F.G.C., Inc.

Final Consumer Response /* (2000, 7, 2015/11/12) */
The business and I have come to terms, part of the agreement was that if they fix their issues - which they have, then I would withdrawal or close my case with the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The hope is that the business will continue to work with *** to complete the construction as intended

Initial Business Response /* (1000, 16, 2015/10/22) */
Re: Case ***, *** ***
To Whom It May Concern:
We performed mitigation services for Mrand Mrs*** in May Our reconstruction project manager met with them on June 23, to determine what work needed to be completed
The estimate was completed and approved by their insurance company on June 29,Our project manager met with them again on July 3, At that time, Mrand Mrs*** needed to pick out their vanity and flooring selectionOn August, 17, 2015, Mrand Mr*** decided they would not have us do the work for their home
Unfortunately, there were several issues which contributed to the breakdown in communication and the delays in their projectIn June 2015, we were extremely busy due to the storms that we4nt through our area in late May and JuneAlso, the project manager assigned to their job had to leave employment with our company due to family issuesWe regret that these issues happened and we regret that they affected Mrand Mrs***
Sincerely,
Tami ***
Office Manager
Initial Consumer Rebuttal /* (3000, 18, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I regret that other customers were given priority, I regret that I don't recall any storms, I regret selecting Restore and spending time waiting for them to contact me
Bottom line they didn't do the job as contracted, they didn't call or return calls, and they have admitted no fault (just regrets)

Since the complaint the garage door is finished but we have still not gotten a decision on the service door.The old door was wood and did not meet fire code.We agreed to upgrade them to steel at no charge but asked that if they wanted a window that they pay the up charge to do so.Mr *** has some
medical issues and often times gives us different directions than Mrs*** does which causes some confusionFor example it was agreed that Mr*** would be at the hotel during the work on the ceilingThis did not happenProject manager received multiple phone calls with issues with Mr *** pulling down their poly and coming in and out of the work spaceIt is hard to do a ceiling when this is going on and it would seem that there would be more understanding given the situation and not an accusation of doing things wrongThe poly being pulled down multiple times could have also lead to the concerns with the peeling paintWe have agreed to address this at no charge in an attempt to make them happyI called Rita to see when we could schedule because she said that they couldn't come this week but her voicemail is not setupThe couch is as clean as we can get itWe’ve cleaned it twice and have tested it for bacteriaThe couch is literally food grade cleanIf she still feels that it is affected by the fire she will need to call insurance and discuss replacementThe wood floor is scratched throughout the homeThe scratches that are being pointing out are relatively consistent with the others throughout the home and could not have been caused by rubber wheels as statedWe are willing to move in whatever direction is needed to resolve thingsMrs*** has actually been reaching out to the pm to continue to try to schedule thingsOur ideal resolution would be to complete the job to their satisfaction and we are willing to do anything within reason to do soIt is important to know that mo of delay was ins app, investigation, and city permit review

The attachments above comprise our response to the complaint filed by *** *** on 5/2/17. Unfortunately the 2,character response limitation does not allow us to fully enter our information in this box.Attachment A is our complaint typed out on pages.Attachment Athrough Aare
the documents referred to in the complaint. Please feel free to contact us if you have any questions or need any further information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 9, 2015/10/22) */
Re: Case ***, ***
To Whom It May Concern:
We performed water mitigation services and partial reconstruction services for Mr***Part of the mitigation was to be paid by Culligan and part by Mr***'s insurance
We only performed drywall installation for reconstruction due to conflicts with Mr***
Mr*** has refused to pay us for the work we performed without a 40% discount on the entire jobWe are unwilling to accept this paymentWe informed Mr*** that we would file for courtHe stated he would file a complaint with the Revdex.com
Attached please find copies of the invoices and the court filing paperwork
Sincerely
Tami ***
Office Manager

To whom it may concern: The following is in regards to the complaint filed with the Revdex.com on 12/15/by Mr*** regarding the completion of the project following a water damage in the lower level of their homeAs
Mr*** had mentioned this damage to their property occurred during September after a large amount of rain fell in a short amount of time causing significant damage to thousands of households in the Twin CitiesI do not believe that this is 100% to blame for the delays but felt that the influx in work in a short amount of time would be noteworthy to have in this response when evaluating our company’s competencies or abilities. Mrs***-*** had first contacted our company on October 1st at around pm in the afternoonDuring this phone call, Mrs***-*** requested that an inspection be done to evaluate the damage before sending a crewThis inspection was set on 10/3/Notes from the inspection determined that the customer was going to check in to insurance coverage and wanted to wait on servicing the damage until they could move their own furniture to minimize the cost of the service due to limited insurance coverage.Our office continued to call Mrs***- *** but was unable to reach her and was unable to leave voice mails due to her mail box being fullIt was not until 10/11/that we received a call back stating that the contents had not been moved yet but they did want to move forward with our company for the dry out and demo portion of the projectThe crew was scheduled on 10/17/to perform the water mitigation services to allow the customer time to move their contentsI have provided a copy of the service agreement on the day of service that the beginning stages of the project actually began in the middle of October, not September, as previously stated by Mr***.During the Emergency Service portion of the project, the customers must have experience some satisfaction with our company because they scheduled to meet one of our reconstruction project managers to move forward with the repairs needed at their homeJake *** was the project manager who was scheduled to scope the repairs needed at the home on 10/20/16, only days from the initial date of service.The drying was completed on 10/21/and all documents needed for the repair portion were submitted on 10/24/to the customer’s insurance company.It was not until 11/16/that our office received any down payment from the customer to allow the project to move forward and, even at that point, there were still some unknowns in the repair schedule Part of these delays were due to the scheduling of the flooring which the customer was going to do on their own to help with costAs you can see from the dates above, this would mean that we have actually have been working on the repair portion of the project, which was the root of the complaint for a little over a month, not months as stated by Mr*** in his complaintThe original completion date on the project was to be set for 12/9/Mrs***-*** had notified our office on 11/via email that the flooring would not be installed until 12/5/16-12/7/Due to this delay in the flooring, it was apparent that a completion date of 12/9/was no longer going to be likely A crew was scheduled at that point for 12/and 12/to complete the remainder of the trim carpentry workWe did have a scheduling error on our end but was still able to get Keith our carpenter out on the afternoon of 12/13/Upon arrival our carpenter found that many of the pieces of base trim that were supposed to be reinstalled were warped from the water damage that the home had sustainedFearing that the customer would not be satisfied with the workmanship, Mrs***-*** was notified and it was agreed that she would purchase replacement pieces to allow for a satisfactory installationIt was agreed that they would have the new trim at the home and ready for the installation by 12/19/She had mentioned that she liked the specific carpenter that was onsite when the damage to the trim was discovered so for the sake of satisfaction, our project manager had given them the option to either perform the install on 12/19/by another carpenter or to wait until the 26th, 27th, and 30th to have the same carpenter backAt this time Mrs***-*** chose to wait for the carpenter of her choosingThe carpenter selected has been scheduled for those dates as planned and it is our prediction that the project will be completed in its entirety in the next few daysWith this change, this was only the second change on completion dateOne change as discussed above was for an existing product and the other was at the customer’s requestI do not feel that this is consistent with “missing several deadlines” as stated by Mr***.In regards to the messes left by the crew, I feel that to a certain point this is unavoidableOur crews always hang plastic when performing drywall work but due to the nature of construction are not always able to provide a “dust free” experienceDue to this reality our company provides a final cleaning to be done at the end of every projectIt was noted on change order #signed by Mr*** that these cleaning services were declined in an attempt to save money due to limited coverage.I feel that the stress of the situation in its entirety lead to this complaint, but I feel based on the timeline provided and the delays noted that we have been more than accommodating and have remained dedicated to providing a quality service in restoring the home of Mrand Mrs***-***. As such, I feel that to say that we are a bad company to work with based on the details provided is an unfair and inaccurate assessment

I am rejecting this response because:
Hoping for an extensionSince I have had no way to upload my data

Please note that this complaint was not filed by Mrs [redacted] but rather her daughter who had assisted in the beginning stages of the project. Our office first worked with Mrs. [redacted] in January of this year. Our crew came in and helped her to sanitize and dry out her basement after a sewer backup had...

occurred. Project Manager Jake from our office met with Mrs. [redacted] in January to prepare a job scope for the damages. Jake prepared that scope and the estimate was sent to Mrs. [redacted]'s insurance company and it was determined that due to the nature of the loss that Mrs. [redacted] had limited coverage and that the cost to repair the damages to her home would exceed what she had for insurance coverage. Jake continued to work with Mrs. [redacted]'s daughter's to try to determined how the project could be done but it was determined after 2 months of going back and forth that the scope that they had wanted performed could not be done with just the funds that were allotted from insurance. At this time the project was closed on our end and removed from the project manager's work flow board. I called and spoke to Pat who is one of Mrs. [redacted]'s daughters and it sounds like they had reached back out to Project Manager Jake in May of this year and had decided to re-work some things to allow the work to be done. Due to an influx in work this information did not get communicated to our office by the project manager so that the file could be re-opened and ran through the proper channels to maintain the normal level of customer service. After speaking with Pat this morning we have schedule Project Manager Jake to meet with them on 7/19/17 to re-evaluate the job scope, collect a down payment, execute a contract to actually do the project, and schedule the repairs to be done. The nature of this complaint is simply a communication issue and we look forward to working with Mrs. [redacted] to schedule and complete the repairs needed to her home.

I am rejecting this response because:
We paid $1450 out of pocket to install recessed lights (that was not even part of the insurance claim).  24 Restore failed to pull permits, pass inspection OR properly insulate our home to city code.  Why should WE (not insurance) have to pay for the electrical work to be done to be done twice because you failed to do your job properly?24 Restore has left us and our home in a position that is WORSE than when the original damage occurred, and refuses to accept responsibility and make it right.

I am rejecting this response because: much of it is untrue. On 4/18/25  I contacted 24 Restore on the advice of my insurance agent.  They came out to my house promptly initially stated that they would have the re-construction done by July 2015. After signing agreement I found out from the contractor assigned that he had 42 other jobs at the same time as mine.  It appeared as though he was completely out of control from the beginning.  He ordered the wrong size windows and patio door as well as the wrong color.  Re-ordering took quite awhile as a result.  When the door was installed they still couldn't seem to get it to fit even after getting 3 of their carpenters to work on it.  I pursued [redacted] and the contractor to get it in correctly.  [redacted] sent their own people to do the job and it finally got done right.  There was a long wait again to get the kitchen floor put in as they couldn't seem to find anyone to do the job.  The first carpenter was fired for doing poor work.  The boards on the deck were placed so wide apart that a heel could catch in the cracks.  The second carpenter hired never showed up.  The third carpenter seemed to know what he was doing but put the ceiling carside board going the wrong direction.  He stated that he was never shown pictures of how it had been placed previous to the fire.  I refused to sign a "completion of work" order until the job was completed and still haven't signed the order to my knowledge.  I was told that I would be receiving a discount which was untrue.  Many of the things they charged for were never done. I never received a e-mail questioning if I was happy with the electrical repair.  The person that did repair the outlets was one of their own carpenters and not a electrician.  They did respond to my request to reapply the siding that was falling off but refused to repair the dent/hole in the door frame that was done by one of their own workers.  Responsibility  for damage from their cleaning of household contents and clothing as well as missing articles was denied due to the fact that I signed a "release of liability" at the time of the fire while still in a state of shock.In summary, It took a year for 24 Restore to complete the re-construction of one room.  I would never recommend them to anyone!

Initial Business Response /* (1000, 5, 2015/11/10) */
RE: Case [redacted]
Dear [redacted],
In our files, this job is under the name [redacted], so all attached documentation will include that name.
First, we did not charge Ms. [redacted] and Ms. [redacted] for any extra hours. the...

hours charged under industry standard include reasonable travel time to and from the jobsite. Our employees were documented for just under 18 hours for this job. We pay our employees based upon time-sheets which include GPS locators. We charged Ms. [redacted] and Ms. [redacted] only for 9 of those hours.
All amounts charged were according to industry standards and to the Rate and Material Schedule given to M.s [redacted] and Ms. [redacted] on the initial day of the job.
In addition, we gave Ms. [redacted] and Ms. [redacted] a customer courtesy credit in the amount of $313.83 when the bill was paid on 11/5/15.
I have attached copies of the following documents: Contracts signed (including Rate and Materials Schedule); Estimate; Invoice; Accounting Detail which shows amount collected as payment in full; and Employee Time Summary. I can provide further detail of employee time if you would like at a future time.
We do not feel we owe any additional money to Ms. [redacted] and Ms. [redacted].
Sincerely,
Tami [redacted]
Office Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company says that they charge based upon the industry standard, but are not specific. Does the industry charge for travel time to the jobs? Where does the industry standard say they can charge for time not here. 2 hours of travel time charged does not seem reasonable for a 10 minute visit. Again, the literature states that the charge for monitoring was to be $45-70 per hour, but not that the monitoring included travel time.
Yes, I did pay the bill in full, but why should my complaint be dismissed for paying the bill? The courtesy credit was explained to me as being made for paying the bill immediately in full. The credit
was not noted to be related to the overcharging for travel time.
Travel time is a cost of doing business. Had I known the charges were for travel time, I could have hired a different company closer to my home. None of the signed documents state that the company is charging for 2 hours of travel time each time they came to the house. I continue to disagree with the company's position.
Final Business Response /* (4000, 9, 2015/11/19) */
RE: Case #[redacted])
Dear Ms. Carlson,
We have received the response from Ms. [redacted]. We are still in disagreement that we owe her any money. Our records are very clear that we have almost 18 hours of employee time into this job where Ms. [redacted] and Ms. [redacted] were only charged for 9 hours according to the first billing. Since the response, I have had an opportunity to speak to all parties involved and found out that the credit of $313.83 given to Ms. [redacted] and Ms. [redacted] included the removal of 3 hours of labor time. This means that we only charged for 6 hours on a job where we had 18 hours of labor.
I checked our records and Ms. [redacted]'s assertion that we were there for only 10 minutes per day is false. On the first day, we had two employees there for over 2 1/2 hours. On the second day, our employee was there for 45 minutes. On the third day, our employee was there for about 15 minutes, but this is not uncommon for a mid job monitoring. On the fourth day, our employee was there for approximately 30 minutes. On the final day, our employee was there for 45 minutes. Our GPS records confirm these times. Also, industry standard allows for travel time as we have expenses incurred related to getting to a job.
We have given all of the discounts to Ms. [redacted] and Ms. [redacted] that we are willing to give.
Sincerely,
Tami [redacted]
Office Manager

Initial Business Response /* (1000, 9, 2015/10/29) */
[redacted]Corresponding documents attached.
RE: Case #[redacted]: [redacted] and [redacted]
To Whom It May Concern:
We were hired by Mr. and Mrs. [redacted] on 8/26/2015 to replace the siding (and underlayment) and roof on their detached...

garage. They were in danger of having their homeowner's insurance cancelled if they did not repair the garage.
We started the work immediately and the majority of the work was completed prior to 9/21/15. As the majority of the work is exterior, there were delays due to weather which caused the estimated completion date to go past the date originally given of 9/11/15. The only things that have not been completed at the time the complaint was filed are the following additional items:
1. The siding and roof were damaged by the company hired by Mr. and Mrs. [redacted] to remove the trees near the garage. We offered to repair the damage with Mr. and Mrs. [redacted] or the tree company paying for our additional work. It was decided on 10/19/15 that the tree company would perform the repairs and we provided them with information on the paint and shingles used.
2. The electrical wiring in the garage was not compliant with code. As such, it would not pass inspection so we could not install the lights. The code upgrades of the wiring was not in our scope of work. Mr. and Mrs. [redacted] had the option of hiring their own electrician or having us hire an electrician and bill them for the additional cost. They notified us on 10/19/15 that they wanted us to hire the electrician and we had someone out to replace the wiring on 10/21/15.
At this time, we have only billed and collected from Mr. and Mrs. [redacted] a total of $2500 on a job that was estimated (without the electrical upgrade) in the amount of $5104.51. As the project we were hired to do is now complete, we will be billing them for the remainder of the original contract plus the cost of the electrical upgrades.
I have attached a before and after photo for your review.
Please feel free to contact me if you have any questions.
Sincerely,
Tami [redacted]
Office Manager
Initial Consumer Rebuttal /* (3000, 11, 2015/11/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not start work until over a week after signing contract at this time they only did the shingles (without a permit) It was at least 2 week later that they started the siding and only had forcast of rain for 2 or 3 days and only had light rain on 1 of these days.
The only damage from the tree removal company was 1 shingle off and a couple small smuges which were able to wipe off with soap and water. We had on several times asked for the shingles that were extra and not left for us to be returned.
After siding was on and painted we noticed the paint job was already peeling and blistering and they had to come back to fix that and this is when they finally returned the shingles on 10/20.
We were never given the option of hiring an electrician but were told he had one coming out on 10/21 and he had to repair a couple minor wires which only took about 30 minutes.
Upon finally completing job the project manager never came out to do walk thru as stated in contract nor did he contact the city for inspection so we contacted the city on 10/30 to set up an inspection. On 10/30 24 Restore sent someone out to get a check from us and we told him we were not paying until after the work has been inspected by the city and they tried to tell us we had to pay now and we did not and just sent the guy away.
The project manager had very bad or no communication thru out the project and never returned any phone calls or emails. We were told at the time of signing the contract that this was a small job and would only take 2 or 3 days to do, and it took about 6 weeks in total. Several times we left phone messages asking when they were going to come and finish the project and never received a call back
In completion we were not pleased with their serves

Please see attached form signed by Ms [redacted]. Section 2 identifies our intended scope of work. A walk through was done with her insurance adjuster prior to the demo work taking place. Ms [redacted] provided a garage door opener and key to prevent having to be there due to starting a new job. With these...

things provided I believe it is clear that our crews were transparent as to the plan to move forward with the demo. Ms [redacted] visited our office so that we could explain the process and so that our office could reserve a hotel room and gain access to a gift card to allow her family the basic items to get by because her insurance company hadn’t made these arrangements. Not that it was our job to do but we wanted to make sure that they were taken care of a well as we could. It was explained during that meeting that all of the belongings of the home would need to be moved back to our shop and that it would be stored until the cleaning/repair work could be completed. It was also explained that the balance for the work completed would need to be paid prior to delivery. Ms [redacted] agreed to this being reasonable at the time. Our office has many hours into working with Mrs. [redacted]'s insurance company. We use the same pricing system as her insurance company and this provides a price list based on her zip code to ensure that we are not overcharging. This system narrows down about 90% of the possible disagreements within reason. The only issue is that we are not dealing with a reasonable carrier that has Mrs. [redacted]'s best interest in mind. We have given away $800 in hotel charges, $300 in gift cards, $4K in temp heat and ER charges, and to date have removed about $2K in charges on her personal property. After 7K in discounts we feel we have done our part in doing what is right and just want to be paid for what was done. We have done everything to be reasonable with her and her insurance company. Mrs. [redacted]'s items are ready to be delivered within 3 days of receiving payment.

Initial Business Response /* (1000, 9, 2015/10/22) */
Re: Case [redacted]
To Whom It May Concern:
Our company was hired by [redacted] to perform water damage mitigation and repair services. Unfortunately during the course of the mitigation and repair services. Unfortunately...

during the course of the mitigation portion of the work, our dehumidifier leaked, damaging the carpet and piano. We have accepted responsibility for the damage and were willing to compensate Mr. [redacted] for the expense incurred as he was unwilling to allow us to complete the work.
We had a breakdown in communication internally and did not issue a check to Mr. [redacted] due to confusion in the amount owed. We are not willing to send a check to Mr. [redacted] and wait for him to send a check back to us. Rather we would be willing to issue a check for the difference between what we owe him and what he owes us.
If we can come to an agreed upon price, we can issue a check immediately.
Sincerely,
Tami [redacted]
Office Manager
Initial Consumer Rebuttal /* (2000, 11, 2015/11/02) */
Final Consumer Response /* (2000, 21, 2015/12/04) */
Final Business Response /* (4000, 20, 2015/12/04) */
We have accepted their response and are sending a check today.
[redacted]copied and pasted from email.

We were hired by Ms. [redacted] on 12-1-15 following a fire at her residence.  We initially predicted that the contents would be cleaned and returned to her by 3-1-16.  However, Ms. [redacted] had limited contents coverage and requested that she be able to go through her contents and decide what...

would be cleaned and what would not.  This decision by Ms. [redacted] delayed the cleaning process, resulting in the delay of the return of her contents until later in March.  We finished the initial cleaning and helped Ms. [redacted] reach an agreement with her insurance company during December and January.  On 1-28-16, our Project Manager Alex [redacted] met with Ms. [redacted] to sign the contract for the structural repairs.  Due to the scope of the project and normal timelines for this type of loss, Ms. [redacted] was given an estimated target date of completion of 6-1-16.  There were many delays in the initial portion of the project due to delays in inspection by the City of Blaine and code upgrades required by the City of Blaine before the project could proceed.  Ms. [redacted] was kept informed of the delays and what was required to proceed.  In May, we had a final approved amount from Ms. [redacted]'s insurance for a supplemental billing for the code upgrades.  This is the $10,000 Ms. [redacted] is referring to.Ms. [redacted] informed us early in the project that she planned to sell the property and not move back in.  She requested certain upgrades, such as the granite countertops, to increase the value of her residence.  It was discussed with her that the upgrades could either be exchanged for other items on the job estimate, such as the fireplace stone, or she could pay the difference out of pocket.  She chose to do the exchanges so she would not have to pay.In July, Mr. [redacted] left his employment with our company.  He was immediately replaced with Sean [redacted] so no delay would occur in the project.  Mr. [redacted] immediately got up to speed on the project and made sure that things that had not yet been scheduled were done so there would not be any further delays.At the time that stop working was discussed with Ms. [redacted], we were 90% done with the project and had over 30% of the balance of the job still due to us.  We are still currently owed slightly over $25,000 on the job.  There are only few items left from the final city inspection that have to be completed at this time.  We have come to an agreement with Ms. [redacted] that she does not owe anything out of pocket.  All of the items she mentioned were exchanged for other items completed at the home to come up with an even exchange.

Mrs. [redacted], thank you very much for taking the time to review our company and I apologize that things did not work out differently on your project. Our company takes customer service very seriously and we are willing to do anything to take care of a customer as long as they are operating in good...

faith. This is the reason that our company is able to carry a 96% customer service rating among our customers. With that being said there are the 4% where things don't work out and mistakes are made and I apologize that your job has fallen in this category. The insurance company never approved the $750 to remove and replace all of your can lights. Our scope of the repairs was to detach and reset them therefore we feel that the full refund of your project is more than reasonable compensation to redo the entire project if you choose. We wish you the best of luck moving forward. Thank you

August 19, 2016 Revdex.com of MN & ND220 S River Ridge CircleBurnsville, MN 55337 Re: [redacted] (11599367) Our company was hired by Ms. [redacted] on 5/17/15 to repair her home following fire damage. The initial process was completed by 5/28/15. However, the repair process...

was not able to start immediately due to approval delays by Ms. [redacted]'s insurance company. On 5/20/15, Ms. [redacted] signed Change Order 1 to commence with reconstruction. The completion was estimated at 90 days from insurance approval. The insurance company did not approve the scope of work until 6/11/15. There were delays in the project that were out of our control. The initial patio door was delivered incorrectly. It took several months for [redacted] to replace the door. Meanwhile, the remainder of the work was completed. During this time, Ms. [redacted] was out of town and there were delays in getting the final punchlist from her. On 5/2/16, Ms. [redacted] and Chris [redacted] from 24Restore completed a final walkthrough. Ms. [redacted] signed Change Order 4 stating she was satisfied with the work and she was given a discount on her final bill. She paid the invoice as she was apparently satisfied with the work completed. On 5/22/16, Ms. [redacted] called in with a warranty issue regarding an outlet which was not working and some siding which was coming off the house. 24Restore immediately called in an electrician to repair the outlet and the siding was repaired prior to 6/13/16. At that time, Ms. [redacted] was sent an email requesting she let us know if she was not happy with the work completed. She did not respond to the email. On 7/26/16, Ms. [redacted] called our office about the damage to the metal door trim. 24Restore sent out an employee to inspect the damage and it was determined that the damage was not caused by 24Restore and would not be covered under warranty. A letter was sent to Ms. [redacted] as attached to this letter. As to the claim of damage to clothing and other contents, Ms. [redacted] signed a Release of Liability for Cleaning and Laundering which is also attached to this letter. Please let me know if you have any questions or need any further information. Sincerely, Tami [redacted]