Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11514617, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ---Good morning ***: I just spoke with one of your associates regarding my complaint While I understand the complaint is not resolved to my satisfaction I would like to point out a few inaccurate statements made by Kim F* I would like future clients of Fitz the Occasion to understand the truth Ms F* failed to give you the final email after I questioned the increase in cost of the the tent draping I needed to understand the increase in cost from our many discussions My comments were positive and thanked her for clarificationI then promptly sent the down payment as requested I also sent the final payment consistent with her request In fact it was sent prior to her reminder of payment due At no point have I requested from any other vendor a refund I have no idea where she comes across making this statement It is completely untrue We used many vendors: ** *** ***, ** *** ***, *** ***, *** ***, *** *** *** *** and *** to name the large vendors I find it insulting that she would attempt to discredit me insinuating I over committed to the cost of my daughter's wedding as we never discussed any other vendor cost I also did not challenge her on the increase in cost and request a lower costI find this part of her rebuttal extremely unprofessional and incorrect.If possible I would like this information in my rebuttal Thank you for your help in attempting to resolve our conflict
June 27, 2016RE: [redacted]Dear Ms. [redacted],Thank you for contacting me regarding a recent concern from a client. I would love to say that I'm surprised, but unfortunately am not. The facts, as I see them, are as follows:1) Ms. [redacted] contacted me to drape her daughter's event. I initially quoted...
her $1200. However, after several discussions with both her and her daughter, I determined that they wanted a fuller drape than would typically do. The cost went up by $300 due to the extra fabric and labor involved.2) At some point Ms. [redacted] asked if she could have the fabric. I told her that I typically don't do that but if she wanted it, she could have it. She told me that her friend "would make arrangements to meet me to pick it up". I emailed her on March 22 regarding a number of things and told her that most likely the fabric would need to be picked up on Sunday following our teardown, but would let her know. The fabric was never mentioned again by her.3) I emailed her on Friday June 10, and told her that we would be installing the drape later that day, and that if her friend wanted the fabric, it would be ready to pick up Sunday around 10 am. I did not hear back from her. To be honest, I thought she might not want it anymore, but wanted to make sure if she did, that she knew when to get it.4) On Friday June, 10 at 7:30 pm, my crew and I were doing the installation of fabric when her 2 Event Planners arrived. I chatted with them for several minutes. Before they left I told them that [redacted] had asked if she could have the fabric. I told them that I emailed her that morning to tell her that the fabric would be ready before noon for pick up at [redacted] Park, and to make sure she knew. They said that they would let her know.5) On Sunday morning, my crew and I went to [redacted] Park and tore the fabric out of the tent. We put it in 2 garbage bags for her to pick up. I still had not heard from her, but wasn't surprised. It was her daughter's wedding, and I'm sure she was busy. It honestly never dawned on me that she wouldn't have access to her email, and I did not have her phone number. We had been communicating for months via email. I sent her a quick email from my phone telling her that I was concerned about leaving the fabric there since I hadn't heard from her. Again, I sort of thought she didn't want it any more. At that point, I was really torn. I didn't want to drag the fabric around with me, and in all of communications I had with her I told her the fabric would need to be picked up on Sunday. I went ahead and left the fabric behind the bar at [redacted] Park. It was 11:00 at that time and since I told her and her 2 Event Planners that it would be there and ready for pick up by noon I honestly thought that either they would come get it OR I would receive a call from [redacted] who would be mad that I left my "garbage" there. Please understand that this fabric at that point is absolutely garbage. It is cut up and full of bugs (both dead and alive).6) I heard from Ms. [redacted] at 9 am on Monday morning. She told me how beautiful the tent looked and said her friend would be calling me to make arrangements to pick up the fabric. I told her immediately that I left the fabric at [redacted] Park on Sunday since I told her 2 Event Planners, as well as told her twice that I would do that. She called [redacted] from [redacted] who ran over to see if it was there. It was not. [redacted] thinks that the maintenance crew that cleaned Monday morning threw it away.Please understand that I work with Event Planners every day. When an Event Planner is involved in an event, we communicate with them unless the client asks us not to. Once I spoke with her planners on Friday night, I relied on them to communicate with our mutual client. That is their job. That is why people hire them. I emailed [redacted] on Friday, but again, when I didn't hear back I wasn't that concerned. Since I told them to pass the message along I thought they would do that and either she would come and pick the fabric up OR she didn't want it anymore. I'm trying to keep "emotion" out of this, but in my opinion (and having communicated with Ms. [redacted] for months) l believe that she may have "overspent" her budget. This happens frequently with clients on weddings. She was not happy when the cost of draping went up, and from what I understand, she has complained and asked for money back from almost every vendor she worked with. I believe that when she saw my emails on Monday morning, she realized there was something she could complain about with me. As I said before, she mentioned the fabric one time in March, and never again. I tried very hard to communicate with her before, and then again with her Event Planners. In closing, I just want to say that I am very proud of my tiny little business. I work very hard to make sure my customers are thrilled with our work. In 9 years, I have never had a complaint. Not one! Instead, I get note after note thanking me for our work and telling me how wonderful I was to work with. I know that weddings are expensive, and I work very hard to keep my costs down. Because of that, my profit margin on a job like Ms. [redacted]'s is very small, which is why I told her from the very beginning that I would need to have her pick the fabric up on Sunday. I suppose I could have charged her more to meet with her friend, but since I've never done that, it didn't cross my mind. I have enclosed copies of our emails as well as a copy of the invoice that I worked from. This serves as my "contract" and is the exact same thing that [redacted] has. You'll notice it says nothing about her keeping the fabric, or me meeting her friend to exchange it.Sincerely,Kim F[redacted]OwnerFitz The Occasion
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com:
* I would like future clients of Fitz the Occasion to understand the truth Ms F
* failed to give you the final email after I questioned the increase in cost of the the tent draping I needed to understand the increase in cost from our many discussions My comments were positive and thanked her for clarificationI then promptly sent the down payment as requested I also sent the final payment consistent with her request In fact it was sent prior to her reminder of payment due At no point have I requested from any other vendor a refund I have no idea where she comes across making this statement It is completely untrue We used many vendors: ** *** ***, ** *** ***, *** ***, *** ***, *** *** *** *** and *** to name the large vendors I find it insulting that she would attempt to discredit me insinuating I over committed to the cost of my daughter's wedding as we never discussed any other vendor cost I also did not challenge her on the increase in cost and request a lower costI find this part of her rebuttal extremely unprofessional and incorrect.If possible I would like this information in my rebuttal Thank you for your help in attempting to resolve our conflict
I have reviewed the response made by the business in reference to complaint ID 11514617, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ---Good morning ***: I just spoke with one of your associates regarding my complaint While I understand the complaint is not resolved to my satisfaction I would like to point out a few inaccurate statements made by Kim F
June 27, 2016RE: [redacted]Dear Ms. [redacted],Thank you for contacting me regarding a recent concern from a client. I would love to say that I'm surprised, but unfortunately am not. The facts, as I see them, are as follows:1) Ms. [redacted] contacted me to drape her daughter's event. I initially quoted...
her $1200. However, after several discussions with both her and her daughter, I determined that they wanted a fuller drape than would typically do. The cost went up by $300 due to the extra fabric and labor involved.2) At some point Ms. [redacted] asked if she could have the fabric. I told her that I typically don't do that but if she wanted it, she could have it. She told me that her friend "would make arrangements to meet me to pick it up". I emailed her on March 22 regarding a number of things and told her that most likely the fabric would need to be picked up on Sunday following our teardown, but would let her know. The fabric was never mentioned again by her.3) I emailed her on Friday June 10, and told her that we would be installing the drape later that day, and that if her friend wanted the fabric, it would be ready to pick up Sunday around 10 am. I did not hear back from her. To be honest, I thought she might not want it anymore, but wanted to make sure if she did, that she knew when to get it.4) On Friday June, 10 at 7:30 pm, my crew and I were doing the installation of fabric when her 2 Event Planners arrived. I chatted with them for several minutes. Before they left I told them that [redacted] had asked if she could have the fabric. I told them that I emailed her that morning to tell her that the fabric would be ready before noon for pick up at [redacted] Park, and to make sure she knew. They said that they would let her know.5) On Sunday morning, my crew and I went to [redacted] Park and tore the fabric out of the tent. We put it in 2 garbage bags for her to pick up. I still had not heard from her, but wasn't surprised. It was her daughter's wedding, and I'm sure she was busy. It honestly never dawned on me that she wouldn't have access to her email, and I did not have her phone number. We had been communicating for months via email. I sent her a quick email from my phone telling her that I was concerned about leaving the fabric there since I hadn't heard from her. Again, I sort of thought she didn't want it any more. At that point, I was really torn. I didn't want to drag the fabric around with me, and in all of communications I had with her I told her the fabric would need to be picked up on Sunday. I went ahead and left the fabric behind the bar at [redacted] Park. It was 11:00 at that time and since I told her and her 2 Event Planners that it would be there and ready for pick up by noon I honestly thought that either they would come get it OR I would receive a call from [redacted] who would be mad that I left my "garbage" there. Please understand that this fabric at that point is absolutely garbage. It is cut up and full of bugs (both dead and alive).6) I heard from Ms. [redacted] at 9 am on Monday morning. She told me how beautiful the tent looked and said her friend would be calling me to make arrangements to pick up the fabric. I told her immediately that I left the fabric at [redacted] Park on Sunday since I told her 2 Event Planners, as well as told her twice that I would do that. She called [redacted] from [redacted] who ran over to see if it was there. It was not. [redacted] thinks that the maintenance crew that cleaned Monday morning threw it away.Please understand that I work with Event Planners every day. When an Event Planner is involved in an event, we communicate with them unless the client asks us not to. Once I spoke with her planners on Friday night, I relied on them to communicate with our mutual client. That is their job. That is why people hire them. I emailed [redacted] on Friday, but again, when I didn't hear back I wasn't that concerned. Since I told them to pass the message along I thought they would do that and either she would come and pick the fabric up OR she didn't want it anymore. I'm trying to keep "emotion" out of this, but in my opinion (and having communicated with Ms. [redacted] for months) l believe that she may have "overspent" her budget. This happens frequently with clients on weddings. She was not happy when the cost of draping went up, and from what I understand, she has complained and asked for money back from almost every vendor she worked with. I believe that when she saw my emails on Monday morning, she realized there was something she could complain about with me. As I said before, she mentioned the fabric one time in March, and never again. I tried very hard to communicate with her before, and then again with her Event Planners. In closing, I just want to say that I am very proud of my tiny little business. I work very hard to make sure my customers are thrilled with our work. In 9 years, I have never had a complaint. Not one! Instead, I get note after note thanking me for our work and telling me how wonderful I was to work with. I know that weddings are expensive, and I work very hard to keep my costs down. Because of that, my profit margin on a job like Ms. [redacted]'s is very small, which is why I told her from the very beginning that I would need to have her pick the fabric up on Sunday. I suppose I could have charged her more to meet with her friend, but since I've never done that, it didn't cross my mind. I have enclosed copies of our emails as well as a copy of the invoice that I worked from. This serves as my "contract" and is the exact same thing that [redacted] has. You'll notice it says nothing about her keeping the fabric, or me meeting her friend to exchange it.Sincerely,Kim F[redacted]OwnerFitz The Occasion
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]