time did Farwell Pools state or imply that we were qualified to do gas piping or indoor heater venting Mr [redacted] likes to use buzz words like “dangerous situation” to convey that Farwell Pools doesn’t care about the many customers we service Nothing could be further from the truth We take great pride in our work and have many hundreds of satisfied customers to prove it We find ourselves “scratching our heads” at what purpose is being served with the continuation of this complaint Sincerely, [redacted]
11/13/ Revdex.com Subject: Complaint # [redacted] To whom it may concern: In the matter of the complaint submitted by: [redacted] This letter is the second being submitted by Farwell Pools in the matter of the heater repair for Mr [redacted] It should be known that as of the week of October 20th, the repair that we were contracted for has been completed and paid for by Mr [redacted] No other issues were raised by Mr [redacted] regarding the heater repair, so we can only assume that our work was to his satisfaction As a swimming pool repair service, we have completed hundreds of heater installs and repairs to the satisfaction of our customers We would never work on any piece of equipment that was deemed “unsafe” Although the heater that we installed for the previous owner of Mr [redacted] property was not in an ideal location, we were simply contracted to replace in existing heater Not change the plumbing configuration in any way Mr [redacted] seems to want to blame us for work we did in the past, even though the previous owner was more than satisfied with the work we performed Mr [redacted] seems to be passing judgment on issues that he is really not qualified to interpret He sites the opinion of (2) “independent pool installers” with no information of whom they might be This makes it impossible for us to refute what their opinions are In the end, the “proof is in the pudding” so to speak Our technician was able to remove and re-install the front heater panel several times in diagnosing and repairing the heater, so the panel removal is a non-issue This repair job has been a bit of a moving target for us It started out as rather difficult but straight forward heater repair, and morphed into the suggestion that we raise the heater for access without any reference to how costly an endeavor that would be I would reference picture 100_7932.JPG that Mr [redacted] submitted in his complaint This picture shows Mr [redacted] s equipment room To raise the heater the way he suggests, the pool plumbing, gas piping and heater venting would all have to be modified This modification would come with a sizable cost as a plumbing and HVAC contractor would have to become involved At no time did Farwell Pools state or imply that we were qualified to do gas piping or indoor heater venting Mr [redacted] likes to use buzz words like “dangerous situation” to convey that Farwell Pools doesn’t care about the many customers we service Nothing could be further from the truth We take great pride in our work and have many hundreds of satisfied customers to prove it We find ourselves “scratching our heads” at what purpose is being served with the continuation of this complaint Sincerely, [redacted]