Fitness at Coventry Plaza

Initial Business Response / [redacted] (1000, 8, 2017/12/29) */ We have a note on file that this member called on 1/27/to inquire about a paymentNothing noted from our assistant manager that she inquired about cancelingWe have another note on file from 12/21/that she called to cancel the membershipOur associate explained our cancellation policyWe do require cancellations be in writingWe do accept letters via certified mail as part of our cancellation policy which is noted in the terms and conditions that said member electronically signed upon joining onlineWe discuss cancellation policies with every joining member when done in clubIf a member joins online then it is up to them to read the terms and conditions of their own agreementWe have gone ahead and processed a cancellation for this members account to simply resolve the dispute Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want it zeroed out, the fact the employees have not recorded my numerous calls isn't my problem, the fact that I'm disabled and cannot get to the store is an issue that I've explained numerous times to both local and corporatethere is a total disregard for disabled customers clearly they should stipulate that more clearlyI appreciate the closing of my account, finally after months and all the trouble of going through other agenciesthank you for your time

Initial Business Response /* (1000, 5, 2016/09/20) */
Good Afternoon

We received another letter from a member that does not belong to this gym. It is case [redacted].

Hope this may reach the correct gym

Thanks


Ashley Tate:General Manager
[redacted]: Assistant...

Manager
Planet Fitness Memphis
[redacted]
[redacted] XXXXX
XXX-XXX-XXXX p
XXX-XXX-XXXX f
[redacted]@pf-gyms.com

Initial Business Response /* (1000, 8, 2017/12/29) */
We have a note on file that this member called on 1/27/2017 to inquire about a payment. Nothing noted from our assistant manager that she inquired about canceling. We have another note on file from 12/21/17 that she called to cancel the...

membership. Our associate explained our cancellation policy. We do require cancellations be in writing. We do accept letters via certified mail as part of our cancellation policy which is noted in the terms and conditions that said member electronically signed upon joining online. We discuss cancellation policies with every joining member when done in club. If a member joins online then it is up to them to read the terms and conditions of their own agreement. We have gone ahead and processed a cancellation for this members account to simply resolve the dispute.
Initial Consumer Rebuttal /* (3000, 10, 2017/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want it zeroed out, the fact the employees have not recorded my numerous calls isn't my problem, the fact that I'm disabled and cannot get to the store is an issue that I've explained numerous times to both local and corporate. there is a total disregard for disabled customers clearly they should stipulate that more clearly. I appreciate the closing of my account, finally after 9 months and all the trouble of going through other agencies. thank you for your time.