Fitness 1 Gym

I have cancelled the Account for [redacted] and put in a refund for the $that was taken It can take up to 5-days to process through our billing company and will be credited back to the account on file We hope this is satisfactory and if you ever find yourself back in the area we would like to extend a month membership on us You can present this letter to any one of our locations

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. We have received the refund and consider this complaint resolved. Regards, [redacted]

April 18,
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RE: Revdex.com complaint #***, *** ***
*** *** contracts were signed on January 10, and March 9, for a month and a month termAccording to terms and conditions of the automatic renewal on our contract initialed by our client- *** ***, the contracts are on a month-to-month basisFailure to give the day notice required by the terms of the agreement the contract will stay active
*** *** contracted Richard B*** in February in regards to cancelling his Personal TrainingRichard advised *** that he needed to submit a cancellation letter to club and suggested to do so as soon as possibleRichard also mentioned to *** that he may want to review the terms and conditions of the contracts and bring any relevant medical documentation with his cancel letter.
*** *** membership at Fitness was Paid In Full, which was the option he purchased and did not require a cancellation letter
As of today April 18, no further documentation or cancellation letters have been received

I have already responded to this complaint Our agreement states to turn in a written statement requesting to cancel within three days of signing the agreement and a full refund within days will be refunded in full A verbal cancel was taken and I have already honored and refunded the
monies waiving the days as of 03/26/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

After doing some extensive research into your complaint filed I was able to locate the account you are referring too which is under the name [redacted].  I have also received emails in which [redacted] has done everything possible to accommodate your family.  We have...

trainers available for [redacted] to utilize at the facility.  Because you are under a contract and we have fulfilled our part of the contract I cannot waive the last payment of $150.00 that is owed.  I will however waive the fees that have accrued and add 2 extra sessions to your account once the last payment is made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  We have received the refund and consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have attached the cancellation letter sent in that was dated for 11/17/2014 and post marked on 11/20/2014.  The payments on the account are set up to come out on the 11th of every month which would make the last payment 12/11/2014, as it falls within the 30 day cancellation policy we have in...

place from the date the letter was received. The account was not cancelled because of this.  Fitness 1 Gym would require the last $19 payment with all fees being waived in order to cancel. I have gone ahead and cancelled the account and am waiving the 30 days.

I have cancelled the Account for [redacted] and put in a refund for the $55 that was taken.  It can take up to 5-7 days to process through our billing company and will be credited back to the account on file.  We hope this is satisfactory and if you ever find yourself back in the area...

we would like to extend a 6 month membership on us.  You can present this letter to any one of our locations.

Fitness One Gym never received an Incident/Accident Report at the time said injury occurred so we were unaware of the incident.  A refund for $58 as request has been mailed to [redacted].  On top of that we want to offer a six month membership for the frustration she went...

through.
 
Thanks,
[redacted]
Owner
Fitness 1 Gym                  
[redacted]
[redacted]  [redacted]

October 27, 2016               RE: Revdex.com Complaint #[redacted]     [redacted] signed a contract with Fitness 1 on July 29, 2016 for a six-month term....

  As well as initialed for the contract to fall into an auto-renewal to pay the monthly payment on a month-to-month basis until client provides a written 30-day notice as required per the terms of the contract to cancel the account.      A cancellation notice was received from the client and the auto-renewal on the account was cancelled as the terms of the contract had not been fulfilled as they agreed to pay a total of $769 for the total contract price.  Early cancellation terms are stated on the contract and the attached letter was sent to the client to remind them of the terms and conditions of the contract they signed.   No refund is due as Fitness 1 has and can fulfill our obligations stated within the terms of the contract.  The attached letter states how to cancel early.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Both our Personal Training Contract and our Membership Agreement have an option to cancel with a full refund as long as it is within three (3) days of signing.  Our Personal Training Contract is a binding contract.  Any early termination requests have to be done in...

writing and sent in to the address listed on the contract by certified mail or turned into one of our facilities as per our contract states.  I have never received such a request concerning your Personal Training contract and I show you attending your Training sessions up until the end of December 2014.  As for your Membership agreement we only require a 30 day notice in which to cancel.  I have on received a request to Freeze the membership for three (3) months at the end of December 2014 that Fitness One honored.  At this time I can cancel both the Membership Agreement, which has a balance due of $64.00, and the Personal Training Contract, which has a balance due of $220.00.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] was refunded the $98 on January 13, 2014. Thanks,[redacted]

Fitness One Gym never received an Incident/Accident Report at the time said injury occurred so we were unaware of the incident.  A refund for $58 as request has been mailed to [redacted].  On top of that we want to offer a six month membership for the frustration she went...

through.

 

Thanks,

Owner

Fitness 1 Gym                  

[redacted]

I have cancelled the Account for [redacted] and put in a refund for the $55 that was taken.  It can take up to 5-7 days to process through our billing company and will be credited back to the account on file.  We hope this is satisfactory and if you ever find yourself back in the area...

we would like to extend a 6 month membership on us.  You can present this letter to any one of our locations.

The refund on the account was authorized on 07/09/2015 through our [redacted] billing services.  It takes 5-7 days to receive the refund back.

After doing some extensive research into your complaint filed I was able to locate the account you are referring too which is under the name [redacted].  I have also received emails in which [redacted] has done everything possible to accommodate your family.  We have...

trainers available for [redacted] to utilize at the facility.  Because you are under a contract and we have fulfilled our part of the contract I cannot waive the last payment of $150.00 that is owed.  I will however waive the fees that have accrued and add 2 extra sessions to your account once the last payment is made.