Fife RV & Auto Center Inc

Complaint: [redacted]
I am rejecting this response because:It truly would have been great to take the unit in to be fixed if I was actually told. Did a person speak to my wife or I to make the appointment. Or was this a date that was magically made up after my complaint. At this time the only individual to ever return my call was Mike from service 9/21 of 17. I called him back 9/22 of 17 then ask for a return call. That return call from mike also never happened. No one ever has called us back nor have they for the past year on this matter. Messages to Chris M[redacted] the dealership GM along with multiple messages to sales management team Bretton,  Frost sales GM and also Robert troop sales manager .
Sincerely,
[redacted]

We have been in communication with Ms. [redacted] regarding her motorhome purchase.  As she mentioned we are working to make all necessary repairs to the motorhome she would like to purchase.  The repairs are being completed and we do not want to deliver the RV to Ms. [redacted] until all of the...

repairs have been completed, as I am sure she would not want a RV that wasn't 100%.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I do not understand why it's a carbon copy when we were told it was an online form that had to be printed or where the original copy even went. I am just glad I am able to have all my affairs in order concerning my trailer after a year long wait, especially since I was able to verify the info is accurate  with the tire warranty company.  I am still very disappointed in the lack of quality service I received through Fife RV  and I hope they learn through there mistakes so this doesn't happen to anyone else. I cannot in good conscience recommend this company to anyone and feel it is unacceptable that resolution could only be found through a combination of working with the manufacturer and Revdex.com. It baffles me how a business can remain Revdex.com accredited. :(
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:they stated they will look at the unit,not correct anything to the best of our knowledge.They will not agree on anything and stated to us to turn it in to our insurance.We feel it is not an insurance matter now,or ever was.We have a real problem with them looking at it as it was promised to us already that the problems would be taken care and the unit would be road ready when we picked it up.Our last conversation with them  they stated their maint. dept could not even fit us in for 4+weeks.We would like to take our unit to a private repair shop for the required repairs.At this point we do not have any back-up camera working,we have no head lights or no running lights working and the tires are dated 2002,when they said they replace all tires older than 7 years.Our unit is not legal to drive on the road.They need to come up with a better plan.These are all items we have discussed with them.They sent us home in this unit and it was not road ready or legal and now they want us to drive it back to them so they can look at it again??? Something wrong?Sincerely,[redacted]

We explained to Mr. [redacted] that we do not cover theft or damage to any consignments while they are on our lot.  This is also explained in the consignment agreement that the owner is responsible for their own insurance and they will continue to carry insurance on their vehicle and...

the insurance will be primary.  In an effort of Goodwill we offered Mr. [redacted] a power cord and used battery.  He will need to come to the dealership to sign the Goodwill form and pick up the power cord and battery.  Please contact Kevin K[redacted] to set up the appointment.

We are in communication with the customer and are trying to resolve all of their issues.

We had scheduled an appt. for Mr. [redacted] to drop of their unit for service on the 27th of September.  They did not show for this appt. and they have not returned any of our follow up calls to them, nor did they call to say they would not be making the appt.  The unit has been licensed in...

their name as is required by the state of Washington.  This was done at the time of sale.  They will want to contact Keystone Customer Service at 866-425-4369 to obtain warranty service from an authorized Keystone Dealer as they are still under the manufacturer warranty.

We have been in contact with Ms. [redacted] and have explained to her that she does have a one year membership with the 7 nights free.  We also had [redacted] speak with her and advise her of the same.  After thoroughly explain everything to Ms. [redacted] she understands that the membership is not expired...

and she has the 7 free nights.

Mr. [redacted] has complained directly to us, the Attorney General, and your office alleging defects in the RV he purchased from us.  As we have told him, and you, we want to address his concerns but cannot do diagnosis or repair work over the phone or by email.We have asked him repeatedly to bring the RV to our place of business to allow us to diagnose the issues and take appropriate action pertaining to the allegations.  Repairs can be undertaken by us or pursuantto a service contract he purchased. Despite numerous requests he has not acceded to our requests.  Simply put, we can’t help him if he does not give us an opportunity to do so.We did not tell Mr. [redacted] to contact his insurance company and make any claim.  He is likely referring to our reminding him that he has a service contract that may cover many of the alleged deficiencies.  Once again, we need to inspect the unit to determine what the defects are and how best to address them.Whatever you can do in making that happen will be appreciated.

We were contacted by a former customer of ours asking if we would be interested in buying his RV as he needed to sell quickly.  We advised him we normally do not buy from private parties but we would make an exception since he was a previous customer.  When we contacted him the next day he...

said he had a pending deal on the unit and was a man of his word and would not break that deal.  He then contacted us again and said the deal fell through and if we wanted to purchase the unit we would need to pick the unit up by the end of the next day.

Complaint: [redacted]I am rejecting this response because: I am not letting them touch my RV again I am not stupid.  Why would I want them to more damage to it after the last way it came back.  I am going to the Attorney General about this issue.  I am not dealing with them anymore.  I am also going to be spreading the word not to shop there at any of their locations and I am going to let everyone know why.  They are the worse place to buy anything from their customer service is the worse I have ever dealt with and they steal from their customers.  I will be putting this out on every site out there and so will all my friends.You as the Revdex.com should be not giving them a rating as you do.  They are not a company that should even be in business.Sincerely,[redacted]

We advise all of our customers at the time they are dropping off their unit for Service as well as having signs throughout the Service department that we are not responsible for personal items and they should remove everything from their unit.  After talking to our service employee's and...

service manager nobody recalls seeing the scooters in the [redacted] unit while it was at our Service shop.