Fitness Equipment Services, LLC

Thank you for allowing us to respondA couple of points need clarificationThis is the third machine, but not the third replacementThe first was the original order made in Spring of The customer chose our free curbside delivery and did not pay for assemblyThat unit was defective and had service issues over the course of about months, and we did replace that one with full assembly and disassembly, and at no charge to the customerThis second replacement is now coming years later due to a frame weld breakingThe frame is guaranteed for life, so we are replacing it, once again at no charge to the customerOur policy for replacements is very clearly stated on our website here: http://www.soletreadmills.com/service/guarantee.html" If a replacement or return is needed, due to damage, defect or buyers remorse, the machine will be picked up and delivered/removed with the same delivery option chosen during checkout through SoleIf purchased through any other retailer, the replacement or return will be curbside service only"This weld did not break due to manufacturers defect, it broke because of age, as well as wear and tearWe feel replacing it at no cost with a brand new unit is good customer service, and we hope the customer and Revdex.com will feel the samePlease let us know if there is anything else we can assist with

Thank you for allowing us to respond. A couple of points need clarification. This is the third machine, but not the third replacement. The first was the original order made in Spring of 2009. The customer chose our free curbside delivery and did not pay for assembly. That unit was defective and had...

service issues over the course of about 6 months, and we did replace that one with full assembly and disassembly, and at no charge to the customer. This second replacement is now coming 8 years later due to a frame weld breaking. The frame is guaranteed for life, so we are replacing it, once again at no charge to the customer. Our policy for replacements is very clearly stated on our website here: http://www.soletreadmills.com/service/guarantee.html" If a replacement or return is needed, due to damage, defect or buyers remorse, the machine will be picked up and delivered/removed with the same delivery option chosen during checkout through Sole. If purchased through any other retailer, the replacement or return will be curbside service only. "This weld did not break due to manufacturers defect, it broke because of age, as well as wear and tear. We feel replacing it at no cost with a brand new 2017 unit is good customer service, and we hope the customer and Revdex.com will feel the same. Please let us know if there is anything else we can assist with.