First Choice

Complaint: [redacted] I am rejecting this response because: These are the conditions we were forced to live in. After multiple attempts to address the mold, [redacted] stopped responding to us altogether. When we informed her that we needed to leave the lease, her response was "I'm sorry I never got back to you, I was hoping this would all go away". I was forced to call the city of Monroe's code enforcement, who came out and took pictures of everything. The city was in the process of sending out a court summons when we moved out. The code enforcement officer is Karen and she can be reached at 318-329-2336. We did not receive our copy of the itemized bill until a few days before our 30 day grace period was up. After multiple attempts to get in touch with [redacted] were unsuccessful, I actually went to the property and made it known how crucial it was that I speak with her. We were advised by our lawyer, [redacted] , to attempt to get a copy of our maintenance records and were refused them by ***. I made multiple attempts to contact the regional manager, [redacted] , without success. We did not move out because we were unhappy, as it states on the itemized bill, we moved out because it was no longer a healthy living environment. As our lawyer advised since we were refused the maintenance records, we settled with the apartment complex. But only after I had to point out to [redacted] a specific clause in our lease stating that if the apartment was re-rented within 3 months, the current tenants rent must be deducted from our balance. This has been drawn out for months now. I attempted to seek legal action through the Ouchita Parish Legal Aide, but my income was too high. The lawyer I spoke with from the Legal Aid office is [redacted] and can be reached at [redacted] . I made multiple attempts, from March thru June, to get in touch with [redacted] and [redacted] to settle this matter, with no avail which is why I had to take further actions. Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:
These are the conditions we were forced to live in. After multiple attempts to address the mold, [redacted] stopped responding to us altogether. When we informed her that we needed to leave the lease, her response was "I'm sorry I never got back to you, I was hoping this would all go away". I was forced to call the city of Monroe's code enforcement, who came out and took pictures of everything. The city was in the process of sending out a court summons when we moved out. The code enforcement officer is Karen and she can be reached at 318-329-2336. We did not receive our copy of the itemized bill until a few days before our 30 day grace period was up. After multiple attempts to get in touch with [redacted] were unsuccessful, I actually went to the property and made it known how crucial it was that I speak with her. We were advised by our lawyer, [redacted], to attempt to get a copy of our maintenance records and were refused them by [redacted]. I made multiple attempts to contact the regional manager, [redacted], without success. We did not move out because we were unhappy, as it states on the itemized bill, we moved out because it was no longer a healthy living environment. As our lawyer advised since we were refused the maintenance records, we settled with the apartment complex. But only after I had to point out to [redacted] a specific clause in our lease stating that if the apartment was re-rented within 3 months, the current tenants rent must be deducted from our balance. This has been drawn out for months now. I attempted to seek legal action through the Ouchita Parish Legal Aide, but my income was too high. The lawyer I spoke with from the Legal Aid office is [redacted] and can be reached at [redacted]. I made multiple attempts, from March thru June, to get in touch with [redacted] and [redacted] to settle this matter, with no avail which is why I had to take further actions. 
Regards,
[redacted]

Revdex.com spoke to business and the following was relayed: The customer stopped paying and never cancelled. We kept providing data. The data wasn't bad, he stated that he did not have time to work the data. Also, if the data had been bad we have a 200% replacement guarantee and would have sent him 2...

additional for any bad one. We were never contacted about bad data. Business provided email chain with customer.

We have no further comment and stand by our initial response.

Shadow Forest Apartments 1401 McKeevt Place Monroe, LA 71201 318-325-0442 [email protected] June 16, 2016 [redacted] DR Specialist Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752 Re: Complaint...

ID #[redacted] Dear Amanda, In response to the above complaint, I am providing documentation concerning Ms. [redacted]'s charges for non-compliance of agreed 'Early Termination' from her lease agreement with Shadow Forest Apartments. It was agreed that Ms. [redacted] and her roommate, Evan [redacted], would be allowed to terminate their lease early, providing they complied with our 'Lease Termination' and 'Buy-Out Agreement'. This termination requires a written 60-day notice of intent to vacate, rent through the 60-day period, and a buy-out fee equal to 2 month's rent due at move out. Ms. [redacted] and Evan [redacted] gave the required 60-day written notice to vacate, signed the 'buy-out' agreement, and had their guarantor sign these forms as well. Their written notice was submitted on 12/14/15 to vacate on 2/11/16. Rent was paid through 2/11/16 but we did not receive keys or the balance of the 'buy-ouf that was due. I called Ms. [redacted] but she would not tell me when they would be turning in keys. We received notification from Entergy (electric company) that they had requested power out of their name on 2/9/16. We took possession of the apartment on 2/19/16 when we found everything moved out and keys inside unit. Due to the non-compliance of the Lease Termination Buy Out agreement, we accelerated her rents (per the lease agreement) and charged a Relet fee. A copy of this was sent to the forwarding address they provided with a letter stating
they needed to contact our office within 30 days or it would turned over to our collections agency, National Credit. On 3/30/16, National credit received the file and all documents. Upon their diligence in trying to collect the debt, Ms. [redacted] began harassing and making demands to our office with phone calls. She had to be blocked from our property Facebook page due to negative and untrue statements. She then posted negative remarks on one of our sister property's Facebook pages, which blocked her as well. (she had never even lived there!)On June 1, 2016, I revised the 'Move Out' disposition with the removal of the accelerated rents and relet fee, and revised the prorated rent that was due up to the date that the apartment was occupied again. I also included the initial 'buy-out' fee balance that was due in addition to cleaning and replacement costs for blinds. This revision was sent back to National Credit on the same day. I also emailed Ms. [redacted] to let her know the revision was sent. I've attached all documents for your review:    1. Lease Agreement- paragraphs 11 and 37 noting move out requirements. 2.    60-day Written Notice to Vacate 3.    Lease Contract Buy-Out Agreement 4.    Acknowledgment of Notice with amounts due 5.    Entergy- date power was requested to be transferred into Shadow Forest's name. 6.    Collection Letter to Ms. [redacted] and Mr. [redacted] 7.    Written Description of Security Deposit Deductions- dated 2/20/16. 8.    Acknowledgment of collection account from National Credit on 3/30/16. 9.    Revision Notice to National Credit on June 1, 2016. 10.Revised 'Written Description' dated June 1, 2016 11.Email correspondence to [redacted]

Shadow Forest Apartments 1401 McKeevt Place Monroe, LA 71201 318-325-0442 [email protected] June 16, 2016 [redacted] DR Specialist Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752 Re: Complaint ID #[redacted] —[redacted] Dear Amanda, In response to the above complaint,...

I am providing documentation concerning Ms. [redacted]'s charges for non-compliance of agreed 'Early Termination' from her lease agreement with Shadow Forest Apartments. It was agreed that Ms. [redacted] and her roommate, Evan [redacted], would be allowed to terminate their lease early, providing they complied with our 'Lease Termination' and 'Buy-Out Agreement'. This termination requires a written 60-day notice of intent to vacate, rent through the 60-day period, and a buy-out fee equal to 2 month's rent due at move out. Ms. [redacted] and Evan [redacted] gave the required 60-day written notice to vacate, signed the 'buy-out' agreement, and had their guarantor sign these forms as well. Their written notice was submitted on 12/14/15 to vacate on 2/11/16. Rent was paid through 2/11/16 but we did not receive keys or the balance of the 'buy-ouf that was due. I called Ms. [redacted] but she would not tell me when they would be turning in keys. We received notification from Entergy (electric company) that they had requested power out of their name on 2/9/16. We took possession of the apartment on 2/19/16 when we found everything moved out and keys inside unit. Due to the non-compliance of the Lease Termination Buy Out agreement, we accelerated her rents (per the lease agreement) and charged a Relet fee. A copy of this was sent to the forwarding address they provided with a letter stating they needed to contact our office within 30 days or it would turned over to our collections agency, National Credit. On 3/30/16, National credit received the file and all documents. Upon their diligence in trying to collect the debt, Ms. [redacted] began harassing and making demands to our office with phone calls. She had to be blocked from our property Facebook page due to negative and untrue statements. She then posted negative remarks on one of our sister property's Facebook pages, which blocked her as well. (she had never even lived there!)On June 1, 2016, I revised the 'Move Out' disposition with the removal of the accelerated rents and relet fee, and revised the prorated rent that was due up to the date that the apartment was occupied again. I also included the initial 'buy-out' fee balance that was due in addition to cleaning and replacement costs for blinds. This revision was sent back to National Credit on the same day. I also emailed Ms. [redacted] to let her know the revision was sent. I've attached all documents for your review:    1. Lease Agreement- paragraphs 11 and 37 noting move out requirements. 2.    60-day Written Notice to Vacate 3.    Lease Contract Buy-Out Agreement 4.    Acknowledgment of Notice with amounts due 5.    Entergy- date power was requested to be transferred into Shadow Forest's name. 6.    Collection Letter to Ms. [redacted] and Mr. [redacted] 7.    Written Description of Security Deposit Deductions- dated 2/20/16. 8.    Acknowledgment of collection account from National Credit on 3/30/16. 9.    Revision Notice to National Credit on June 1, 2016. 10.Revised 'Written Description' dated June 1, 2016 11.Email correspondence to [redacted]

Complaint: [redacted]
I am rejecting this response because:These are the conditions we were forced to live in. After multiple attempts to address the mold, [redacted] stopped responding to us altogether. When we informed her that we needed to leave the lease, her response was "I'm sorry I never got back to you, I was hoping this would all go away". I was forced to call the city of Monroe's code enforcement, who came out and took pictures of everything. The city was in the process of sending out a court summons when we moved out. The code enforcement officer is Karen and she can be reached at 318-329-2336. We did not receive our copy of the itemized bill until a few days before our 30 day grace period was up. After multiple attempts to get in touch with [redacted] were unsuccessful, I actually went to the property and made it known how crucial it was that I speak with her. We were advised by our lawyer, [redacted], to attempt to get a copy of our maintenance records and were refused them by [redacted]. I made multiple attempts to contact the regional manager, [redacted], without success. We did not move out because we were unhappy, as it states on the itemized bill, we moved out because it was no longer a healthy living environment. As our lawyer advised since we were refused the maintenance records, we settled with the apartment complex. But only after I had to point out to [redacted] a specific clause in our lease stating that if the apartment was re-rented within 3 months, the current tenants rent must be deducted from our balance. This has been drawn out for months now. I attempted to seek legal action through the Ouchita Parish Legal Aide, but my income was too high. The lawyer I spoke with from the Legal Aid office is [redacted] and can be reached at [redacted]. I made multiple attempts, from March thru June, to get in touch with [redacted] and [redacted] to settle this matter, with no avail which is why I had to take further actions. 
Regards,
[redacted]