Fast Balloons

On February 21. 2019 I placed an order for pens. Although the site states that the orders will ship within a week, to date I have not received the pens. I've made several calls and spoken to Sophia. On one occasion I was told the email I gave was incorrect (I corrected) on another occasion, that the pens had already shipped. I waited a couple of weeks and called again when the pens had not arrived. I was told two weeks ago that the pens were no longer available and I would get a refund. To date I have not received the pens or my refund of 205.00. I called again today and Sophia said she would AGAIN speak to her supervisor and call me back within 30 minutes, needless to say, it has been several hours and I have not received a return call. What this company is doing has to be illegal and fraudulent.

Wish I could select 0 stars. Placed order 3/6/19 which was to be shipped 3/8/19. 3/8 received an email saying pen I ordered not available choose one of two other pens. I chose a pen and emailed my selection. Received email 3/11 order shipped. 3/12 received another email saying pen not available, sent long email expressing my concerns then called. No indication that order was not being filled. Called 3/20 to say never received pens despite receiving another message that they had shipped and after waiting a very long time and being asked for a tracking number I never got I was told they could not fill my order, that they were out of the pen business (still selling pens on their site) and that my money would be refunded. Here's hoping they actually process the refund before I have to additional steps. Horrible!!!!!!!!!!!