7/14/14I will attempt to state my position on this matter, point-by-point:We sent out a technician and he wrote an estimate to put [redacted] in a backflow device that is acceptable by current code, The tech noted that the damage could have been freeze damageMr agreed to have the device installed after he sought to get a discount or traof the old, damaged deviceAfter trading emails and a photo of the damaged pieces partially reassembled on the seat of his carI informed Mr that freeze damage of above ground portions of the sprinkler system are NOT part of any freeze guaranteeThey never have been with our company [redacted] claims that the damage is due to the tech not doing his job correctlyThe tech was our most experienced on staffHe has performed thousands of winterizations on all types of system configurationsThere are several things that may have led to freeze damage that are out of our control: [redacted] may have a leaking inside ball valve, someone may have turned the water back on by mistake, the fact that we had several night of freezing weather prior to the winterization, age of the device, etcNone of which is within our control and none of which is covered by our freeze guarantee (see attached files)The price [redacted] was given is at an extreme discount already and far below what we normally charge due to the freak weather the area had for this past winterIn fact, we will make nothing on the work in the way of profitRegarding any leaks that were not checked, there were none at the timeIf there were we could not have finished the winterization and the homeowner would have been notified then and thereWe are not in the business of creating problems in order to antagonize clientsIf we were, we would have been out of business long ago.•The winterization was done correctly by a very experienced tech.•There were no leaks, as stated, or we could not have finished the job.•the device may be set up to be removed but in doing so, the device could not be legally reattached in our view of the law/ current codeWe did not remove it in 2013.•there are myriad reasons, out of our control, for what MAY have damaged his above ground dev, pipe, and ball valve.• [redacted] elected to do his own repairs save for the dev.•The photo is inconclusive.•The winterization occurred (after [redacted] fina!|y-1/months later- paid the bill to renew) after several freezing night temps which may have already damaged the interior of the dev.•Our freeze guarantee does not include any backflow device above ground,•We did go to Mr.'s house to do the spring service (5/20/approved by [redacted] *on5/16/14)but he wanted to see about a discount and chose to wait.•No one was rude to [redacted] I too have all the email stringsHe is mad because I will not cave in to his demands and give him further discounting.•As far as timing, he has been told that spring is the busiest time for all sprinkler companiesWe have gone way out of our way to find him dates, return emails, continue to schedule him even before we were paid the service contract annual fee, made offers to come effect repairs, free estimate, etc.All of this could have been handled and done back in April, [redacted] made his own choices and created his own timingWe have been ready to serve him at all times
7/14/14I will attempt to state my position on this matter, point-by-point:We sent out a technician and he wrote an estimate to put [redacted] in a backflow device that is acceptable by current code, The tech noted that the damage could have been freeze damageMr agreed to have the device installed after he sought to get a discount or traof the old, damaged deviceAfter trading emails and a photo of the damaged pieces partially reassembled on the seat of his carI informed Mr that freeze damage of above ground portions of the sprinkler system are NOT part of any freeze guaranteeThey never have been with our company [redacted] claims that the damage is due to the tech not doing his job correctlyThe tech was our most experienced on staffHe has performed thousands of winterizations on all types of system configurationsThere are several things that may have led to freeze damage that are out of our control: [redacted] may have a leaking inside ball valve, someone may have turned the water back on by mistake, the fact that we had several night of freezing weather prior to the winterization, age of the device, etcNone of which is within our control and none of which is covered by our freeze guarantee (see attached files)The price [redacted] was given is at an extreme discount already and far below what we normally charge due to the freak weather the area had for this past winterIn fact, we will make nothing on the work in the way of profitRegarding any leaks that were not checked, there were none at the timeIf there were we could not have finished the winterization and the homeowner would have been notified then and thereWe are not in the business of creating problems in order to antagonize clientsIf we were, we would have been out of business long ago.•The winterization was done correctly by a very experienced tech.•There were no leaks, as stated, or we could not have finished the job.•the device may be set up to be removed but in doing so, the device could not be legally reattached in our view of the law/ current codeWe did not remove it in 2013.•there are myriad reasons, out of our control, for what MAY have damaged his above ground dev, pipe, and ball valve.• [redacted] elected to do his own repairs save for the dev.•The photo is inconclusive.•The winterization occurred (after [redacted] fina!|y-1/months later- paid the bill to renew) after several freezing night temps which may have already damaged the interior of the dev.•Our freeze guarantee does not include any backflow device above ground,•We did go to Mr.'s house to do the spring service (5/20/approved by [redacted] *on5/16/14)but he wanted to see about a discount and chose to wait.•No one was rude to [redacted] I too have all the email stringsHe is mad because I will not cave in to his demands and give him further discounting.•As far as timing, he has been told that spring is the busiest time for all sprinkler companiesWe have gone way out of our way to find him dates, return emails, continue to schedule him even before we were paid the service contract annual fee, made offers to come effect repairs, free estimate, etc.All of this could have been handled and done back in April, [redacted] made his own choices and created his own timingWe have been ready to serve him at all times