Fat Tony Productions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[We did meet and He counted the items and stated there were instead of I offered ti gee him blank shorts of the ones he gave me as replacements and he refused stating that he gave me and wanted those back and that tells him that people like the shorts I explained to him that we did not intention keep any they must have gotten misplaced with me moving them from storage, to school, back to my house and then to him I did explain that I hope missing two shorts would not stop the transaction of the exchange and refund but he was not having it We attempted to talk it out with both our spouses involved and ended with him wanted me to bring the shorts to the school and he would refund me which turned out to be a money order not the cash original given He stated that his account told him to have a "paper trail" I indicated to him since the shorts were done incorrectly I wanted the cash so that I could take to another vendor I would have appreciated knowing he was given me a money order versus cash but he felt he didn't need to tell me It hinders me moving forward only because the school is closed for break Needless to say I left with the short replacement but no refund because he refused to give to me due to the missing two shorts I did attempt to find them locating one of them in the storage unit at the school I emailed him yesterday to verify how many shorts he had and get resolution I have not heard from him This is an unacceptable way to end this transaction and I felt we could have resolved it but he was not willing My main concerns are the cheerleaders who are suffering not having their items Regardless we have not resolved this issue and it will have to go to the next level I am not trying to break his business I am no longer doing services with him not by my choice but because he was banded (his business from doing business with sweet water school per my Assistant Principal Years of business, much money spent on behalf of my cheer program, lucrative referrals given to him for his business and this is where we are at It very sad Just to clarify the previous transaction that he mentioned where I did not pay him was only because he did not deliver products on time and he was told if he did not deliver to me on time again we would not continue purchasing He has some issues with delivering on time Great ideals and designs but definitely needs to work on being a better business owner and appreciating his customers and their business
Regards,
*** ***

This is my second time doing work for this particular customer. Two years ago I decided to count my losses and decided to longer do business with this particular client. I did a job for this client and I was never paid for my services. A few months ago I received a text message from this client...

asking if we could put the past behind us. Being that this client is a coach at my sons school, and we see one another often I decided to go ahead and put that behind us. This client had me print a design on some shorts for her, I did so and delivered the shorts to her home. When I delivered the shorts to her, my client could not stop praising me for how perfect they turned out. Not once did she mention any type of dissatisfaction. Later that day I received a phone call from my client stating that the incorrect color was printed. I've printed numerous items for this particular school, my sons football team, my sons wrestling teams, and the schools booster clubs, for the past 3 years. I know what the proper school colors are. At this point, I realized that there was no way of pleasing this client, I chose to go ahead and offer her a refund, and count my losses once again with her. This was a quick turn around job, I was not expecting to have to refund the cost of 55 shorts and print cost. Due to the nature of my business, clients often say that they will pay me on a certain day, but delay there payment. As been the case with this client in the past. That is why I did not have the monetary funds to give my client a refund. Once I did, I contacted A4 to order the items, and some of the items were on factory back order. At this time, I have all the items on hand There are some people that you just can not please. I've emailed this client to set up a meeting to collect incorrect items, and give her the same items that she brought to me, and refund her the print cost.