Filmed Entertainment, Inc.

Review: I have received random calls from a collection agency that claims that I owe for a CD mailed to my address before I even lived at my current address.

I have received a call from a collection agency threatening to put a debt of 24.00 on my credit report for a CD that I never ordered or requested. In 2010 I had received a similar call and I had disputed the claim in writing and faxed and mailed the letter. I never heard anything until this week.The collection agency claimed that the creditor validated the debt and wants their money. I never ordered a CD called Snow PAtrol and they said that they shipped it to me June 29, 2007. I didn't live at my current house then. I closed on the property on the 25. We didn't move in until July 15, 2007 due to the death of my father in law. I remember this time very vividly due to the new house and death in the family. I was not ordering music CD's. I have written them and the collector said just because I say I didn't do it doesn't mean that I don't owe it. I have excellent credit and I really don't want it on my report but why should I have to pay something I have no control over?Desired Settlement: I just want them to leave me alone. I never even received a letter or anything other than the random phone calls from the collection agency three years apart. I sent the letter and never heard anything more until now. They need to take my name off of their list and realize that it is not my debt.

Business

Response:

March 25, 2013

Review: I was a member/customer of Columbia House DVD Club for a few years and because of all the problems I was having with them towards the end prompted me to close my account/membership with them. In December of 2013, I purchased a dvd movie and made payment through my [redacted] account. The time of closing my account/membership was January of 2014. In May of 2014, I received a bill from Columbia House DVD Club stating that I owed on a the purchase of December, 2013. I sent back the bills stating that I had already closed my account, unbeknownst to me that payment was not made, and couldn't believe that it took this company 5 months to discover it. Well, I felt that since my account/membership had been closed, they shouldn't be sending me bills continuously. I received a letter from a Mr. Steven M[redacted], Billing Supervisor, in which I wrote back to him explaining the situation and why I don't feel that after all this time, I should have to pay for this product as it was not known to me until 5 months after closing my account/membership that payment didn't go through. I have asked that Mr. M[redacted] or someone from the company contact me to no avail and I can't seem to get through to them via the telephone. December 10, 2014, I received an email from [redacted] stating that Columbia House tried to take payment from my account without any authorization from me. Columbia House did not succeed. I contacted Columbia House yet again and stated I would file a complaint against them if I didn't hear from anyone in a week's time and almost instantly received an email only stating that I owe them for the purchase. I responded back stating what I thought and told them I am filing a complaint immediately. I physically have the first initial email from back in June/July 2014, a copy of the letter to Mr. M[redacted] and the latest emails from [redacted] and Columbia House. I am not able to upload documents but can get them mailed to you if necessary.

Product_Or_Service: DVD movie

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like for Columbia House DVD Club to stop harassing me for payment on a purchase made a year ago. It took them 5 months to notice and after I had already closed my account/membership. I had no idea that the dvd hadn't been fully paid until they contacted me in May, 2014. The only other option I would be willing to do is send the dvd back to them at their expense.

Review: I have a 150.00 charge on my credit report for dvds I never got and its ruining my credit they sent this to two collection agencys.

I have never received my free dvds I think there was suppose to be ten or so and never got 150.00 worth of dvds from this company they never sent me anything but sent this to two collection agencys and trying to charge me 150.00 for nothing please help me get them off my credit report there ruining it for nothing I never received anything from them.Desired Settlement: refund my credit report for 150.00 remove this bill off my credit.

Business

Response:

November 12, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

We have been unable to locate

a COLUMBIA HOUSE DVD CLUB account for [redacted].

It would be helpful if [redacted] could provide us with any previous names or addresses she may have used.

We would also ask that [redacted] please provide a copy of the section of her

credit report that pertains to the DVD Club account.

[redacted] may send the

information to me directly via fax at ###-###-####. As soon as we receive additional information,

we will take steps locate [redacted]’ account and resolve her inquiry.

You may contact me at

###-###-#### with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Review: Columbia on its own accord sent me without my authorization a DVD by mail. I refused the shipment. A few weeks later another DVD arrived from Columbia house and I refused it again. This time I took the time to contact Columbia House by their own customer support system and told them the problem and to stop sending me DVD's. They never responded to my request. Instead they sent me another DVD. Now they sent me a bill for $82.82 for DVD's I never ordered plus I refused shipment on. I do not know what cheap tricks business try to do but this is as low as you can get.

Product_Or_Service: 9-26-2013

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want Columbia to stop sending me DVD and clear up my account. I do not owe them anything.

Business

Response:

December 11, 2013

Review: Company refuses to refund credit card charges.

In November 2013, I received 2 unwanted shipments of DVDs and wrote "refused: return to sender" on them and put them in the mailbox to return to the company. I also emailed them on November 9, 2013, telling them that I did not have a way to cancel the automatic shipments, as they combined all accounts into one, which was supposed to be a Member Select account which does not have automatic shipments. A response was received indicating that I would no longer receive DVDs or charges and my account(s) would be cancelled. I did not receive a refund and instead received 2 more shipments of DVDs. Before I sent those back, I called customer service on 12/13/13 to find out what was going on with the accounts and to get a refund processed. I was advised it takes several weeks to process the returns, but she was going to put through a credit that day and the other amount would have to be approved and then it would be credited as well. Those amounts were $25.94 each, both charged to my [redacted] on 11/5/13. The representative told me I had three accounts (numbers [redacted], [redacted], [redacted]) and she was going to close one, after the refund was credited, she would close the other, and make the third a Member's Choice account. This account does not receive automatic shipments. I received one credit in the amount of $25.94 on my [redacted], but did not receive the other credit and received yet another unwanted shipment, which I also returned. I have not been credited for those items either. I had all but forgotten about the refund and decided it wasn't going to happen until I received a statement with a past due amount on 2/21/2014. The amount now due was $27.94. I called customer service again on 3/31/3014 and was told that the account balance would be zeroed out and that I would receive a credit on my [redacted] for $51.88 in 3-5 business days. I have still not received such credit and it has been another 2 months. I have returned all shipments that they sent me and have called and emailed customer service several times with no resolution to my issue.Desired Settlement: I would like to receive the credit that was promised to me on two separate occasions (first on 12/13/2013 and then on 3/31/2014) to my [redacted] ending in [redacted]. I would also like to cancel my membership with this company, which seems impossible to do through email or over the phone. The current account number that I have with them is [redacted].

Business

Response:

June 17, 2014

Review: Improper Collections Account

I have a charge on my credit for Columbia House DVD, and I have never received any products or services for** this company. I do not know how they got my information, and I would like to know what I can do to get his token care of immediately.Desired Settlement: I would like to have the removed from my credit report.

Business

Response:

May 14, 2014

Review: I was contacted by a collection agency 2 years ago regarding a supposed payment owed to Columbia House/ BMG music for a cd that I had allegedly purchased. Upon further information they told me it was for a "Wheezer" cd - a group that I had never even heard of. I was told to email columbia house and to that collections agency and that this would be dealt with.

Today I was contacted by [redacted] collection agency at [redacted] and when I called them, they were incredibly rude and again stated that I owed for this cd. I explained that all of this should have been taken care of before and they said they will not remove this collection until I pay it. I did some research on the internet and it appears that BMG music has been attempting to collect monies by going after people who once had memberships but paid them in full, and trying to force them to pay for other items they never ordered.

I would like proof of this supposed debt but was told that is too bad and it would not be provided. I tried to contact Columbia House/BMG and all numbers are disconnected or busy.Desired Settlement: I want this removed from my credit and the credit agency ( [redacted] to stop harrassing me.

Business

Response:

March 6, 2013

Review: I was reviewing my credit report to find two "delinquent" accounts from a collection agency for columbia house that I have no knowledge of

these two accounts were allegedly open in May 2008 and February 2009. According to the credit report, one is for a total of 106.76 and the other for 57.82. I have no knowledge of these accounts. I have never received any notices in the mail for these, I have no products from this company, and I called to dispute this with the debt collection agency. I also disputed it via credit report but they told me to dispute it with company itself.Desired Settlement: I am seeking for these two negative accounts to be removed from my credit report and not associated with myself as I have no knowledge of them.

Business

Response:

December 16, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].

[redacted]’s inquiry mentions two COLUMBIA HOUSE DVD CLUB

accounts. We were able to locate one

account, the status of which is described below.Account # [redacted]On review, our records show

that this account was established in [redacted]’s name on March 5,

2007. On March 5, 2007, we shipped an

enrollment package to [redacted] Indianapolis, IN [redacted] and charged

$5.30 to the account. According to our

records, we did not receive payment for this shipment.The purchase commitment

associated with this account was to buy 2 DVDs at regular Club prices within a

specified period of time. When the

purchase commitment remained unfulfilled, we added a Due on Contract charge of

$46.52 to the account. This amount

represents the price of the 2 DVDs, plus shipping and processing charges and

tax.We also added 2 late fees of

$3.00 each to the account on April 20, 2007 and May 18, 2007, in accordance

with our delinquent payment policies.

This brought the total unpaid balance due to $57.82.Since we did not receive

payment, we placed the debt in collections.

We subsequently sold the account to [redacted] ([redacted]).Although we are not the

creditor of record, as a courtesy we have contacted [redacted] on [redacted]’s

behalf. [redacted] informs us that they have

closed the account and taken steps to remove this account from [redacted]’s

credit report.If [redacted] would like to

contact [redacted] directly, she may do so at P.O. Box 888424 Atlanta, GA 30356,

###-###-####With regard to the second

account described in [redacted]’s complaint, we ask that she please provide

us with any previous address or different names that she may used when the

account was created. It would be most helpful if [redacted] would provide us

with a copy of that section of her credit report pertaining to this account. [redacted] can fax the information to my

attention at ###-###-####.You may contact me at

###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The second account that they are unable to find is exactly what I mean about having accounts that I had no knowledge about. I will make sure to copy the info from the credit report so that it can be fixed promptly. The first account was also never something that I had any knowledge of. I appreciate that they are removing it from my report.

Regards,

Review: I have a derogatory account from [redacted] and [redacted] ( [redacted]), ie, Direct Brands, Inc. listed on all three credit reporting agencies [redacted], [redacted] and [redacted]. I have not received any music CD's from this company. I never received any correspondence from this company and found the derogatory account when I requested all three credit reports. I have tried repeatedly to contact a representative from [redacted] and Spirit; the company is no longer in business and has been apparently acquired by Direct Brands (The [redacted] website does not supply information on [redacted] & Spirit, nor do they recognize [redacted] & [redacted] as a division of [redacted]). [redacted] (Direct Brands) turned my account over to [redacted] ([redacted]) in April 2011. I have unsuccessfully tried to contact [redacted] on numerous occasions and receive a voice-mail that keeps repeating without any ability to talk to a representative ###-###-####. I would appreciate so much if the negative account information from [redacted] and [redacted] would be removed from my credit reports.Desired Settlement: I would appreciate the derogatory account removed from my credit report from all three reporting agencies as soon as possible.

Business

Response:

July 16, 2014

Review: an unauthorized payment was made from my [redacted] account on 7/22 for $25.94. Have called on several occasions and still havent received expected refund

I have had an account with Columbia house probably since the 1990's. The account was set up as "bill me" for any DVD's ordered/directors selections that are sent. I had made a payment towards my balance on 6/2/13 with my [redacted] account. On 7/22/13 I did not respond by a date for the directors selection and the DVD was sent to me and my [redacted] was charged $25.94. I called and complained that my account was changed from "bill me" and my [redacted] information was kept on file and then charged. (In the past, they would bill me, and if I didn't want the dvd I would just return it. There would be no exchange of money). I was told they would refund my money once the DVD was returned. Also they would return my account status to "bill me", and remove my [redacted] account information and remove me from receiving directors selections, since I have no obligations. Approx 1-2 weeks later I received the DVD and returned it "unopened". I called to follow up, and the credit was just sitting in the account. (Columbia house did an upgrade to their website around the same time they charged my [redacted] account, so I am not able to see this credit, or see any history of activity (previous orders. payments etc.) I have called at least on 3 additional occasions, and wait on hold a minimum of 30 minutes each time, for them to tell me they will have the refund sent immediately (last time, approx 1 weeks ago, I was told it would be given to a supervisor to process). I sent an email on Sunday 10/6 to customer service that I was going to file a complaint with the Revdex.com if I do not receive my refund by Wed 10/9. I still haven't received it.Desired Settlement: I want my refund of $25.94 ASAP either mailed to me via check or refunded back to my [redacted] account (which is still on file).

Business

Response:

October 22, 2013

Review: on aug 5th I made a payment on columbiahouse.com the payment was for $43.90 they have changed their website and you cant tell if payment was made so some how it ended up debiting the $43.90 out of my checking acccount that day a total of 3 times for a total of $131.70 $87.80 to much when I called them they said I would be credit back with in 7 to 10 days and here it is 22 days later and nothing I have emailed them several times all I get back is a general email stating that they are currently making up grades to their website be not telling me anything elseDesired Settlement: I would like a check for the $87.80 that they owe me not a single cent less

Business

Response:

September 10, 2013

Review: I have recently checked my credit score and by surprise I find CH on my credit report, I have handle this correctly but not I'm looking into a lawyer.

I have been to my bank and have sent a bank check to Columbia House to payoff and close account. I only did this because it was only 52 dollars just to clear it off my account on 6/5/2012. I have never received anything from this company or heard of then until then. My account number is [redacted]. I went to apply for a car and this was the only thing on my credit on 3/7/2013. If has been almost a year I thought it would have been cleared. I called on 3/7/2013 at 11:34am and talk to an employee about the problem they claim to never receive the payment and came off with a attitude of me have 10 days to pay a new amount of 78 dollars which I am confused about I told them I never had an account and was wondering what I purchased and the man on the phone couldn't tell me all he said it was from 2005 in that year I would have only been 11 years of age. I told him about me taking a higher step and sue he return at me with if I sue he could make my credit haunt me for the rest of my life. I say that was very rude and freaked me out. I have no other way of getting help please resolve this.Desired Settlement: The settlement I want is my refund and this unknown account closed and cancelled. I want this cleared off of my credit. I refuse to stress over this any longer and can't do the things I need because this is on my credit. I paid that total to clear it not create more stress.

Business

Response:

March 25, 2013

Review: I placed an order on 12/2/2013 for 5 videos. I did not receive the videos I ordered. However, I received 5 (2 were the same and ite** I did not order which were returned). I have never ordered BluRay DVDs yet they were shipped (same item - Good Deeds). I brought this to the attention. However, I have been charged for an order placed on 12/9/2013 that I did not order nor have I received any products. I have been asking the company to correct my account so that I can pay for the 3 DVDS that I currently have but they will not do it. I have been a customer for over 20 years and find this so stressful and disappointing.Desired Settlement: I am asking this company to correct their errors and correct my balance to reflect the 3 DVDS that I have been honest about. I have many emails where I have been trying but keep getting the run around. I am asking for my account to be brought current. To be honest, after going through this back and forth, I would love to keep the 3 DVDs as a token of good business relations because of being a long time customer. I have always paid my bill. I also ask that this company continue to keep a good relationship with me.

Consumer

Response:

--------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Thu, Feb 6, 2014 at 7:00 PM

Subject: Revdex.com COMPLAINT NUMBER [redacted] - Re: Billing / Payment ([redacted])

To: "[email protected]" <[email protected]>

Due to the lack of support and assistance, I am very dissatisfied with the outcome and have sought assistance from Revdex.com. I pray that after your company trace where the additional 8 movies I am being charged for will find them. I have never received products and did not pay. It see** as though you are overlooking the 3 movies I do have and returned 2 of the same movies but yet I have a balance of $92.59. I have never known for 3 movies to cost so much money.

I have been trying since December 2013 to get this matter resolved even when I noticed that the ordered had been placed twice in error 7 days apart.

Your prompt attention is greatly appreciated.

[redacted]

From: "[email protected]" <[email protected]>

To: "[redacted]" <[redacted]>

Sent: Thursday, February 6, 2014 9:10 AM

Subject: Re: Billing / Payment ([redacted])

Dear [redacted],

Thank you for contacting us.

There is currently a balance due on your account of $92.59.

We have credited your account for the return of the following selection(s). If this was a credit/debit card purchase, we have applied

the credit to the card you used.

TYLER PERRY'S GOOD DEEDS

If we may be of further service, please don't hesitate to contact us.

Sincerely,

Customer Service

Original Message Follows: ------------------------

Name: [redacted]

E-mail: [redacted]

Order Number:

Telephone:

Topic: Billing / Payment

Comment: I refused to pay for ite** I do not have. I only have 3 movies and returned two of the same (Good Deeds BluRay). I have never had this type of problem with your company before and finding it very stressful.

I appreciate you getting my balance current so that I can pay for the 3 movies I did received.

Thank you,

Columbia House (http://www.columbiahouse.com)

Columbia House (http://www.columbiahouse.com/)

______________________________________________________________________

This email has been scanned by the Symantec Email Security.cloud

service.

Business

Response:

Review: I ordered an item on 11/7/2013 and I returned the item on 11/26/2013 as I found the exact item at another place for half the price. When I contacted them, they were acting like they could not understand the fact I already returned the item. I will not pay for an item that is not in my possession. If I had the item and did not return it, I would had paid for it when I got it. I have been a customer since 1999 and I never had any issues like this with themDesired Settlement: I want the item cost to be credited to my account. Since I returned it 6 months ago, the charge should not still be on my account . My balance still shows I owe them money.

Business

Response:

June 11, 2014

Review: There are charges but I never opened an account with the company.

I cannot contact the company because there is not a number to speak with a customer service representative. I never received any services from the company but I have an account in collections that I have just become aware of.Desired Settlement: Correct their error because it is showing on my credit report.

Business

Response:

May 1, 2014

Review: I was sent a dvd movie I did not order on 7/31. I called that day and got a return label e-mailed to me, printed it and sent it back the next day. Tried calling the same number twice on 8/26 and got a message the number was disconnected. Sent an e-mail through the website, got a response on 9/5 requesting info of the item number and/or movie title, both I did not know. Sent a response back the next day explaining the problem and providing my name , address, account number, and the amount of the bill requesting a refund. I did not get a response. I sent another e-mail 9/18 asking for my refund within a week or I will contact the Revdex.com. Have not received a response or refund.Desired Settlement: the amount of $27.50 refunded to my checking account.

Review: Ordered DVD, not received, no response from company

On 06/02 I ordered a DVD, Order#[redacted]. it was scheduled for delivery mid June as I pre-ordered it. Have not received my product, nor received any back-order message from Columbia House. I have used their "contact us" page several times inquiring as to the whereabouts of my DVD - no response. I have directly emailed customer service with the same inquiry -no response. I also used the "live chat" on the website, was told "agents busy, be with you shortly", I waited 45min and received no response again. I have been a member for numerous years and am VERY disappointed in this change of service from Columbia House. I expect to receive my orders in a timely manner and if there is some issue with Columbia House not being able to ship my order, I expect a notification and not just ignored.Desired Settlement: I would like my DVD shipped to me immediately and feel I deserve an apology for their nonresponse to my numerous inquiries regarding this order and a guarantee that a notification of any delay in future orders will be sent to me.

Business

Response:

July 22,

2014

Review: Have been unable to cancel my membership account. Continue to have to decline automatic shipments every 2-3 weeks or be billed for unwanted dvds.

I began trying to cancel my membership account no. [redacted] in Nov. 2013. Their website says you can send them an email, which I did. No reply. I have not been able to send another email for the last six weeks, as the site says, "try again later." They list a long distance number for customer service, which never connects you to a live person and a constant round of selections and holds. Their website shows the address for their Customer Service Center PO BOX 6352, Harlan IA 51593-1852. So, I sent a letter to that address on Dec.17,2013, telling them to cancel/close my membership account. USPS delivery confirmation shows it delivered on Dec. 21, 2013. However, I am still receiving director's selection notifications in my email that I must decline or they send me the DVD automatically and bill me. So far none of their provided contact information works. Once you're in they won't let you contact them to get out. It looks like they just change addresses and move around. Looks like they used to have PO Box 6350 in Harlan IA, also.Desired Settlement: I want my membership account [redacted] closed and verification of that. I do not want to receive any further dvd selections from them.

Business

Response:

January 8, 2014

Review: Payment not applied from 8/21/2013. Proof from bank sent 3 times. Paid already by my bank.

I have sent proof 3 times and e-mailed numerous times in re: to account [redacted]. I have sent proof from my bank 3 times that $20.00 payment cleared my bank on 8/21/13. I get replies like submit again, can't find e-mail, can't find payment. I was unaware that my account number changed and the payment was sent to my old account [redacted]. I have been a member for a long time but will no longer order from them. I have requested my account be closed. I sent $20.00 on 9/16 and the last $7.00 today 9/20/13. The payment in question is on 8/21/13. I have asked if this is effecting my credit file because they cannot get business done. I am just getting the run around. The transaction ID for this payment from my bank, [redacted], is [redacted].Desired Settlement: Just credit my account appropriately for the $20.00 payment and cancel my account.

Business

Response:

October 1, 2013

Review: Columbia House never shipped by product.

I never received my product from Columbia House. They Did not respond to multiple e-mails. Had to visit [redacted] page to get them to call me and when they do thcy hang up on me in the middle of a call. I feel I have been treated horribly by them and am very upset and will never do business with them again.Desired Settlement: I do not want them to charge me for this product. I will get it elsewhere and they better never charge me another cent on my account.

Business

Response:

September 4, 2013