Firestone Complete Auto Care-Lake Zurich

Initial Business Response / [redacted] (1000, 5, 2014/04/21) */ We determined once we talked with the customer that his father had visited our location and used the saved charge card on file rather than normally providing itBoth are using the same address/name and we have already resolved at the store level with an AR transfer correcting the charges Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Father and I have different names, and not all ethnic names are the same person ;)But still! Manager was very helpful once they figured out the errorThey seemed to have a lot of computer and database errors, and this confusion could happen to anybodyI look forward to seeing the issue resolved as the manager promised and appreciate his calling me back

Initial Business Response /* (1000, 5, 2014/04/21) */
We determined once we talked with the customer that his father had visited our location and used the saved charge card on file rather than normally providing it. Both are using the same address/name and we have already resolved at the...

store level with an AR transfer correcting the charges.
Initial Consumer Rebuttal /* (2000, 7, 2014/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Father and I have different names, and not all ethnic names are the same person ;). But still! Manager was very helpful once they figured out the error. They seemed to have a lot of computer and database errors, and this confusion could happen to anybody. I look forward to seeing the issue resolved as the manager promised and appreciate his calling me back.