Aloha, and thank you so much for the opportunity to respond to this complaint .My understanding is that the person who filed the complaint will get a copy of my response. I'm really happy for that, and I would like to make sure before going any farther that the complainant knows beyond any shadow...
of a doubt that she would have received a completely different response from me if she had only tried to talk to me before she started trashing my name all over the internet. Unfortunately, because she decided instead to attack mehere and in numerous other places, and because her story has been somewhat elastic and inconsistant, I am forced instead to write this response from a defensive posture on the advice of legal counsel .I'd like to offer for public consideration the following points regarding this complaint :1}The television in question was brought to us on or about July 1, 2015 and presented as "dead, for recycling ." The complaint says the device was shutting off and wouldn't go back on, but that is not accurate (merely the first of several inaccuracies in her constantly-changing story).When it came in to our shop, the device was not turning on AT ALL, and they told us very specifically that they thought it was ndead."2)At that time, there was a mutual decision made that the device was so dead that it was not even worth writing a work ticket for it. Becaue of that, there was never a formal work order and the complainant does not have (never had} a claim check for this job. This stands in stark contrast to the hundreds of legitimate repair jobs performed by our shop each year, including anearlier repair for the complainant that was completely satisfactory according to her own testimony in the complaint. It is a salient point that the "dead"(their word} television was dropped off to us "for recycling" (their words again), and there was never a work order for this job -- because there was no repair requested.3}Despite the fact that the customer thought the device was dead, I offered to try and fix it anyway. I told them we would check it out, and I did promise that I would call them if we could revive it. But this was a very specific mutual agreement that I would call them if AND ONLY IF there was something positive to report.Otherwise, if the device was not repairable, we would just scrap it.4)My best technician did check the device and found it was indeed dead with a fried main power board, and upon checking with numerous spare parts sources we found that replacement power boards for that model were not available for any price . So the television was not repairable.Page 25)After that, the device sat in my shop for approximately six weeks before we sent it off to the recycling center -- as we are required to do under the Hawaii eWaste recycling law. The complainant had six weeks in which to reclaim the device if she so desired, but she did not bother even to inquire about the device 's status in all that time.6)In numerous other slanderous and libelous posts specifically on websites such as Facebook, the complainant has listed this device as a 50-inch television. Now in this complaint it has suddenly grown to 55-inches . I find this suspicious .7)The complainant never even bothered to ask to talk to the manager or owner of the business before making numerous slanderous online posts and spurious complaints such as this one. She decided to start a war before even trying to talk to someone in charge to get the full story, and she has already done immeasurable damage to my reputation. Because of that, I am not inclined to even speak to her at this point, much less offer any kind of compensation.I would like to make sure and state again that if the complainant had only tried to talk to me first, my reaction would have been COMPLETELY different.However, in light of the way she has gone about her process, this is the best I can offer in response to this complaint : In a spirit of reconciliation, I would be happy to give her the next broken and unrepairable50-inch-or-better television that is dropped off at my shop for recycling. That happens much more frequently than you might think. Or as an alternative,I'd like to invite her to come up with a number, a dollar figure that she thinks the device in question might have been worth, and I would be willing to compensate her in cash -- if we can both agree on an appropriate dollar valuation for a broken and unrepairable 50-inch television. I will tell you right up front :My starting point in that negotiation would be right around zero.Sincerely,
Geoffrey E[redacted]
Aloha, and thank you so much for the opportunity to respond to this complaint .My understanding is that the person who filed the complaint will get a copy of my response. I'm really happy for that, and I would like to make sure before going any farther that the complainant knows beyond any shadow...
of a doubt that she would have received a completely different response from me if she had only tried to talk to me before she started trashing my name all over the internet. Unfortunately, because she decided instead to attack mehere and in numerous other places, and because her story has been somewhat elastic and inconsistant, I am forced instead to write this response from a defensive posture on the advice of legal counsel .I'd like to offer for public consideration the following points regarding this complaint :1}The television in question was brought to us on or about July 1, 2015 and presented as "dead, for recycling ." The complaint says the device was shutting off and wouldn't go back on, but that is not accurate (merely the first of several inaccuracies in her constantly-changing story).When it came in to our shop, the device was not turning on AT ALL, and they told us very specifically that they thought it was ndead."2)At that time, there was a mutual decision made that the device was so dead that it was not even worth writing a work ticket for it. Becaue of that, there was never a formal work order and the complainant does not have (never had} a claim check for this job. This stands in stark contrast to the hundreds of legitimate repair jobs performed by our shop each year, including anearlier repair for the complainant that was completely satisfactory according to her own testimony in the complaint. It is a salient point that the "dead"(their word} television was dropped off to us "for recycling" (their words again), and there was never a work order for this job -- because there was no repair requested.3}Despite the fact that the customer thought the device was dead, I offered to try and fix it anyway. I told them we would check it out, and I did promise that I would call them if we could revive it. But this was a very specific mutual agreement that I would call them if AND ONLY IF there was something positive to report.Otherwise, if the device was not repairable, we would just scrap it.4)My best technician did check the device and found it was indeed dead with a fried main power board, and upon checking with numerous spare parts sources we found that replacement power boards for that model were not available for any price . So the television was not repairable.Page 25)After that, the device sat in my shop for approximately six weeks before we sent it off to the recycling center -- as we are required to do under the Hawaii eWaste recycling law. The complainant had six weeks in which to reclaim the device if she so desired, but she did not bother even to inquire about the device 's status in all that time.6)In numerous other slanderous and libelous posts specifically on websites such as Facebook, the complainant has listed this device as a 50-inch television. Now in this complaint it has suddenly grown to 55-inches . I find this suspicious .7)The complainant never even bothered to ask to talk to the manager or owner of the business before making numerous slanderous online posts and spurious complaints such as this one. She decided to start a war before even trying to talk to someone in charge to get the full story, and she has already done immeasurable damage to my reputation. Because of that, I am not inclined to even speak to her at this point, much less offer any kind of compensation.I would like to make sure and state again that if the complainant had only tried to talk to me first, my reaction would have been COMPLETELY different.However, in light of the way she has gone about her process, this is the best I can offer in response to this complaint : In a spirit of reconciliation, I would be happy to give her the next broken and unrepairable50-inch-or-better television that is dropped off at my shop for recycling. That happens much more frequently than you might think. Or as an alternative,I'd like to invite her to come up with a number, a dollar figure that she thinks the device in question might have been worth, and I would be willing to compensate her in cash -- if we can both agree on an appropriate dollar valuation for a broken and unrepairable 50-inch television. I will tell you right up front :My starting point in that negotiation would be right around zero.Sincerely,
Geoffrey E[redacted]