Initial Business Response /* (1000, 8, 2014/08/18) */
I apologize for the delay in responding to the Revdex.com claim, however I believe this matter has already been resolved to *** satisfactionThe Revdex.com claim was filed on August 6, 2014, but I show that Fellowes spoke with *** on
August 7th and was able to provide a satisfactory solutionPlease respond if this is not the case and we will reengage accordinglyThank you
Initial Business Response /* (1000, 5, 2014/10/17) */
Thank you for contacting [redacted] regarding your experience with the Body Glove iPhone 5 case and subsequent support. I apologize for any misunderstandings that may have occurred and hope that this letter will help clarify a few details....
Appreciating the fact that you filed a claim and included supporting documentation, I confirmed with our legal department that the claim was reviewed, the product was thoroughly tested, and the final result of the claim being denied does stand per the findings communicated with you earlier. In regards to the refund for the case, the $20.00 was sent as a good will gesture since there was not a receipt included with the claims information. The $20.00 refund was based on what Amazon was selling it for at the time we received the claim. If you have since found your receipt for $32.91, please submit it and we will credit the difference. Attached is a hard copy of the Body Glove Mobile warranty which provides the specific details of the limited warranty including notation that "This warranty does not cover the cost or replacement of any device or item inside or outside of the case."
Initial Consumer Rebuttal /* (3000, 7, 2014/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The case isn't my concern! My phone is my biggest concern. However, the case was NOT free from defects! It had a crack in the case, so how could it have been determined that it was free from defects? The guy who "thoroughly tested" the case didn't even see the crack. It's not hard to miss! The Body Glove Mobile warranty that was provided was not in the packaging. However, when I received the claim denial letter, it did state "In no event shall Fellowes, its affiliates, subsidiaries, related entities or their respective officers, directors, or employees, be liable for incidental, consequential, punitive, exemplary, or special damages". Where in that statement does my phone fall? We aren't talking about a $20 phone, we are talking about a pretty expensive phone that I trusted a Fellowes product to protect. The Body Glove is supposed to be MILITARY approved, but when dropped one time it provided NO protection. Fellowes should stand behind their products! If not, that proves that they are false advertising when selling their products. When I initially called to see what can be done, I was not told that Fellowes would not replace the phone. I was, in fact, told that [redacted] does replace phone and that I just needed to FILE A CLAIM! Yes, Fellowes gave me a $20 check for the phone case. They also priced the case from Amazon. The problem with that is, I didn't buy the case from Amazon. It was purchased from Wal-Mart! Again, the case isn't my concern, my phone is.
Initial Business Response /* (1000, 8, 2014/08/18) */
I apologize for the delay in responding to the Revdex.com claim, however I believe this matter has already been resolved to *** satisfactionThe Revdex.com claim was filed on August 6, 2014, but I show that Fellowes spoke with *** on
August 7th and was able to provide a satisfactory solutionPlease respond if this is not the case and we will reengage accordinglyThank you
Initial Business Response /* (1000, 5, 2014/10/17) */
Thank you for contacting [redacted] regarding your experience with the Body Glove iPhone 5 case and subsequent support. I apologize for any misunderstandings that may have occurred and hope that this letter will help clarify a few details....
Appreciating the fact that you filed a claim and included supporting documentation, I confirmed with our legal department that the claim was reviewed, the product was thoroughly tested, and the final result of the claim being denied does stand per the findings communicated with you earlier. In regards to the refund for the case, the $20.00 was sent as a good will gesture since there was not a receipt included with the claims information. The $20.00 refund was based on what Amazon was selling it for at the time we received the claim. If you have since found your receipt for $32.91, please submit it and we will credit the difference. Attached is a hard copy of the Body Glove Mobile warranty which provides the specific details of the limited warranty including notation that "This warranty does not cover the cost or replacement of any device or item inside or outside of the case."
Initial Consumer Rebuttal /* (3000, 7, 2014/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The case isn't my concern! My phone is my biggest concern. However, the case was NOT free from defects! It had a crack in the case, so how could it have been determined that it was free from defects? The guy who "thoroughly tested" the case didn't even see the crack. It's not hard to miss! The Body Glove Mobile warranty that was provided was not in the packaging. However, when I received the claim denial letter, it did state "In no event shall Fellowes, its affiliates, subsidiaries, related entities or their respective officers, directors, or employees, be liable for incidental, consequential, punitive, exemplary, or special damages". Where in that statement does my phone fall? We aren't talking about a $20 phone, we are talking about a pretty expensive phone that I trusted a Fellowes product to protect. The Body Glove is supposed to be MILITARY approved, but when dropped one time it provided NO protection. Fellowes should stand behind their products! If not, that proves that they are false advertising when selling their products. When I initially called to see what can be done, I was not told that Fellowes would not replace the phone. I was, in fact, told that [redacted] does replace phone and that I just needed to FILE A CLAIM! Yes, Fellowes gave me a $20 check for the phone case. They also priced the case from Amazon. The problem with that is, I didn't buy the case from Amazon. It was purchased from Wal-Mart! Again, the case isn't my concern, my phone is.