Initial Business Response /* (1000, 6, 2017/04/18) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]This customer has been talking with a competitor who has tried to sell this customer a new system using false information.
We...
have been in contact and will service this week
Initial Consumer Rebuttal /* (2000, 8, 2017/04/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks you for the quick follow up and actions,
The owner of Bluenose Water Cleaners stopped by my home on 18 April. He had apologized for not following up with their service commitments. Today, one of his service technicians arrived to my home and serviced the water system.
At this stage the water system is functioning as designed and I anticipate operable in its current state given this level of service continues.
At this point I feel this matter has come to a successful resolution. I look forward to the continued services of Bluenose Water Cleaners.
Thank you again for your follow up.
Regards, [redacted]
Final Consumer Response /* (2000, 12, 2016/01/21) */
Had the service done yesterday and all seems in order again.
Initial Business Response /* (1000, 6, 2017/04/18) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]This customer has been talking with a competitor who has tried to sell this customer a new system using false information.
We...
have been in contact and will service this week
Initial Consumer Rebuttal /* (2000, 8, 2017/04/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks you for the quick follow up and actions,
The owner of Bluenose Water Cleaners stopped by my home on 18 April. He had apologized for not following up with their service commitments. Today, one of his service technicians arrived to my home and serviced the water system.
At this stage the water system is functioning as designed and I anticipate operable in its current state given this level of service continues.
At this point I feel this matter has come to a successful resolution. I look forward to the continued services of Bluenose Water Cleaners.
Thank you again for your follow up.
Regards, [redacted]